Hotel Muaré Tulum Wellness & Spa

Beautiful location

Rude staff

Beautiful property

Basically in the middle of no where. Like literally no where… you will have a very hard time getting out because the “streets” are filled with giant potholes and when it rains…basically small size pools

We had an excellent stay at this hotel - the room (and the whole place, really) was beautifully designed and very comfortable. The restaurant was great - we had breakfast there (included in the room price), as well as dinners, and enjoyed sandwiches, juices, and smoothies from the bar throughout the day.Above all, the staff were amazing and helped us a lot with all our (many) questions and requests.Highly recommend this place for your next trip to Tulum!!

The property was beautiful and the drinks were delicious. The staff was very kind and helpful. They made my stay wonderful and really looked out for me. They made my birthday really special and I'm really thankful for them. Upon leaving they gave me a cute bracelet.

They don't have a late-night menu. They bikes they had were very old. The rooms don't have TVs. You had to pay an additional fee for spa area access. The mini bar was expensive and the pretzels were stale. They have a 711 around the corner if you want a late-night snack. Also the food was kinda expensive and not as good as the other resorts I stayed at.

Rooms were quiet and private, with a small heated pool. The main pools were the perfect temperature, and the cold plunge and hot tub were amazing. Staff were great, and the whole place had just the right amount of luxury.

The incense was a bit strong after a few days. It would have been nice to have both an indoor and outdoor shower. Mosquitos can be around, so bringing coils for the private pool area is a good idea. The music was mostly EDM, which just isn’t our thing.

The Room was large and beautiful with a private little pool and outdoor garden and shower. Breakfast was delicious and in a pretty spot. The restaurant staff was very kind. Music is lovely. The manager too.

It is in the middle of nothing between town and the beach. Just dirt roads in very poor condition and empty lots around it. It is an oasis in the middle. Not good for walking anywhere. Pool needs cleaned more often if all the falling vegetation.

Staff was excellent and so helpful. We celebrated our wedding anniversary there and it was the perfect place to relax.Roads around the hotel are not great so it was a bit inconvenient getting around.

It is a quiet, smallish hotel. Has its own restaurant and interesting shape pool ( not boring and rectangular!) Staff were amazing - absolutely nothing was too much trouble, very attentive. Other reviews mention the access road. Yes, it is in a state but taxi drivers are used to it so not a problem. We did walk out to local shops - took 8 minutes - slow walking. If you need a taxi they are called by the receptionist and they arrive within 5 minutes of asking. If you want a relaxing holiday this hotel is perfect if however you prefer a large, brash, busy hotel this is not for you! Plenty of sunbeds at all times of the day around the pool - no need to reserve! The hotel is surrounded by trees so, obviously they drop their leaves including the pool area but again they are being constantly cleared so not really an issue.We had a good size room with everything that you need ( no tv but who wants that on holiday!) Good size private garden and plunge pool - (size of pool approximately 4.5m x 1.5m) As mentioned above. It is walkable to a few shops but any further a taxi will be needed which are called for you by reception and arrive quicklyGreat choice of breakfast - juice, fruit, coffee and a main (choice of about 6 included) plus others if you are happy to pay a supplement.

The hotel is surrounded by trees so, obviously they drop their leaves including the pool area but again they are being constantly cleared so not really an issue.

Impeccably clean and remarkably beautiful.

The street the hotel is on is putrid. It rained a lot whilst we were there and the streets were flooded.

The greeting we received from the Reception staff & security at Muaré was so warm and lovely. We felt at home straight away. We were given a tour around the grounds before being shown to our room, which was spotless & perfect. We definitely recommend! Breakfast was lovely.

The only downside is the surrounding streets of this hotel aren't fantastic, some work to be done but don't think that's on the hotel! However it didn't take from the gorgeousness of the hotel

Hidden gem in the jungle not far from downtown and only a bit further to the beach. The staff are so kind and caring! The rooms are the most peaceful, and the personal pool/jacuzzi on the patio makes this standout!! The pool area was fabulous and such a great design. Not too busy which we hoped for in Tulum. The drinks and the cappuccinos in the morning were so delicious. Please try Muarè on your next trip to Tulum! It was a spa like peaceful resort.

Roads in for about 1-2 blocks were bumpy. Literally that is the only thing.

Excellent hotel.High quality of food and drinks.Nice and helpful staff.Tip: ask the reception to heat the pool, and don't worry, it takes one day to be heated in some cases like the one I had.Thanks to Brian which was helpful and kind during the stay

One remark for not giving the 10.I think the hotel wants to reduce the costs.The pool should be cleaned every day and heated always.

Ambience

Road to hotel is pretty rustic with huge craters and mud. Can’t be walked

Beautifully presented property with amazing pool area. The staff were exceptional! Super attentive service and helped coordinate activities and transport throughout our stay via WhatsApp, with incredible responsiveness. We loved the morning yoga which was included in the stay and the breakfast menu options. Loved that there was also a jacuzzi and ice bath within the wellness area.

You aren’t able to walk anywhere from the hotel and taxis are super expensive in Tulum. The steam room didn’t seem to work very well.

We had such a fantastic stay at Hotel Muare—it truly exceeded all our expectations! From the moment we arrived, the team on-site made us feel so welcome and taken care of. Their response time via WhatsApp was incredibly quick, which made everything so easy and seamless for any questions and requests, including matters about spa and room service.The entire property is immaculate—everything was always spotless, perfectly maintained, and cared for. The pool and property were cleaned every morning. We didn’t see a single bug during our stay, but it was thoughtful that they provided spray just in case.The little details make a big difference here, from the free parking to the overall vibe of relaxation and architecture. Everything was just perfect!One small suggestion for the future would be to adjust the path leading to the property, as it could be made a bit easier for cars. But honestly, it’s a minor thing compared to how high-quality and well-maintained everything else is and I’m sure it doesn’t even depend on them.

The room was great. The people were exceptionally kind.

On arrival the person who carried my luggage broke the handle. This will cause me hassle because i would have to he moving places with a luggage i cannot carry from the top. The location is also very inside an inner road which is not an issue but just something people should know. The breakfast options were not plenty. Overall for the price we paid i would say it wasn’t worth it.

Beautiful restaurant and bar area directly next to the pool! Service was great, rooms amazing with outdoor showers and private pool! Food was excellent.

The tab water was badly contaminated after the second day, probably because of a previous storm. Weird breakfast concept where only a small portion of the menue was included the rest could be ordered as “extras”. It’s better to take the rate without breakfast and then eat à la carte.The road to the hotel is mentioned a lot as it is really not in a great state. However that is the case of literally every road in Mexico, and it was managable with our standard two wheel drive sedan!

Beautiful, exactly as pictured.

The option to adjust vanity lighting in the bathroom. Lighting throughout room is dim for the ambiance, with no ability to adjust particularly in bathroom.

The staff were absolutely amazing! Moni, Brian, José, and everyone else on the staff were exceptionally accommodating and kind. It felt more like home than a hotel, mostly because of their attention to detail and hospitality. Additionally, the chef in the kitchen prepared the most delicious and gorgeously presented meals. They were almost too beautiful to eat, and tasted equally delicious!

Very comfortable, nicely decorated place to stay and relax in Tulum, from from the frenzy of the “zona hotelería” and walking distance to the more authentic center of Tulum. The staff is at disposal and very caring

The rooms: nice decoration, good size, very clean, all amenities as disposal