Amaka Calma Tulum by Cercana

Staff are friendly. They call taxis for us. Premier villa is spacious. Has laundry machine, has a gym and pool table. They have a bike which can be borrowed.

This hotel doesnt have a restaurant/ kitchen to order food, so we had to bring our own food each time. We can easily hear the neighbors talking and they can hear us too; can¿t play music at night since neighbors will complain. Water from faucet has taste!

Close and functional, friendly staff

The terrace door and the bathroom door need maintenance also the chair in terrace is broken

Beautiful property and I wish I had more time to enjoy it and try out their gym. Room was nice and cozy with nice bathroom as well. Staff was helpful and accommodating. Great stay though.

A small Nitpick, screen door was jammed in my room when I wanted to air out and keep mosquitos out. Other than that it was great.

Pool and the rooms were great. Location is perfect ?

Breakfast was not good. Limited options and they are not even there. We had to find staff to ask for the juice, the milk... We had to even wash our own dishes.

Noting at all.

We unfortunately spent a night in that apartment and it was really a very bad experience. The whole place is very dirty, barely and absolutely not enough maintained. Here are main defects, which made us to leave early:- messy and very dirty apartment - the broken window handle in the bathroom - it wasn’t possible to lock it, it means we felt very unsafe - molty blinds in the bedroom- just one and very dirty chair in the patio- broken chairs in the kitchen- extremely noisy fridge - dirt and simply disgusted feeling everywhere within apartment, all surfaces was sticky and everywhere were after painting stains- dirty and bad smelling sofa- cracked wooden terrace wood int the patio- dirty private pool in the patio- missing hair dryer - the big pool and deckchairs were stained by bird’s excrements- eating area was also very dirty, all dishes ( cups, glasses, cutleries) were stained and dirty- food was simply awful and undone

Big and comfortable rooms with kitchen, living room, bathroom and bedroom. Spacious and clean. The breakfast is not great. Funny smell in the room. Gym is ok. Location ok. Happy with the free access to bikes.

Beautiful landscape, very tropical. Clean, large room with decent kitchen but not well stocked with salt/pepper, spices, dish towels or plastic containers. Nice shower with warm water. Washer/dryer great to have. Breakfast served on outdoor patio is good, best waffles. Staff is very friendly and helpful. Nice to have free bicycles.

Kitchen not well stocked, location far from amenities like grocery store and bank.

The complex is stylishly designed surrounded by a lot of trees and plants. The wood makes it look cosy. The deck garden rooms are spacious, with a private terrace with hammocks to chill on. Washing machine and hair dryer worked well. Bed was comfortable and good hot water pressure. Staff were helpful at reception and maintenance. Breakfast was good. We enjoyed the beach club access. Parking in front of hotel.

However, this hotel has a serious humidity and mould problem. As soon as you step close to the outer door, you immediately smell the humidity. Even though we opened everywhere, and put both the ACs on dehumidifier, the smell was still very strong. Green mould spores are visible on walls and ceilings, which is very unhealthy and concerning. Some clothes we left out, absorbed the smell. It is something which seriously you need to take into consideration. Also, i found it surprising that guests had to wash the breakfast plates and whatever they used during breakfast, in the sink provided. Not usual in hotels. Also, the private deck pool was only cleaned once after our arrival. It was full of leaves and debris, so we could only use it once. I think it's time for a renovation.

Proximity of eating spots nearby. Very comfortable beds, clean pretty rooms. Nice pool and its surroundings. Free bikes for the guests to use are really great because Tulum is perfect for biking in general.

The property seems larger and more polished in the pictures than in reality. It felt it needs better maintenance, many things were not neat, cracks in wall, stairs, bumpy wooden deck around the pool, sun chairs with bird poops, many small details which affect the overall quality of experience. There were consistently leaves in the pool due to the nearby deciduous trees - but we have seen the staff trying to clean it. The bikes they provide need to be checked once in a while if they offer them, their conditions were not ideal. It seemed first days guests had to wash their dishes after the breakfast but the last morning there was a staff member doing that, it only felt a bit like a hostel, not a big deal just little confusing.

The property is in a location that was close to town,nice shops,and restaurants. The Amaka property is relaxing and calm with helpful and friendly people working there.

Nice. The rooms were very clean and the apartment comfortable. Breakfast was ok.

We received a different room for the second night, which had a locked connecting room with a sliding door, which was not soundproof. We heard everything from the adjacent room as though the guests were in our room. These rooms are definitely to avoid.

The outdoor is beautiful

Half of the light bulbs were blown, some of the wall outlets didn’t work, the bath towels were stained. The staff wasn’t very fresh and certainly not helpful.

Big room, great staff

Breakfast was not great, rooms had no sound insulation. Accomodations are 3 bedroom apartments whose dividing doors are locked closed. There is not a real wall between you and neighbors, just a wood pocket door. Kitchen was not adequately stocked with silverware, glasses, etc.

Nice hotel. Perfect location for staying in Tulum. In walking distance off nice cafes and restaurants. Staff was helpful. Breakfast was simple but enough for us. The recommendation of the hotel to go to beach club Ikal was perfect. 10% discount for food and drinks. Free parking. Its location on paradise beach

The pool & gym

The walls are very thin and it was quite loud at night. Plus there is a construction site right across the street.

Nice little hotel in quiet area, spacious room

Poor breakfast

The pool is wonderful, and the location is very good for relaxing and has access to some good places to eat. We had a rooftop terrace with a plunge pool and that was a lovely place to hang out in the evening. We had stayed here in 2022 and enjoyed the stay very much. Since then, it feels as if the hotel has declined a bit.

There were no chairs on our balcony. We were told they were being refurbished, but it meant we could not easily sit out there to relax. The little things that would may the stay work were missing — we had to ask for bedding for our child’s sofa bed and were told those were expensive. There are no hand towels in the kitchen. Once the sofa bed was in use, there was no where to sit — and with no loungers on the balcony, relaxation spots were limited for those of us who got up before others in our family. There were two hangers in the bedroom. Seems like a little thing, but when your goal is to relax, it is not ideal to have to ask for these things. Another guest ended up giving us some hangers out of her room. The kitchen faucet was very loose and when we moved in , the fridge was pushed out two feet from the wall in the middle of the kitchen area. Some of the other rooms seemed to be under repair, and it seemed a bit messy. Breakfast was very basic — fruit, eggs, cocktail wieners, waffles, toast. One morning, the toast presented to my daughter was burnt black. Another hotel staff fixed this, but I was confused as to why the first toast was given. Not a big deal, but a part of the picture of how things seem below the standard one would assume Amaka Calma would provide.

Really nice and spacious room, great terrace with pool view.

Not enough light in the bathroom. Bathroom not very clean and a slight smell of dump. In the kitchen, no light and no sink, coffee machine was missing although included in room description. Breakfast could be improved in choice, also some facilities ( fridge, sink etc.) were too old or dirty. Unfortunately, during our stay there were no working machines at the gym, all out of service. The hotel has lots of potential but many things could be improved ( cleanliness, old appliances exchanged etc)

Everything is good except the breakfast it was very cheap and not many options The pool needs to be a little more cold because it was so warm and not refreshing at all But other than that everything is good the room is good and big and spacious and the staff are very nice people and the location is good

Breakfast

The staff were very attentive and helped us with tips on what to do during our stay. The cleanliness of THE ROOMS was good, the hotel and the room is generally pretty.

Bad breakfast. The common areas were very dirty. The swimming pool was unusable (we understood the leaves falling from the trees, but the dirt in the pools went far beyond that), the gym and games room looked like they had been uncleaned for months, impossible to use, things stuck to our hands because they were so dirty.The impression I get is that this was a very beautiful hotel a few time ago and today it has been abandoned due to a lack of tourists perhaps. The photos advertising the common areas are totally out of date, the hotel is nothing like that today. The check in at 3pm and check out at 10am is so unfair, there’s no reason for them to need 5 hours between check out and check in.