Dos Ceibas Tulum - Feel Good Hotel

Pick anywhere else to stay.

If you want to stay in a hotel with cockroaches and rodents and mosquitos in your room, then this is the hotel for you. We stayed in the ocean suite room, where there were multiple exposed areas in the ceiling and roof where the bugs and rodents entered in from (included pictures of these exposed parts as well as one of the cockroaches that ended up on our bed). When I brought this issue up with management, they handed us a broom and told us that they would fix it when we were out on our excursions. Guess what? They never fixed the issue. They eventually moved us to another room for the final night of our stay after we demanded it. We were told that management would reach out about providing compensation and after waiting for almost a week, we didn't receive any email or call about compensation.

The server at the restaurant was nice. All the rest was horrible from a to z.

Service was horrible. Most of the staff is hiding. The room was so dirty. Everything is run down and broken. The place needs major maintenance. I really cant beleive how dirty the room and whole entire hotel was. My bedding was disgusting. They offered me another room that was way worse. The rooms were empty i dont understand how they offered me such a downgrade. They never sent anyone to clean. The drinkable water was filthy. Im horrified. Dont ever stay there

The hotel is on the beach and serves very good pizza that is not too expensive either (considering just about all prices in Tulum are excessive) - the beach is beautiful but the waves can be fierce even in mild weather - so you got to like dealing with brutal waves to swim here. In general this entire place is about looks primarily and not to do sports or hikes. I would not return here for sure.

This hotel seems to be on the downhill. We had breakfast here a few years before and it was great. This year they can't even be bothered to give you some fruits. All you get three slices of toast, margarine and some kind of eggs. We had to resort to buying bananas, papayas, oranges cutting them up and bringing that to the so called "free" breakfast. Cost like 5 dollars to do that. We found that to be ridiculous that a hotel at this price point would not even get you some fruits for breakfast.The room was severely leaking during a rainstorm! Houskeeping only showed up after two days and after asking them to come. The parking area is tiny and you'll have a hard time getting you car in or out.

Paradise. The grounds look otherwordly and well kept. However, the shower was an issue (we knew about the saltwater, but it was hard to figure where hot water was, as it was turning only after a long wait). Fan was loud, too.

Beautiful beach, good location if you want to be away from the crowds. But mind that it’s away from Tulum and the road along the coast has speed limit, so it would take twice longer to drive.

Incredibly friendly staff, free breakfast and good coffee. I had to pay extra to be moved away from the generator but the oceanfront unit was awesome.

Poor wifi, no screens on windows, charged exrtra to be moved into an available room away from the loud generator that runs 24/7.

We did not get into the property as the rooms we booked was not available and we spent 1 hour talking to bookings trying to get this mess sorted out

Pull the rooms we booked was not available

If you bathe in bug spray you might be ok

It's important to know that the bungalows are not fully sealed between the roof and the walls, meaning not only mosquitos but all types of critters and spiders can get in. I saw a huge furry spider come in from under the door. There is no a.c. so it was hot as heck, and only the big bed had a bug net around it, so the third person was completely exposed to the relentless mosquitos. The Internet was terrible, even though it says high speed Internet is provided, it's only strong in the outdoor restaurant area.

Esli our host is an angel. the whole staff was over the top accommodating, we had our breakfast delivered to our balcony twice. the room was beautiful and so were the grounds. the grounds keeper does an amazing job of keeping up the gardens and pathways and raking the sand. Carlos, one of the servers has the sweetest smile and demeanor. we loved our stay and would definitely return. loved the hammocks and breeze and birds and wildlife on the property, you really feel like you are in paradise.

the tacos were a bit dry, we preferred the brick oven pizza which was excellent.

as we came from USA with all air conditioning and refrigerators, we have been struggling the first 2 days to adjust to the heat and sleep with no air-controlled room. but after 2 days we have recognized how beautiful this place is and what mother nature brings with it. wonderful experiences. absolutely great to live in the jungle. Also all the big night life is more far away, so nights is really quiet.

there is nothing

Very good location, walking distance to many good places. Very smiley staff, good service. They gave us room upgrade as comp which was a nice touch.

We were in room 7 which was right above the restourant kitchen, there was constant noices even at night and food smell coming, we couldn't sleep relaxly at all. Shower wasn't steady and hot and cold water was always waving. We had to burn ourself few times.

The beach area was lovely and the setting and Mayan style bungalows lovely. The story of how it came to be is also lovely - a couple who came together from different countries, and vowed to create a space where love grows. The anchor is a beautiful ceibas tree, which they planted when they first arrived. It's huge and has a commemorative sign. There is massages and some spa services offered (including a traditional Mayan sweat lodge), as well as a yoga platform. The restaurant is right on the beach and serves delicious food and cocktails. There is an array of different seating where you can perch and lounge for the day!

I did find the service a little slow coming to the lounge chairs. It was fine when you approach the bar. But sometimes it takes a long time for the server to return to see if you want anything, or to deliver your order. This easily could have been an extra busy time. I did feel that because I was alone, maybe I wasn't focused on as much. This is really a minor thing but it's something I did notice. The huts are a little bit older (the faucet in the bathroom for example, slightly rusted). This did not bother be in the least. The room is not air conditioned, but there are fans directly above the bed, and in the room. The shower is lovely. There is privacy and a lovely little front yard. The location is ideal, and you can walk to little shops.

Super beautiful location, staff were all very friendly, only call out was the showers hot water was a little temperamental - otherwise lovely and would recommend!

It is eco hotel next to the beach. Beautiful cabanas. Beautiful beach. The staff at the restaurant is nice and friendly.

I have been here before many times and unfortunately every time is getting worse. I had the room #2 and for some reason it had strong urine smell so I had to open windows 24/7. As soon as the windows closed the smell was back. It is something with the sewer system under the floors… The breakfast is just ok. I wish they offered better coffee… I left my sunglasses at the property when I checked out and I texted them and called them, they didn’t reply… I came back in 30 mins after checking out and the guy at the parking didn’t let me to park. So I had to park on a street risking to get my car towed… The front desk guy told me they didn’t find my sunglasses. I told him I would check the property myself and went to the beach area. And guess what - they immediately found them. Be careful leaving your things. Unfortunately I will not be back.

I love how connected to nature this hotel is, the beach access and all staff.Everyone was very helpful and kind. I like that we have enough parking space as well.

There was a generator close to our room and it was very noisy, if you are not in one of the "upgraded rooms" the breakfast is really disappointing, the treated salty water in the shower is not very pleasant if you plan a long stay.Not having an AC can be an issue during hotter days.

Good food, great beach, great service.Rooms are comfy and of good size. Free drinking water outside the room.

Weak wifi in the room (fine in other areasMost of the time, the reception was emptyRestaurant closed too early (no dinner option)

Location was wonderful. Staff was excellent. Food and drinks were excellent. The room was really musty and was extremely overpriced. I would not stay here again.

The room was very sub par and VERY overpriced compared to every other place we stayed in the Yucatan and Tulum.

Nicely located right at the beach. Pretty far down the beach strip though, so you definitely have to take a cab/collectivo. Couple „Tulum style“ Boutiques and pricey restaurants around. The Beach area was nice, drinks and pizza were delicious and the staff was really friendly. Nicest staff we came across in Mexiko. Also fairly priced happy hour. Also good brekkie.

If you go for the Apartment (the non palapa bungalows) be aware that they are close to the generator (off from 9pm to 9am) and rather dark. Water in the shower and sink is saltwater. My skin and hair absolutely hated it. Also only cold water in the shower. Linen, towels and curtains were old and stained as was the pillow and bed cover. Towels were changed daily and felt clean though. They sat they’re eco and get solar power, however no panels to be found. The furniture was outdated and the hammock outside mouldy.Nice service and good food, but would not come back.

It was quite relaxing the staff was friendly amd the food was great

The only thing was no ac and we couldn’t iron our clothing but it was stated when we checked in it was fine

Beautiful spot, right on the beach. Expect low key in terms of air conditioning,hot water etc but the location and staff out ways that all

Please expand the breakfast menu!

Great location. The restaurant and reception staff, uriel, eric, liliana snd others were so helpful. Rooms were clean and the early morning quiet on the beach was very enjoyable.