Nuee Tulum

Rooftop swimming pool very large rooms with great showers

Wouldn’t go on veranda didn’t look safe

Great spacious room, comfy and big bed, nice rooftop with pool.

Tiny lobby, it was raining a lot when we had to check out, could not stay in the room and felt a little lost as we could not go anywhere.

- The staff was really nice and helped a lot with everything- It is located in the town center - Room was big- We always had hot water and nice pressure in the shower which is notable in Mexico

The room felt kind of unfinished but this was totally fine for the cheap price we paid and it was still better than what we needed.

Roof top

This place is definatly a good price but it happen so many problem during my stay that I dont recommend it.Neighbourhood very noisy, management not helpful, its a big places with lots of room so ya for sure , more problem!

Good location

Bathroom is dirty. From the outside there is no sign of the hotel, it's very dirty and does not look appealing to go inside. There was water leaking down the front of the hotel

THERE'S LITERALLY NOTHING TO LIKE ABOUT THIS COMPLETE CESSPIT

There's nothing to like about this absolute disgrace of a hotel! If you're thinking of staying here, don't! I don't even know where to begin with how bad an experience this hotel is! Room was dirty and mouldy and stank! Don't be fooled by the photos, the reality is much much different! First there was no water at all, then far too much, as water literally poured from a room on 4th floor..flooding corridor on every floor below... this disabled and broke the electronic keypad entry, so I can't tell you how room would be for sleeping! My wife and I were locked out of room all night, as staff onsite firstly denied they were staff and then just said it wasn't there problem! Only other contact is WhatsApp number but you may as well bang head on wall because they either don't respond or just treat you abysmally...Situation was finally ended over 12 hours later when hotel finally paid local locksmith to break in.. since they have accused us of breaking door(even though they know my wife filmed them breaking door themselves) assaulting staff and leaving drugs in room...this is beyond a joke from these ignorant scamming scum! They refuse any sort of refund and now claim we left drugs in our room, that we're racist, xenophobic and commited gender violence, when in fact i was assaulted by a member of their staff!!... police were called by us on 2 occasions and all staff disappear like rats on their arrival, presumably they're employing illegal workers... this was the worst experience I've had in over 40 years of travel...do not allow these lying people to ruin your stay in Tulum..they take pride in doing this to people! No doubt there will be a ridiculous response to this from their joke 'staff' DO NOT BE FOOLED, YOU WILL DEFINITELY REGRET IT!!!!Also included photos of the "private jacuzzi" which was filthy and had a small amount of rank water!!!

Location was central

Staff was horribly rude only wanted to give me one towel for the whole stay there is no stove or microwave as advertised there was stale dad water in the outdoor Jacuzzi that was attracting a lot of mosquitoes the place itself was not very clean they were bugs in the sink when I arrived the strip club across the street used up most of the parking so it was not guaranteed for me but I will find a spot in front of the hotel and I had a suspicion that they were coming into my room while I wasn’t there I have no proof so I’m not sure but either way I didn’t not feel comfortable or safe and would not want to go back

It looks nice at the beginning, Nice terrace with pool.

In the pictures it looks like there is a kitchen. The fridge was removed, there was no stove. There was no cutlery, cups or glasses. There was only one chair for two people. But apart from that, we would overlook that. It smelled strongly of air freshener at the beginning, but after 2 hours it stank unbelievably of mold. All of our clothes smelled afterwards, if we hadn't had the air conditioning on it would have been impossible to sleep in it. It was loud as hell.

It was ok. The sex club in front of the hotel was not super nice with the music.

The didn’t bring me my towel had to pay more for my dog than ourselves. The toilet seat was broken, the shower was not warm, the dishes were still dirty.

Good location. Had a rooftop pool which was appreciated. Rooms had fridges and microwaves too, which was helpful.

Had no running water when we checked in, which was fine initially but the next day when we wanted more information regarding this, staff member was very uninterested in our concerns. Water did come back on but my shower was a thin trickle that didn’t improve at all over the three night stay. Did tell staff that I had no shower but nothing was done. Room didn’t have a remote for the air conditioning. So I couldn’t adjust to my liking. It was too cold and made all my bedding and clothes feel really damp. The room smelt kind of musty too, maybe for this reason. The booking website said the property had wifi. What is meant by that is the check in area has wifi but don’t expect any in the rooms. Had to sit in the front desk to read any emails. Not ideal for people working remotely.

Location was decent, rooms were nice.

No running water in the mornings the last 2 days I was here.

The room was big and spacious. The bed and pillows really comfortable. Great decoration.The aircon was fantastic, and it's always a plus having a Smart TVThe front desk staff was always friendly and helpful.

RoomWe had no water in two opportunities. The closet/wardrobe had no clothes hangers.KitchenJust 1 frying pan for cooking. No tea towels/paper towels or any other cleaning supplies available.No kettleToiletThere is no water pressure in the shower.Sink tap broken/looseNo hair dryerPoolThe photos on the app are not recent at all. The pool deck is functional but in bad shape.

Location was central and it is good for people who like to sleep, the club mentioned on the previous reviews has closed so it is actually super quiet. The room decor was amazing!! Best thing of all it gave us access to Maya Club and this was an AMAZING PERK! great value for money.

small bathroom- very very small. No balcony as it stated online;

Spacious rooms with fridge, microwave, a/c and large beds.

Too many stairs, there is an elevator only for a few floors. No curtains, very dark roller ups. Very difficult to check in at night since it is self check in and there is nobody available. We ended paying next day during check out. The kitchen sink was dirty with someone else’s food or something which is why we left no tip.

Great big rooms. Comfortable beds.Nice rooftop pool as well as the hotel's roof terrace. Good internet.

The cleanliness of the room was at a really low level.Rooms facing the street can be problematic for sleeping because it is quite noisy. Our terrace, which was in the picture, did not even exist because that side of the hotel is still under construction.

Really good, pretty and comfy rooms.

They don’t really clean the rooms during they stay. You need to ask for it. Also for toilet paper all the time.

Tulum is very small, you can reach everything by foot. Pool was ok.

We arrived there and obviously no room mates were available. The room was prepared for 2 people instead of 4. 2 towels, 2 cups, 2 forks… no cooking equipment was available, AC was not working, elevator was not working (pool is in the 6th floor) so we had our 2 small children going up all the way taking the stairs everytime we wanted to use the pool. They told us it will be fixed, was not fixed till the last day. The garbage and bathroom trash (used toilet paper of 4 persons) was not emptied for the whole stay in this hotel, 4 nights.Since the price of this „Deluxe“ room was quite high, I asked for a refund. The moment we checked out (everything packed) they offered us an extra night (in the by now really dirty room)…Sorry, for us the biggest disappointment of our whole mexico trip

Nice style of the apartment and very friendly host.

No glasses in the apartment to drink something

the property was in a great location, 2 minute walk from downtown. keyless and easily accessible. our room was comfortable and spacious and had a kitchen and refrigerator. we spent a couple days on the roof in the pool.

it’s hard to come up with any rain that we wouldn’t like the property. if I had to pick one thing I would say that it would be nice if the pool had a shaded area. but that’s if I’m being very picky. we travelled during some high UV reported days.

NOTHING AT ALL!

No staff available on site, rat/mouse traps all over the place, room and pool are nothing like the pictures! And as if all that isn't bad enough there is a strip club directly in front of the "hotel". After arriving I contacted the what's app Messager and told them I would not be staying the 3 nights after due to the circumstances. However, since I was already there, I would stay 1 night. They agreed to give me back my money and did not. According to the hotels page it says they will take payment upon arrival and a copy of ID. There is no one working in this dump!