The Grand Bali Nusa Dua Resort

We loved this hotel. It was just perfect for us. Staff were super nice. They were very friendly and accommodative. Food was very good. Rooms was quite large. Bed was very comfortable. We were very satisfied.

We would love to go back and stay in this hotel.

Cleaning,breakfast,comfortable room,pool were perfect

Gardens and flowers everywhere Staff is great and helpful Breakfast is goodLocation is goodShuttle bus to the beach helps a lotBirds voices everywhere Room is big and clean

Most I liked was the up grade they have given us. It was a spacious room, big bath room, walk in closed and a wonderful terrace with a small pool and fountain. Hotel - beach transfer.

Swimming pool is awesome. Breakfast is fantastic. Location is super close to Gregor beach.

Last year they were so helpful when I had to change my itinerary but this year they wouldn’t refund based on pro-rate when I had to check out early. I had a small bill at the restaurant and they wouldn’t discount that either as a way to balance the sheet. It seems the owners have gotten more inflexible (greedy?) re the fees. This was my 2nd time coming here and due to how they left me feeling at the end, I do not plan to return a 3rd time (which otherwise I absolutely would have). Place the client’s needs first and reap the rewards. Or don’t and suffer the consequences.

So first, we got and we were grateful to have a free upgrade to the garden and pool view both!!!Service was amazing, my wife requested baking soda at am in the morning, the reaction was immediate.Breakfast was great, plenty of the food options. Because of early departure, we requested lunch boxes, which were very delicious and on time. Swimming pools are wonderful! (all of them!) There is scheduled time for the shuttle to go to the beach club and back

The beach- impossible to swim. No depth, no comfortable sand ground. Even though there is a shuttle, still the beach was very disappointing.

I informed them that it’s our first wedding anniversary and they came thru! They upgraded our room and gave us a lovely surprise in the room. ?Also… Big room, big bathroom, comfortable bed, good breakfast, very clean place. Many shops and spas near the area. Although not beachfront, they offer shuttle service to the beach every 2 hours. Very helpful staff.

Nothing, loved everything.

The staff was excellent: always friendly and helpful. The pool area is very nice: two large pools, plenty of lounge chairs, trees for shade. The interior design is beautiful, spacious. The lobby is open with comfortable seating, pool table. We enjoyed the private beach bar every day.

The television in our room was not a smart TV, so no streaming - only bad cable. No elevators. The staff carried our luggage up and down. Not a big problem.

We loved this hotel, room was huge, beds comfy, huge bathroom,spotlessly clean. Pool perfect temperature and so lovely to relax by. Not a new hotel but we liked it just the way it was. Breakfast was included and completely fine, enough choices, fresh made pancakes, eggs any way, fruit and several different yogurt's, pastries etc. Around a 6 or7 min walk to main shopping street. Buggy to Beach (we found the waves at the beach very strong, so be careful) The staff, as usual in Bali, were all very kind and helpful

Great!CleanComfortable StaffUpgradeBreakfast

Great staff, facilities, room was all gorgeous

Breakfast was mediocre and a disappointment compared to other places I've stayed in Bali

The hotel is a very large structure, with a pleasant double-pool side and an overall "sumptuous", if a bit vintage, feel. The room stunned us for its size and facilities, given the (very reasonable) price we paid. There is even a mini-bus that could transport you to the hotel's beach club, with free chairs by the shore. The staff was absolutely impeccable.A bunch of options for shopping/dining nearby, but this side of Nusa Dua is definitely on the quiet end.

The aircon system in the room was somewhat dated and, after a couple of hours of use, began giving off a smell of humidity.

Nice hotel, well maintained. Good swimming pool. Great staff, good service. Really enjoyed our stay

Breakfast (buffet) not so good.

Staff went above and beyond to accommodate our needs; rooms were spacious and the options for public and private pools were a bonus for the kids. Regular shuttle to a private beach club was also a highlight

Breakfast was delicious albeit rather small in variety. Would’ve loved to see more options.

Loved this hotel, the Balinese architecture is really beautiful, our room was lovely, the pool area is very serene. Enjoyed a free 15 minute massage at the spa. We got a room upgrade to a Premier Suite and enjoyed having our own private jacuzzi too. Also enjoyed going to the private beach club on Nusa Dua Beach.

Breakfast could be improved but was ok

Great vibe, lovely pool area.Very relaxing, food in the restaurant was excellent

Coffee machine needs fixing

The pool The beach The shuttle service The bathroom was huge and had a bathThe receptionist was lovely Steps down into the pool from the room was nice

The breakfast was very limited and the staff were so slow at refilling empty food containers. The banging loud music that goes on until 10pm.The room stank of damp and the bedding and pillows smelled mouldy.Internet. Door key card stopped working and took over a day to get sorted out. Mosquito plug was only given on request - we had a mozzie problem in our room which was ground floor and near the foliage so this should be a givens.Most staff were very friendly but not trained to do their jobs properly.

Nice pool area, spacious rooms, quiet. Beach is a bit far, but they have a shuttle bus that takes around 10 min and the beach area is lovely. Breakfast was basic but fresh with a few options.

This hotel was amazing, rooms were really clean, the shuttle to the beach club was perfect. The staff were really great. Especially Marsha on the front desk who helped find an item my mother left in a taxi, she truly went beyond. The security staff would stop traffic to help my older mum cross the road. Some nice eating options within walking distance of the hotel. The hotel exceeded our expectations. Room cleaned every day, alot of nice little touches.

Very good value for money, the staff is very helpful and pleasant, the rooms are huge!The disadvantage is the breakfast - it is pretty basic and boring, so I would recommend an option without breakfast included.