Soulshine Resort Ubud, Bali 

Room was great

The management completely fell down on the job, from not responding to simple requests in a timely way, to not maintaining the property to an appropriate standard - there was trash everywhere along the creek that runs through the place, and scuff marks on all the wooden furniture, as well as floow-to-ceiling windows that weren't cleaned, and our minibar wasn't stocked despite multiple requests. My sense is that they have serious management issues here.

What is there not to like. Breakfast was great. Our room was wonderful and so was the pool. We took advantage of the free yoga classes. And let's not forget the Spa treatment. Just heavenly.

The free morning yoga classes were a real treat. Imagine stepping into a serene elevated rooftop room, its design inspired by traditional Balinese architecture. The space feels open and expansive, with wide, open windows on all sides, creating a space that feels sacred and peaceful.The various dining options at the restaurant were really good (and healthy) with a special call out for the breakfast smoothie bowl. The spa facility was also a really nice space, with options aplenty for choosing a suitable treatment.

The journey to central Ubud can become tiring due to traffic. All told it can take up to an hour or more during heavy traffic in a car. Suggest travelling via motorcycle if you’re comfortable with this option.The internet connection was sketchy at times and buffering issues were common. Can get loud with kids running around in the common areas. There are other resorts in Jimbaran Bay and Uluwatu at a similar price point which offer a superior experience.

Breakfast was hearty and delicious, a little too much food but loved the presentation. One of the best latte drinks I've had.

Fun style and memes. Gorgeous pool! We loved having vinyl in our rooms. Staff lovely. Food delicious. Everything amazing. Didn't want to leave!

Very nice place, beautiful, calm and with great staff. Room and facilities are new, ILove rooms design and overall design of the hotel. Breakfast is great as well. I arrived at 3pm and staff put a diner to my room, that was so lovely, rarely meet in big hotels, that made my visit special right from the beginning.

Design was spectacular. Great attention to detail

The check in was very slow and lacked information on property. Staff not efficient

New and modern- hippie style

This property is not suitable for families with kids. Should be sold as adults only.

Lovely pools. Very spacious. Nice areas to eat and hang out. A lot of The staff seem like they are fresh out of hospitality school and don’t speak much English. We had to ask 6 times at breakfast to get 2 glasses of cold water.

There’s a lack of flow.You have to walk through the restaurant to get to the pool.There are stairs everywhere so if you have accessibility requirements you would struggle.

The room and the pool area was really Nice

The food was not good - you can eat really good in Bali, so dont waste your meals at the hotel. Everything on the hotel is stupid expensive. We come from Denmark, but everything was Way more exspensive at this hotel and not Living up to the quality. Massage was 10 times more expensive than any other place we have been. When we checked out , then wanted to help with a driver , but the Price was 3 times the Price we could get our self.

Everything exceeded my expectations, the room was stunning, the soft furnishings really added a great touch. It was also a huge room, much larger than I thought it would be with an incredible view over the rice fields. Super comfy bed, with a seating area and the chair swing on the balcony. The coffee machine and record player were fantastic additions as were the turndown service complete with bedtime treats and local story. Plus the fast kettle and water bottles (with water fountain outside the room for refills). Bathroom was amazing. A real luxury. Every detail had been thought of. The staff were incredible, a really nice touch is that they learn your name, something very small but makes you feel very welcomed. Special mentions to Dinda, Roy, Putu, Devi and Pranata in the restaurants and Ayu in the spa.

The only slight let down, for me was the evening food, breakfast was incredible (a great array of fresh fruit and main dishes) but I would have wanted the main lunch and dinner menus to have been slightly more Balinese influenced and less western. Perhaps also a different menu from lunch to dinner. However everything I did eat (chicken Bao buns, smoothies, fried cauliflower, Mie Goring, Seared Tuen) were all delicious. It's a really minor detail considering your surroundings and also you can eat out in Ubud.

The grounds, staff, activities, room, view and tranquility.

The constant noise of the aircon and dehumidifier.

Great facilities, we enjoyed Soulshine very much,

It was not that we didn't like but it is not in the centre of Ubud, we didn't mind it as we hired a motorcycle to get around.

Stunning Location, but Service and Pricing Could Be Improved

We are currently staying at Soulshine Bali, and while the rooms and premises, especially the rice terraces and pool, are truly stunning, the service could use some improvement. You are constantly being asked where you’re going and if you want to order, often the same question by different staff within the span of 5 minutes, which can get a bit overwhelming. Some of the staff are not well-trained, and the valet staff were dismissive and rude, particularly if you arrange your own transport via Grab.We chose this hotel largely because my wife is a yoga teacher and was hoping for daily yoga sessions. However, there’s only one basic yoga class per day, which was a bit of a letdown. Additionally, there is no gym on-site, which was disappointing for a wellness-focused hotel.The food is also overpriced and, in most cases, not great. While the setting is beautiful, it feels like the hotel goes out of its way to drain your wallet. Excursions, spa treatments, and tours are almost double the price of what you can find elsewhere.That said, the hotel uses a convenient app for communicating with staff, and they did help arrange a lovely surprise for my wife’s birthday, which we appreciated.Overall, the rooms and views are incredible, but service, amenities, and pricing need improvement.

The hotel was amazing, room was very big and very clean. The staff is very friendly and wiling to help whenever was needed. I have arrived around 11pm at the hotel and there was some fresh food as an welcome. In the next morning I had a birthday surprise, the staff started to sing happy birthday and welcomed me with chocolate cake, even if my birthday was 2 days ago. I really appreciated their kindness and I had a great start of holiday. Breakfast was very tasty, there is a menu from where you can choose a primary meal, besides that everyday I had fresh fruits, homemade jam and fresh basket with croissants and bread. For drinks there are so many types of coffee and tea from where you can choose, but for vegan milk or a matcha latte, there is an extra pay. The prices are affordable, but usually these should be included. Anyway this is not a negative comment, I just wanted to mention it. However I will suggest for more food options in the menu.Also, there is no phone in the room but the hotel has an application from where you can communicate with the reception, housekeeping, order room service or whatever you need. I found it very interesting and more helpful, especially that my requests were accomplished very fast.Overall, my stay was wonderful and for sure I will come back!I forgot to mention that I had one of my best massage ever!! ❤️❤️

Everyday they organized so many activities within the hotel and because of my busy schedule, I couldn't participate. There were painting workshops, cooking classes and so many nice activities. Hope to enjoy all of them next time!

enjoyed every minute. we loved the set up for our romantic dinner to celebrate our annivesary. it was absolutely amazing.

We were just so surprised that the hotel serves alcohol and not soda drinks. only diet soda. more drink options would have been nice. i totally understand that its a healthy place but giving people options like white rice would be great. there is need for flexibility in terms of food because not everyone staying is on a healthy journey. we were there to enjoy.

so many sweet details. always clean and tidy

the noise cancellation is not good, can hear others talk outside

The room decoration as well as the views (rice terraces with palm trees) have exceeded our expectations. We were absolutely amazed. Such a cool vibe from the moment you step into the hotel at Reception.

Tranquil environment was very relaxing.

Would have loved to be able to leave the property and go for a walk with out being barked at by numerous dogs.

The resort is spacious but be prepared for stairsThe food was great!I loved that the staff remembered your name and room number after telling them once!

The amount of stairs when I have a bad knee