Mandapa A Ritz-Carlton Reserve

Luxury personified ! The staff … the attention to detail. Its second to non.

Went to town using the hotel shuttle which shuttle has a timetable . We were done within two hrs and went to wait for the car and no car came had to take a taxi only for them to tell us when we got to the hotel we needed to call ???why then is there a timetable for the hotel shuttle ? what happens when a guest doesn’t have a local sim?

Loved the ambience , the people. Staff were extremely helpful and d always ready to serve. The food was to die for. Even the most simple dishes were served in the most elegant way. Highly recommend the place. Very courteous spa and recreational staff. Excellent services.

Nothing at all....

Amazing luxury hotel,lovely rooms,very kind and helpful hotel staff,amazing breakfast,very green area like heaven…Customer representative Dewa from the hotel was very helpful during our stay.

This hotel is outstandingly good. Everything is so well maintained and clean and everywhere you go it smells nice. The hotel is basically in the middle of the jungle, it needs a lot of work to control the plants, insects and humidity. They manage it so well that you have the authentic atmosphere of the balinese jungle while at the same time being in the cleanest luxury environment. Also they go a lot into detail with everything, like remembering at the breakfast that you took Manggis fruits the day before from the buffet. Those fruits are a bit of work to open, so in the next morning they remember and put already peeled Manggis fruits on the table without asking. And you don't find anything off the shelf there. The products they use in food and other things are mostly local. Even the ceramics they use as tableware or the soap and other cosmetic products in the room are artisan made by balinese handcraft businesses, customized for Mandapa. Also the Spa is outstanding or the activities they offer - we stayed for 3 nights and never left the hotel area, because there is s much to explore and enjoy inside. What was also nice, was that our assistant was available all the time via Whatsapp. Our assistant Tapsir did a really great job and was very professional!

Real luxury experience, exceptional service, sometimes you have the feeling they read your wishes from your mind, special thanks to Marka, who took care of us and organized everything we needed, ricefield on the property and river flowing through, feels like heaven on earth.

The check in process is within the villa, the stuff goes above and beyond to make guests happy, the breakfast was exceptional, a true 5 star hotel, every penny paid was way worth it, dreaming about going back in the near future, the room is spotless, the service was amazing, the room views amazing, the spa was so nice, the location of the hotel is literally so perfect, can’t find words to describe how amazing our stay was within the resort, everything was planned out perfectly, including tours, airport drop off/pick up, dinner reservations, making exceptions because of children traveling with us, thank you mandapa for the best memories

One of the best hotels I’ve ever stayed at in my life, the service is incredible, the rooms are spacious and cleaned multiple times during the day. the hotel has a lot of activities. they also provided us with a complimentary photoshoot for our honeymoon. In short, words can’t describe how much Mandapa made our honeymoon memorable

Great staff, Great location, great view a must again stay for us..

buggy transfer can be tiring.

Our stay was fabulous, we travelled with kids and the staff went out of the way to make it absolute magical. Kids had so much fun in the kids club with their friendly staff, every single staff member was a gem and made sure we are comfortable. The lovely Dui offered us late check out to make sure we have adequate time to shower and change after the afternoon rafting. We were genuinely sad to leave and can't wait to go back. Marium and Ghufran.

Not a single thing I can think of that wasn't perfect :)

As soon as you arrived the experience begins from the greetings, environment, views to the exceptional attentive staff. Natural cultural surround is breathtaking! The room was something else luxury and design layout open plan and sophisticated. You get that feel good feeling straight away. The way staff treat you and great you was impressive. There are staff for staff and it’s like they know what you’re thinking before you do. If you want to switch off, relax in stunning surrounds this is the place.

The amount of mosquitos and flies, at meal times we were bitten a lot even though we had repellent on.

Great place and service in generalVery good hotel team. Batlers need more training to be able explaine what to expect from the activities

Looks like Batlers are not experienced enough, do not know much about Ubud

If you're visiting Ubud, you have to stay here! Stunning property; we were absolutely blown away by the nature and serenity of the property location. The tasting menu dinner at Kubu (we booked the cocoon) was phenomenal and a highlight of our trip! Enjoyed time at the pool, and all food/drinks on site were delicious and thoughtfully curated. Our butler and the staff really made the experience for us-- thank you so much for having us!

Nothing-- I wouldn't change a thing! Our experience was perfect, and we didn't want to leave.

The Beauty and Peace of Jungle and River Ayung The Rice Fields and GardenThe Staff The Healing with Intuitive Mrs. MursiThe Interieur Design of RoomThe Village lay-out

Loved everything

We liked everything about the property. The facility was excellent and clean, the hotel had an amazing view and most of all, the staffs were all very heartwarming and kind. Everyone always had a smile on their face. Our butler(putih), Riadi, especially made our stay at Mandapa memorable - he was very caring and professional. He is definitely the best butler you can find! We will be back at Mandapa some day :)

Nothing. Everything was perfect.

This property is stunning and the service is top tier. We stayed in beautiful rooms and our butler was able to accommodate all of our requests. The spa treatments were fabulous and we participated in a few of the scheduled activities. A wonderfully relaxing and informative trip to Ubud.

Nothing!

To me, absolutely nothing compares to this place. The surroundings are magical. The design is the most aesthetic I have ever seen in any luxury hotel. And the staff is absolutely brilliant, with no exceptions. Special thanks to Kewin! Unfortunately I was sick with a cold during my stay and she took such good care of me.

Having to leave at some point, I miss it already

Everything, the room, the staff, the garden, the food

Fantastic service and local knowledge by staff. The breakfast and meals were fantastic and the cleanliness of the resort is impeccable. This place is an absolute fairytale.

Could not fault it!

everything. what a treat.the staff are exceptional. your personal buttler is exceptional. takes care of everything with ease and joy.we did not do tours, so i do not know how they are around organizing that. but other than that.everything was perfect. one of the best hotel experiences ive had ( and i have a lot around the world).we stayed in pool villa in front of river.

nothing really.hard to say.

The property was absolutely stunning, so peaceful and beautifully maintained. Staff so friendly, the best I have experienced. Agung and Made were the best butlers. The activities were worth every cent and we got great photos.

You have to return to the real world eventually :( And would like to see some quality South African wines at Kubu next time