Pertiwi Resort & Spa

Fabulous location. Great breakfast. Beautiful property. Our shower leaked on the bathroom floor but other than that it was a great place to stay.

The location and the views are amazing, BUT we were traumatized by the “ connection with nature”…we had a villa in which were geckos inside, small and big, frog and above bed curtains was spider web (they sent someone to clean it after we asked ). The private pool was awful, we didn’t get in, it looked very dirty or maybe not maintained

Location close to the main road of shops and restaurants

Resort area is quite big. Superior room is far away main road or main lobbylimited information when you did booking to see where this room located. we have to top up to get deluxe room which is what we were expected when we did the bookingbreakfast is cold, sousage, egg was cold one of front desk lady was not friendly

Great location and very friendly staff. The villa was clean, spacious, and comfortable. The staff were welcoming, helpful, and offered great recommendations . They really made the stay special. I’d definitely recommend this place to family and friends.*Thank you Rennie for the great recommendations to do near by.

A bit old and the floor are slippery. Towel is not smells nice like we we’re expecting.

Excellent location, amazing garden and very polite, helpful and friendly staff. Very calm and quiet. Very good breakfast - variety of fruits and juices.

The basic rooms need some painting and the bathroom some renovation

Day before checkout I was asked twice on time of my departure and that I needed to settle a small bill, then asked again early in the am. Once, someone came to my private villa to tell and woke me from an evening nap.They need to simply take a credit card at check in. Poor process in place.

Only the location in Ubud, but unfortunately, it was overshadowed by the terrible condition of the villa and the unsafe experience.

The WORST of the WORST hotel experiences my friends and I have ever had – stay FAR away from this place!We booked the Two-Bedroom Villa (414 & 415) at Pertiwi Resort & Spa, Ubud, for 16–19 September 2025. From the start, the pathway from the lobby to the villa was long, slippery, and hazardous. The villa itself was in appalling condition: mold, dirty floors, dirty furniture, damp bedding with an odor, spider webs in the lamps, and even a disturbing clump of human hair in the wash area (with photographic evidence).When we raised our concerns, the hotel offered us downgraded rooms. Even though we had paid for the villa, we were willing to accept them just to make it work. But when we checked, the downgraded rooms were equally unacceptable – smelling of chemicals and mold, with dirty floors marked by footprints. We refused and were told the villa would be cleaned again. We left immediately so the hotel could perform their promised “deep” cleaning.That night, when we returned at 10 PM, we were shocked, as nothing had really changed. The bedding was still dirty, and when I lifted the blanket, I found LIVE BED BUGS crawling on the mattress (video evidence). Even the staff member who helped us with our luggage admitted that we could not stay there.At 11 PM, in the rain, we had no choice but to check out and scramble to find another hotel at midnight. Four of us ended up sharing one bed because there were no vacancies nearby. The entire Ubud trip was ruined. To make matters worse, the hotel has failed to take accountability. They offered only a token “complimentary meal” (after we had already checked out) and vague promises of a refund. Since September 17, there has been no resolution, no concrete action, nothing. On September 22, we reminded them and gave 48 hours to confirm the refund process, but as of now, there has been no communication.This was a nightmarish, traumatizing, unsafe, and disgracefully unprofessional experience.

Really good location, beautiful pool in the middle of the nature and relaxing place.

Price on booking mentioned a big discount, which is not that true. Cleaning of bathroom could be better.

Locations, breakfast .. staff are very feinlly.

Beautiful resorts in the best location possible for UBUD between 2 main roads amazing. The villa was nice. Breakfast very good and restaurant also good beautiful pool

The room pool needed some cleaning and some parts of the room need change

The gardens and the property were beautiful

The air con didn't work - But it was fixed in the morning

It’s a great location as long as you are not at the back of the resort

It’s a huge walk from the front of the property all the way to the rear of the property lots of stairs and steep hills. If you have a lot of luggage or you’re an older person this is not the place to stay. We were in rooms 135 and 137 which is all the way at the back of the resort They do have a back entrance, but if you don’t know that it’s a long walk and for people that are older, that’s definitely not the rooms for you to be staying in.We had issues with the room upon checking in. There’s a huge gap about 4 inches in the the patio doors we did call someone they came and fixed it or there would’ve been mosquitoes in there all night long and the plug in the bathtub wasn’t working like it just filled up with water and there is no way for you to get it out, but they did go ahead and come back and they did repair both of those while we went out for dinner The breakfast buffet was OK again it’s a long walk on the resort to get to these things I did not feel that the beds were comfortable. I also had my iPhone charging cord removed from the room while I was at the spa. I traveled with my two adult kids my 15 year-old grandson. The three of them have android phones with my daughter and I left the room at 9:45 to go to a five hour spa treatment we had the charging cord was plugged in and when we came back after lunch about 6 1/2 hours later, it was gone from the room. I did call down to the front desk. They spoke with housekeeping and said nobody touched it, but I don’t know where else it could’ve been. My daughter took the room and tore it apart and made both of the beds pulled out everything from the suitcase, etc., and we couldn’t find it.

The property is gorgeous and well-maintained. Clean suites and a great location. The private pool suites, however, need to be refreshed. The pool has many loose tiles. The outdoor furniture needs cushions. The bathroom and shower and tub need serious work. This was our second stay in 1 year!

The private pool suites, however, need to be refreshed. The pool has many loose tiles. The outdoor furniture needs cushions. The bathroom and shower and tub need serious work. Our private pool wasn’t so private at all!!! Their maintenance had removed the long privacy wall fence because it was old and falling apart, but they never replaced it. So, I could see the guests swimming nude in front of my suite, and of course they could see me too ?This was our second stay in 1 year!

Love it ! Location , service , spaciousness , individual patios … love it all

We stay here every year , love the location , the staff and the variety of rooms . There is a Huge difference between a “ standard room “, vs , a room that on the interior of resort , vs a villa with a pool , so choose what is right for you !

Met expectations

The walk and the hills It was so difficult to lock and unlock the door it took 2 people to do it. I ended up wedge the door with the butter knife in the room

Location but beware it has mouses in the room plus it's very dirty. Read other reviews about mouses and dirty. Please avoid this place

We booked Pertiwi Resort & Spa for our honeymoon, expecting a relaxing and luxurious stay in a private villa with a pool. Unfortunately, what we experienced was nothing short of appalling.Despite the beautiful photos online, the reality was shocking. The entire villa was dirty, including the pool, which was murky and clearly unmaintained. The worst part — during the night, we found a mouse crawling under the headboard of our bed. We captured the incident on video and were left traumatised and sleepless.We immediately checked out the next day and were forced to book another place on short notice at a much higher cost to salvage our honeymoon. While the hotel refunded the initial booking amount via Booking.com, they completely ignored our request for additional compensation for the distress, health concerns, and financial loss caused.This property may look attractive in photos, but it is misleading and extremely poorly maintained. I genuinely don’t understand how it holds a 4-star rating — the villa is old, unhygienic, and absolutely unfit for guests, let alone honeymooners.I would strongly advise against booking this place. There are many far better, cleaner, and more professionally managed resorts in the area. Don’t let the pictures fool you — our experience here completely ruined what was supposed to be a special occasion.

Great central location, two entrances.

Needs a serious deep clean and power wash. Our pool at our pool villa was dirty and never got the sun. We didn’t use it and preferred the main pool. Bed was horrible and the netting was covered in stains. Room stank of mould and had ants. One rubbish bin in the whole room. Went for breakfast on the last morning, glad we had avoided it because there were ants crawling through the carrots.

We loved almost everything about Pertiwi but I would caution anyone with mobility issues to do your research before staying here. Accessibility was challenging due to the deep gully running through the centre of the property and there are no rails to keep you steady. The pool in the private villa was almost impossible for my friends to get in and out of as there wasn’t a pool ladder, only deep steps in the pool. The gardens, staff and overall location was fantastic.