The Deer Park Hotel

Natural and serene surroundings

No phone in room and no wifi

like ghost town, we didn't stay in this hotel. Due to theses conditions, we immediately realize we couldn't stay .Thankfully, after calling around to other in the area, we were able to quick secure Hotel Aliya THANKYOU.

no power, this hotel good for a horror film ,i don't wont to explant really scary.

Beautiful location over a lake. Great food and helpful staff. Outdoor bathroom and clean room. Beautiful pool among the trees.

The bed was upstairs and with a toddler it was little bit hard.

Colonial feel hotel ...lots of local wildlife birds and macaques! Like a tropical oasis. Was very quiet when we were there so bonus??Staff very kind and helpful. Tuk Tuk to Polonnaruwa Dont hesitate its great

We loved everything. Lovely staff, great food and facilities.

Facilities and location was good. Nice view of the lake. Pleasant and polite staff.

Restaurant staff inexperienced and not trained to handle large groups.

Location looks amazing, you feel like being in the jungle, room was nice, great view.

From time to time there was an issue with the water in our room, bit was fixed in 2-3 minutes. Would be great to have phones in the room to call reception. SPA facilities should be improved, but overall services nice.

The room was beautiful, with a very nice view of the lake and the bathroom was amazing, the experience of having shower in the middle of the nature is so great! We also enjoy having drinks at night in the beautiful garden in front of the lake. The breakfast and the dinner is delicious. We took a massage and it was so relaxing… a perfect place to enjoy the nature (safaris are quite near) and relax

Everything was perfect

The property is one of the best ones I have ever stayed in Sri Lanka. You feel luxurious as soon as you enter in, where the staff welcomes you to light up the oil to feel at home. The hotel has also kept the nature around, building houses around trees and including them in the design. It looks like a town village where you can go around and discover new and beautiful corners at every step. There is even a bathtub facing the lake of Giritale and you can enjoy a bath with an incredible view. The staff is super helpful and the food was delicious! We had buffet dinner there and we enjoyed every plate. The breakfast was also really delicious!

The property offers a small spa which is open until 9pm. Unfortunately, the sauna and the Turkish bath were not functioning when we arrived so we had to wait a bit (but the Turkish bath did not work) to use them. This could be avoided by having them always on, even though it’s not eco friendly.

Good location and setting

Very dangerous stairs in the small guest houses and lack of warm water in shower

Great clean hotel on a huge property in the middle of the jungle. Rooms are big and quiet. At night you hear jungle noises of all the animals. Great experience! The bathroom is outdoors, which is fantastic. The staff is exceptional and always at your service. The guy responsible for the pool is really friendly and there to help. Our first night the hotel didn't have a lot of guests so we had to order dinner a la carte. The dinner was good. The second night there were more people in the hotel and we could take the buffet dinner and breakfast. The buffet is exceptional. Both the dinner and breakfast. I don't think I have ever in my life had such a nice tasting buffet. Compliments to the cooks and staff. Our driver Rajith was also a great companion during our stay in Sri Lanka. He's a really friendly and knowledgeable guy. He does everything he can to guide you around and speaks French and English. We can recommend him ([email protected], Tel:+94772633337)

We didn't have enough hot water to fill the hot tub. There is not much to do outside of the hotel but the hotel is so big you don't have to leave.

View from lobby great… not the same from room. No balcony for rooms!

No care attitude from kitchen mgmt - asked for local food hopper for breakfast ( never happened the 3 nights we stayed)!

Location and garden

The staff are confused. The manager is chaotic

The staff were incredibly attentive, polite and kind. The room was beautiful including the outdoor bathroom and view of the lake which we loved! Beautiful setting and such lovely staff.

The food was not the best we have had in sri lanka but the setting and staff made up for this.

Location was great - the views from the front deck/jacuzzi were stunning looking over the lake. The hotel and the rooms were very pretty, and you felt like you were in the jungle (very peaceful and relaxing being in nature!) We also loved the outdoor rain shower and bath.

We visited the hotel in off season and were two of only a few guests at the hotel, therefore this seemed to impact the level of service provided. The full food & beverage menu was not available and a lot of items we asked for they didn’t have. We were only offered a limited dinner menu also. There were many staff present at the hotel, but they were not very attentive, which is surprising as most of the time it was only us there. For example, on the first night, we spent a full hour in the hot tub without being given towels or being offered any drinks/food, and 8 staff members were present. The staff were friendly, however, and were lovely to speak to.

Lovely grounds.

The main road got noisy. Also staff didn’t speak English well

The staff were wonderful & they accommodated our family very well. Notably we wanted Sri Lankan dishes not offered on the menu and they gladly catered for this.We stayed with two young kids and they loved the wildlife that is available at the property.

The swimming pool was wonderful and the outdoor showers were lovely. Loved that there was a pool table and such a selection of mocktails. Staff super polite, but so reserved that we didn't feel like we were with friends, like you do at a smaller hotel. The fish ponds are divine.

I didn't like that the rooms were not set up to our requirements. We had selected four beds across two rooms, even paid extra for an additional bed. But both rooms were just doubles when we turned up. It got sorted, but we were hot and tired from the journey, so would have liked this correct when we arrived. We loved the buffet breakfast, but it wasn't on every morning. Didn't feel the need for the air con on all the time, so would have liked to have grills on the doors and windows - so we could have them open but keep the monkeys out.

The location and view overlooking the lake along with the hot tub. Rooms were very comfortable.

The Hotel held a private party in the function room above the restaurant. The loud music could be heard throughout the complex unil 11.30pm and you could not hear each other talk in the bar area due to the loud music. The management took no notice or responsibility of the request to turn the music down slightly so we could hear ourselves talk. Disappointing as this was a supposed 5* hotel.

Staff, location. Surrounds of the property are wonderful allowing a variety of wildlife to visit the space and delight.

The Wifi was poor. There were no bedside lamps only powerful overhead light in the room, which made it difficult for my husband to sleep whilst I read. And vice versa