Oak Ray Elephant Lake

The garden, the location and the pool. The staff upgraded our room when they were informed about our honeymoon.

The restaurant area needs improvement to be more customer friendly and modernised. The shower needs better cleaning from limescale. They also need to have duvets in the rooms or blankets.

Pool is not properly maintained, pool attendant was not availableRoom has no in-room telephone to contact the reception or restaurant and other roomsDinner was fairly good, but the dessert was disappointing, even a basic option like ice cream was unavailable

It would have been better if I had not chosen this property, as it offered no value for money whatsoever.

Liked the buffet breakfast and dinner are amazing considering you can’t leave after dark by foot.Pool is great for families, bathrooms are spacious, good tv channels.

Mattress was really bad, very very uncomfortable, springs were in my back. Bath drain didnt work.Service to the pool area is slow.

The swimming pool was great and the customer service by all the staff members was fantastic.

I would make the facilities of where the food is served better. The high chair for example was falling apart.

Pool was the best thing about the hotel very big and not a lot of people around. The grounds was kept nice and clean

Breakfast was poor not much to choose from and juice was in a machine were you could see mould it, rooms we had to ask for them to clean rooms as no toilet paper or fresh towels given, bar was very basic and dirty, accommodation was too far out from main attraction would not go back

Very nice staff, grounds and pool

Rooms very clean but bit tired

Location, room, swimming pool, staff

Food

Location was great. Room spacious

Facilities were run down. Room could be cleaner, shabby/ill maintained and was very dusty/musty with dead insects. Light in room wouldn’t switch off as switch was stuck.

- rooms were clean. - rooms are located in groups so not disturbed by large crowds- rooms were moderate- most of the staff tried hard to support the guests with the means they have

- the facilities are not well maintained. (Tubs, TVs, etc)- some rooms were located far away restaurant and reception. Although there was a golf cart to transport guests between locations, it was not operational. - rooms were not ready even 1hour after checkin time- lady at reception was very unhelpful - discrimination for booking.com guests. A week before arrival I confirmed via booking.com that our driver gets accommodation. On arrival concierge lady refused to offer it saying the driver accommodation is given only for the booking by travel agents. Altjough I showed showed her my call log and asked her to verify by calling that number she refused.

We stayed in standard room which was real well equipped, good air con and nice bathroom. Lovely swimming pool and decent number of sun beds.We had half board so breakfast and dinner included. Both meals buffet style and a good amount of choices western and Sri Lankan. Staff are friendly and attentive.Lion Rock is about 20 minutes drive.

For the price of rooms I think a fridge should be provided as we stayed in much lower priced accommodation on this trip and all rooms (including home stays) provided a small fridge in the room.Also no cold drinking water provided at mealtimes.Location wise there isn’t anything in the immediate vicinity of the hotel - no shops or restaurants but as hotel provides half board this wasn’t a problem except for getting water - the hotel provides 2 small complimentary bottles daily. You can buy in the restaurant but only smallish bottles.

The rooms are spacious and well cleaned, Pool was great, Breakfast was just fine, lovely and welcome staff.

The mattress was not conferrable for me, we were located on the ground floor, so we had noises from the above residents.

We booked for a standard room, the room was dark and dingy,the shower and AC controls did not work. we asked for an paid upgrade ,however since the property was full, hotel staff told us they will upgrade next day.We got upgraded the next day, the upgraded room was good.

standard rooms are too small, shower and AC control does not work

Excellent staff.... They were very helpful and kind, they even helped us with our baby while we were in the restaurant. Great location, relaxing environment and nice food.

pool time

parking

The staff is so friendly and the rooms are spotless and tiny. The pool is spotless and fresh. the best thing is the food is so delicious. Thank you very much for the great experience. The surroundings are also very peaceful and calming.

The surrounding was so calming. The room was clean. The staff was kind enough to upgrade our room to a deluxe room free of charge. The dinner and breakfast both were tasty. The biggest plus point is the gigantic pool. The pool was clean as well. We visited the Sigiriya lion’s rock in the morning and got a little late to cone back to the hotel to checkout. However, the staff was friendly enough to accommodate our concern and allowed us a late checkout for free. Kudos!

Lovely room and pool. Monkeys and peacocks wonder in the gardens. Large bathroom and good WiFi/AC. Friendly staff.

We were only offered English breakfast whilst other guests appeared to be offered more local dishes like dhals.

room and pool were good

Food was poor Customer service was dreadful

Pool. I was chilling by the pool all the time. It is clean and very big

The place is very nice and the location seems perfect.The staff were very nice and friendly The food was very good

The TV was not working and they could not fix it The internet is not working My landline was also not working After informing the front desk they still didn’t fix it. So for my whole stay I didn’t have TV, internet and telephone.