Thaproban Pavilion Resort and Spa

The staff were all very nice and dedicatied. Dilshan our room manager was very kind and made sure the room was cleaned etc. The staff who are hard working and kind people with a smile is what was the best thing about this resort.

4 out of 5 of our group fell ill during our stay. We ate mostly at the resort and at times food hygiene and preparation was very poor. The pool lacked chlorine and the smell of the sewage was very strong. They really need to upgrade their facilities and hygiene management of the kitchen. The breakfast was alright but the food was let out for long period of time without proper storage. The kids club room was very disappointing and it was very dirty. Not suitable for children and the rooms also have access limitations.

Very clean and spacious rooms. Facilities are enough, but sometimes I needed more coffee and asks bottles of water once. Towels are clean and dry (as dry as would be in that climate zone).Everything is fine with fans, air conditioning and safe box.Very nice view of sunset and ocean. It couldn't be better.Breakfast is ok. There are dishes of European food and local food. Sometimes I'd like a little bit more variety but it's ok for a week. Coffee is local (be ready for local coffee everywhere) with traditional taste or sub-taste. But it's not bad, many places offer much worse for money.

Internet access! There is practically no possibility to get Internet connection in our room. Neither Wi-Fi, nor Mobile. Internet works everywhere (in lobby, in gym, beside and inside pools), any other place except our room. Because we hadn't access point in our room, but walls blocked all wi-fi and 4g signal. In result, I have to work from lobby and gym.I asked staff three times to fix it. Once technician guy brings 4g mobile to wi-fi AP, but it didn't work too (as expected). Every time staff said that everything now is ok, but it never was.

There are good things (pool, view, breakfast, the place is quiet) but I don’t care anymore, because the shitty aspects are overwhelming.

Rarely write reviews but it is that time.On the surface it looks like a decent hotel but don’t be deceived. A myriad of annoying / unpleasant details are giving it away. Bunch of things are rusty in the room (doorlock, hangers, taps). Bed sheets are dirty and worn out. Hot water may or may not come from the shower. The wifi is horrendous (you need to intentionally design it to be that bad). The room is poorly ventilated. After a rain you stand in a puddle while opening a door which is too narrow even for a slim person and first resists you to open and then doesn’t want to close.The service: they are good people and try to be nice but often too much and it’s so annoying. They try to micromanage for you a bunch of things they shouldn’t: from whether you should use keyring (!) to the temperature you set AC to. It’s cringe how they watch you constantly while eating to immediately get the plates away without any need. There are always 3-4 people to address any simple reqeuest, even though I’d prefer to talk to a single person who can do the job properly.

This is our third visit and it didn’t disappoint, clean, friendly, great location, comfy beds. Staff remembered us from our last visit, nothing was a problem. We love staying here!

Perfect location by the sea. Its a bit inside but quite closer to the sea. They have two beautiful pools that are a must try. The views from the rooms is full sea view and fantastic. The waves do make noise when you sleep just in case you are a sound sleeper. Breakfast is good but can be better.

The breads section can be better and fresh.

This is a wonderful retreat that offers the perfect escape from the hustle and bustle of daily life. The location is serene and tranquil, providing a much-needed break. The rooms are beautifully appointed and extremely comfortable, making it easy to relax. The staff were friendly and attentive, ensuring a pleasant stay.

The food selection is decent, but the taste could definitely be improved. The bakery items could be fresher as well. Additionally, the parking situation is terrible, and the Wi-Fi coverage is quite poor. Overall, there’s potential for a better experience if these issues were addressed.

Everyone was so friendly and helpful. The spa was beautiful. Housekeeping was amazing.

Lovely stay with great helpful staff. There is no longer a shuttle to the beach property but a pleasant easy walk

Hotel is decent, we were miss informed about both the pools being saltwater (was told main pool was freshwater, and second pool was saltwater). Manager had the audacity to laugh at my face when I mentioned how both could be saltwater.No lift for the 2nd floor on one side of the property.Other staff were very polite and accommodating, but the point of both pools being salt water ruined the entire experience for us. Would not come back here as overall it was not worth my time and money.Food in breakfast also smelled funny, and was often left cold towards the end of the timing.Plus points like great view and proximity to the beach, along with a nice sports room.

Large rooms, everything was clean, comfortable beds, good breakfast and good food at the restaurant, friendly and helpful staff. Even though there aren't much space for sun beds, we manage to find beds when ever we needed them, nice and not crowded pools. Short walk (about 7 - 8 min.) to the nearest beach. Lots of restaurants and shops nearby within short walking distance, easy also to get a tuk-tuk. Peaceful place away from the Unawatuna's hustle and bustle. Nice to listen to the ocean and see the waves hit the rocks at the shore.

The hotel is bit worn, and room prices are still quite high. We had for example lots of stains in our sofa, one of the wardrobes door couldn't open properly, fridge's shelf was broken, fuse went off several times when we wanted to intensify air conditioning at the second floor bed room. The staff tried to fix the fuse problem, but it still kept going off randomly. We then just lifted the fuse switch up again by ourselves. There wasn't a sink or any shelfs at the first floors bathroom (toilet + shower), instead the sink was next to the bathroom glass wall on the bedroom's side. There aren't any hand towels, but this seems to be a sort of standard in Sri Lankan hotels. Based on previous reviews, we knew that there wasn't much windows in this type of room, and it wasn't a problem for us. There was a nice balcony at the third floor facing the hotel roof and sea, but there wasn't anything to hang e.g. your wet swim wear or towels. We had our own clothesline with us.

Excellent staff, very helpful. Good value

Shower was often too cold.

Spacious rooms, really clean and lovely. Plenty of space for baby to crawl around.The staff were absolutely amazing. So so friendly and welcoming to us all.Helpful at the front desk and supportive when our son was ill. Beautiful salt water pool. Brilliant breakfast.

Jacuzzi in room didn’t work but we didn’t mind.

Entrance , Parking, Beach area, very poor planningthis place is very congested. no space at all. feeling very tight

Rooms were spacious. Food was great. Friendly staff

Road is narrow & traffic is high

The Location was excellent

Staff was not professional and did not come to address certain issues with our room despite constantly reminding them. They also did not accept certain requests by us which other hotels usually do.

Excellent hospitality, amazing food, perfect vibe. There are 2 pools in the resort which are very clean. This was the first time I experienced a sea water pool and I absolutely loved it. We got room no. 102 and what a beautiful view it had. The balcony opened to a beautiful view of the pool followed by the sea. Also, you can walk by to a small beachy setup which the resort has made which is lovely. We absolutely loved our stay in Thaproban and would surely return back on our next trip to Srilanka.

Please stay. Rooms clean. Staff very friendly. The hotel is dog friendly. That's is most important thing. Food ok.

friendly helpful staffclean swimming poollarge roomsbreakfast was excellent

exercise bike in need of many repairs, its almost unusablemasseuse massaged feet unprotected then massaged headsmall pool was closed 4 days for cleaningcheckin time was about 15 minutesSecurity box was not bolted to the wardrobe and could be easily carried away

Breakfast was really good, great selection of Sri Lankan and Western options. The location is good, short walk to the beach and several good restaurants.

The hotel could do with some maintenance especially to the outdoor areas, pool surrounds. Although there are loads of staff working at the hotel they are not paying attention to things like providing pool towels are asking guests if they would like to order a drink, etc.

The location and facilities are lovely. But really it is the staff and the service that made this such a comfortable stay. The property struggles a little when the rains come in full force, but the welcoming nature and willingness to help of the staff makes it a comfortable and lovely stay. The rooms are generously sized and clean.