Levels Unawatuna

View , staff , food , pool

Location , tuk tuk $$$ garage more to get around

Amazing staff, really good breakfast, nice room

We had the most expensive rooms at the property- the 2 suites, but the bathrooms were not good - the toilets didn’t flush well, the level of. Cleanliness was not great, the water pressure was poor, the location had parking only for 1 vehicle and there was street parking in a very narrow and busy street which was not ideal.

The property was on top of a hill, which gave some beautiful views, especially early morning during sunrise.. it was in close proximity to many other famous restaurants and pubs, so was easy to get around.. The chef accommodated to my special requirements in the menu and food was amazing! Favorite was the Spicy Nasigoregng. Extremely friendly service, accommodated to all my needs without hesitation. Even made a special cure for my hangover.. Had an amazing experience overall. Thanks team, will definitely visit next time i come to Sri Lanka.

Cocktails were a bit too sweet, but once mentioned it was fixed

Our stay at Levels Unawatuna was truly memorable! From the moment we arrived, we were captivated by the breathtaking views of the ocean and the lush surroundings. The location is simply perfect, offering a serene escape just a short walk from Jungle Beach.The staff at the hotel were exceptional—warm, welcoming, and always ready to assist with a smile. They went above and beyond to ensure we had a comfortable and enjoyable stay. The on-site restaurant offered a great selection of delicious dishes, and dining with a view made every meal special.Our room was spacious, well-decorated, and offered a spectacular view from the balcony. Waking up to the sound of waves and the picturesque landscape was an experience I won’t forget. The pool area was another highlight, offering a relaxing spot to unwind after a day of exploring.Overall, Levels Unawatuna exceeded our expectations. It’s a perfect blend of luxury and tranquility, and we can’t wait to return! Highly recommended for anyone looking to relax and soak in the beauty .

Breakfast

Breakfast Inclusion : We booked for room inclusive of breakfast. Hotel only provides set menu breakfast as against Buffet breakfast, implying even if customer takes one additional egg which is not mentioned, it will get charged. Extra cost should not be insisted for minor changes in set breakfast option. Breakfast Quality is good. Inspite of checking out at morning hours, hotel provided take away breakfast boxes, which is a good gesture.Room sizes are very good and has all amenities incl TV, Cupboard, Hair Dryer, Locker etc. Bathroom size was huge.Swimming Pool is good, maintained with cleaniness.

Location :The hotel is located at hilly area near Jungle beach spot which is 3+ kms away from main Unatawana beach market. Actually, Jungle beach is very average spot, not at all worth a visit. Also, famous Hideout restaurant and Angel Beach resort are 3-4 kms away. No commuting facility Taxis, Cabs, Shuttle, Tuk Tuk are available with Hotel. Even taxi, cab etc contact numbers are not available with Hotel.Suggest hotel should have own cab or shuttle or can tie up with Taxi Cab or Tuk Tuk for dropping customers to main market/beach area. If needed, it can be on chargeable basis. Also, contact numbers of Taxi, Cabs, Tuk Tuk should be readily available with Hotel for providing to customers. Considering the good tariff charged and locational challenge, it is a must requirement.We had to arrange Tuk Tuk and Airport Cabs on our ownself by visiting Unawatuna market.Staff :Receptionist understand and communicates in English. However, Hotel hires lot of interns who have challenges in English communication speaking and understanding. Training should be provided by Hotel to interns who front end with customers. Though all staff is very courteous.Currency/payment modality :Hotel booking was done by us in USD currency through Booking.com. Though we were carrying both USD and SLR currencies, Hotel insisted on paying only in SLR. If hotel booking is done is USD, hotel should allow payments in USD currency. There are no currency exchange shops nearby hotel where customer can get currency exchanged.Also, lodging payment is taken in advance during CheckIn but No Cash receipt is provided for it. Hotel only provides final bill on Checkout, so no Check In. Hotel should not defer providing cash receipt as its a finance control issue.Ants Issue :Numerous ants can be viewed on Dining table and across Hotel area. Hotel needs to focus on getting Pest control treatment done asap.Roof Leakage :Due to excessive rains, the floor leaked in the room.

Decoration

Not cleaning and very old facilities

I recently stayed at the Levels Unawatuna,i must say it was fantastic.The hotel located near by the beach . Offering stunning ocean view .The room was spacious and comfortable bed .I love the large windows that let in a lot of natural light and provided a view ocean .I had a wonderful and I will return for sure .

The staff at the resort were incredibly friendly and accessible.

Location was perfect to bop between Unawatuna and Galle by tuktuk, yet tucked away on a quiet cliff. Easy walk to Jungle Beach. View was incredible and amazing food. The young staff are eager and offer great Sri Lankan hospitality! Would absolutely stay again!

I want to share my impressions of this wonderful hotel! The staff here is simply wonderful, all the employees are very attentive and friendly.The hotel is surrounded by greenery, and its windows offer an incredibly beautiful view. Of course, the age of the hotel is a little felt, but this only gives it a certain charm and does not spoil the impression at all.The pool area is cozy and comfortable, and the relaxation area on the roof is atmospheric and picturesque. Comfortable beds and delicious, hearty breakfasts complete the picture of an ideal place to relax.We were in our own car, and the hotel provided us with a place on the territory. It was very convenient. Overall, our stay in this hotel was wonderful, we will definitely come back here again!

The staff were lovely, the food was great..location close to Jungle Beach

The property is tired /dirty/run down in need of major repairs..The entrance boards are broken/rotten, pool in need of repair/pool ladder broken..If we hadn’t of pre booked 3nights we would have moved hotels…

The staff were very helpful

The hotel did not match the photos online & is need of a renovation. I heard noises during the night of a creature in the walls beside the bed.

Stay anywhere else!

PLEASE SEE THE IMAGES BEFORE BOOKING! Horrible policies of the hotel. I was here with my husband and we had opted for the vegetarian breakfast. They were very calculative about how much a person would eat and denied additional helping whereas our stay was “including breakfast”. Besides this horrible breakfast experience, the room was also extremely run down and dirty. The images put up by them are highly deceptive. The bathroom had weird stains all over as well. Please see my images and don’t be fooled!!

Very friendly staff and comfortable room

The hotel needs some serious refurbishment

Location was amazing, 2 beaches around, staff very friendly and they deserved 5 stars

The room was updated. However, the door in the shower didn't exist, the toilet roll we had to buy, it didn't exist either, sink full loaded with water, and stuck overnight

Restaurant staff is good

the service we have got from the hotel wasn’t acceptable. It even wasn’t bearable given the amount of money we have paid for it. During our stay I have reached out to the Manager multiple multiple times and asked for a refund , because the service was truly horrible - no one gave us reception contact number so we had to shout from the balcony when we had questions; the bathroom was in an appalling condition (the bathtub wasn’t working , it was dirty , the walls were not even covered with any paint as if the room was under reconstruction, the tissue box was unwelcomingly empty etc.). We have paid some enormous amount of money - to hear on our arrival that we have to pay extra for the drinking water !! The breakfast was very simple and the ingredients were very poor quality. The bed dressing had huge holes !! I asked the Manager to confirm with the director a partial refund. The Manager had 4 days to contact the director to confirm the refund for us, but eventually the Manager said “sorry the director does not answer my messages and calls”. On the check out day the Manager even didn’t come to us to give us an update on our request ! The girl who was at the reception was unable to give us any decision. I have left my WhatsApp number and asked to contact me when the Manager has confirmed a refund and is ready to send the money to our Sri Lankan bank account - no one contacted me. I am sorry to announce that I am terrified with the service.

The staff was helpful overall, but unfortunately the hotel was in a pathetic condition.

Overall the property is messed up . What you see in the pictures is what you don't get . Pathetic pool , although I must mention the owner was there and he did make the effort to get it cleaned. Still the next day the pool was in shit condition . No water in washrooms and the doors and walls needed serious repair. Breakfast was below average .

Location and the view

Air fresheners smell

StaffSwimming pool

No toiletries No slippers Electricity keeps cutting out No elevator Linens and towels could be cleaner Overpriced for what you getI reserved the suite and got "suite 2" it was literally falling apart and was so outdated, and the bathtub shell was broken..So I contacted the staff to change the room and they did as we were the only guests in the hotel at that time..We spent more than half of the second night without electricity. The staff have been very helpful and cooperative.

The staff were really friendly, couldn’t do enough for you. Especially the guys in the restaurant. Rooms are huge but need some upgrading. There was a gap under the door so bugs would always get in

It’s a very small hotel, less than 10 rooms. It is very dated and in need of a bit of an upgrade. The only window/light into the room is from doors that lead to a public walkway, so people would always be walking past. My room phone didn’t work.

Great view from the room and restaurant. Was located between Galle and Unawatuna. Staff were very helpful

You need a tuk tuk to get you most places. The guy the hotel recommended was great.