Phoenix Hotel Pyeongchang

Very helpful in arranging my stay, I had to change the date and got help very fast! My booking was for 2 people, but I was travelling alone, so at the breakfast I was offered a lunch box to take out due to me only using one breakfast pass. I appreciated that very much!

The fitness center was closed "due to renovations", but there was no renovation, only a sign to say it was closed.

Friendly staff but English quite basic. Ski School White Tree was excellent with English speaking staff which was very helpful and friendly.

It is quite new, clean, the restaurant on the 3rd floor has a good selection of food, the aprés ski experience in the lobby lounge was exceptional because of the amazing brass band.

The quality of food at the buffet was good, but could be better, particularly for fresh fruit and the waffles and pancakes could have been better. It would also have been nice to have a covered path to the ski school and ski rental buildings.

Great location overlooking the slopes with very easy access to them - super efficient. Room was clean and spacious, fabulous views. Cleaning staff was very sweet lady. Good bath tub for after skiing ! Breakfast good & food downstairs also simple but very well prepared.

Bed was a double - felt small and could do with more bedding like extra blankets.

Rooms were spacious and ID was modernBuffet hours were long 0730-1300Snow village was a blastThere are small eateries just opposite of the resort

Carpet in the room didn’t seem very clean.Queue for breakfast was very long, especially on weekends up to Tuesday

convenience to ski.

needs more elevators - long wait for elevator.

The location was very convenient for skiers, and the view is spectacular overlooking the ski trails and the mountains.

We booked the Party suite, but the description on their booking.com site was inaccurate about the bathtub so the hotel was kind enough to upgrade us to the Presidential suite. Some disappointment in the presidential suite was the loose faucet in kitchen, bathroom door handle loose and couldn’t securely close. Water in the shower room runs into the bathroom toilet floor. Inaccurate buttons in room phone and wrong room number on the phone. The daily little things like the Q-tips, the coffee capsule, and water were not filled and have to call in to request. Also, no room service for food or drink.

The views from the room were beautiful, the rooms were spacious, the beds were very comfortable, and the breakfast was one of the best I've had in Korea! The location is the best and there's a great variety of things to do and places to eat.

Spacious room, good food, all things nearby, helpful staff. Have coin laundry in the next building.

We had very big room with large living room and small kitchenette. I wish they have microwave and a bit of cutleries. We bought some food from convenience store, but there was no opportunity to use it. Though there is a microwave in the common space.

We very much enjoyed our stay at the Phoenix Hotel. The rooms were very big and could accommodate all of our stuff. The ease of walking to the get to the ski slopes was incredible! I love the premium day pass, which included equipment rental, all day lift tickets, the sled park AND lunch! So convenient! They also have a good selection of slopes for various ski levels. The staff were friendly and always helpful. There are 2 convenience stores on property, which was handy for snacks. We really enjoyed the activities at the Central plaza each evening- karaoke, billiards, bowling.

One of our rooms had a dirty coffee cup and the convenience items (ex toothbrush) had not been replenished. Both rooms only had 1 bath towel (despite being 2 twin rooms). But, I must say that when I brought this to the attention of staff, they were quick to fix it and very apologetic.

Great location right next to the ski park

We got downgraded!! the room from family room to 2 twin rooms on the first night. It was really annoying that we had to move all our stuff to a new room while we were supposed to be resting and enjoying the snow with our family after our snow boarding lesson. Front staffs weren’t really helpful. I had to go up and down 3 time because the cards didnt work when i was moving our stuff alone. The hotel is not cheap. I wish they would improve their customer services.

The hotel faces the ski slopes and the room is spacious and comfy.

Exceptionally clean. Reception staff understand English language. Have their own medical doctor on site. Free shuttle bus to hotel & back to station.

The eating facilities were limited & not all were open. None of the convenience stores were open. Had to walk quite a distance off site to get food & supplies. Should’ve been water in the ‘In the Soop’ room but none was supplied.

room is really comfy and with great viewfriendly designed for children

not clearly informed all the facilities and location of the resort

just because of the snow park…but u cant enjoy anything if u dont pay, prefer Alpensia

overbooked…provide a wrong room type that couldnt accommodate 2 adults and 2 kids on the first night which made me feel really badly

great location and for our ski trip. room has excellent view and spacious for all our fat gears. beautiful hotel with great and comforting feel.

The room was cold near the windows which does not block out the wind or the cold temperature. heater works well however then you are dealing with part of the room too hot and dry. Housekeeping - the tables left dirty and sticky on a daily basis, even from when we first checked-in. kids blanket on bunk beds were never made on a daily basis for the entire stay.

The hotel is near the ski lifts and has a ski valet

The walls are quite thin, you can here people in the hallway or people from the floor above you. Not much food options.

near to the Ski lift

When we checked in, the room door was wide opened. We did a check and found one of the glass was missing and no towel. Feedback to the front desk. The lady at the front desk who was serving was very apologetic but her manager seems not to be bothered about it. Bad service for her Manager. Pillow was very flat but bed not too bad. Hairdryer also spoilt the next day. Overall acceptable but cannot compare to those international chain.

Rooms are nice and clean. The hotel itself is excellent but....

The service absolutely sucks. Hotel is catered for locals and not tourists. I had so many queries sent to the hotel via booking.com and many were not answered, or they just provide a basic response. We had high hopes and were so looking forward to the whole experience there but we left greatly disappointed. There are not many eating places nearby beyond the hotel but the dinner is fully.booked, and we are left with no place to go for dinner.

We did not opt for breakfast as it feels overpriced.

The reception staff wanted to be helpful but they had limited command of English.The children were very disappointed as the resort's ski facilities were fully booked and again, the people manning the resort's ski facilities cannot speak English.Separately - you can opt to hire ski instructors outside of resort which is much cheaper.