The Westin Yilan Resort

Tucked away in a quiet and seemingly rural part of Yilan. Outdoor onsen was amazing. They also have a decent in-room bath that you can run yourself. Breakfast buffet was comprehensive and mostly delicious. Staff were friendly and warm. They even serve up free hotel supper at night, which is perfect after a soak in the outdoor onsen!

Nothing to complain about except that the bidet did not always seem to work.

Excellent breakfast, rooms were spacious and bed was excellent. Loved the small hot spring tub in the room!

It was quite far off from central Yilan.

The resort's family-friendly amenities were a highlight, particularly the small but charming parent-child playroom, which quickly became my children’s favorite spot. Despite its modest size, the playroom was well-equipped, clean, and thoughtfully designed, ensuring the kids had a fantastic time. The swimming pool, though not large, stood out for its remarkably clean water quality. I was particularly impressed by the waterfall feature, which was beautifully maintained without any trace of green algae—a rare achievement that reflects the high standards of upkeep at this property.The resort’s verdant surroundings create a tranquil atmosphere, perfect for relaxation. The staff’s professionalism and courteous service also left a lasting impression, making us feel genuinely welcome throughout our stay.

While our experience was overwhelmingly positive, I did find the children’s facilities somewhat limited. Aside from the playroom, swimming pool, and a DIY craft area, there were fewer options for family activities compared to similar resorts. For instance, the availability of electric cars and bicycles for kids was not sufficient, which could be expanded to enhance the variety of recreational options.

Rooms were clean and spacious. Hotel facilities were excellent except the swimming pool which was kind of small. All the staffs were well trained and very friendly.

There were some mosquitoes after dark.

The hotel is stunning. I was particularly impressed by the space and comfort of my room, with private onsen on the patio.Staff is very kind and helpful.Japanese restaurant was delicious and reasonably priced for the price. The spa is fantastic too.There isn't much to do on foot around, but people come there mostly to enjoy the facilities of the great resort. Free bikes to rent and at least 3 konbini on walking distance

Comfortable

Quality of food in the restaurants, housekeepjng was not good, no frequent shuttle bus service, too noisy at night because of the nature

The location of the hotel is close to the cemetery. No wonder there are so many funeral home. They do have 711 and family mart. So I guess that’s ok?

Bed bugs Poor service Definitely does NOT live up to the name Westin. Not even close

It's very well built, good for families but also well designed for a couples getaway. We stayed the weekend in the Garden room that has the outdoor bath with natural hot spring water which was nice. The room has excellent sound proofing and AC. The bathroom was very large and I liked the side shower accessible to the outside bath area. The buffet restaurant and bar was good too!

The staff speaks little English which of course it's not too bad, but the biggest problem was the CONSTANT phone calls before and during my stay. Why do they need to call me so many times??? Very annoying and never seen that happen before in any other hotel.

I love that this resort is very family-friendly. The room is good, the bed especially. This place is good for relaxing and recharging after all the stresses from the city life.

The breakfast spread can be improved. It is not bad, but it can be better.

really comfortable family friendly resort. the outdoor public hotspring is wonderful! my daughter loved it.

the private outdoor bath attracts a lot of bugs so you’re better off going to the public one. the staff are absolutely lovely, esp the kitchen!

lives up to its 5* reputation. the service was fantastic. they went out of the way to get some coloured pens for my kids who were given some colour it books upon arrival. I was glad as that kept the kids occupied!

there could be more kids activities planned for the kids club.

Clean, comfortable and bed lives up to its name

location…right next to a cemetery

Love everything abt the hotel. The private hot spring was wonderful. Wish we had more time to spend in hotel. Their welcome soy drinks taste so good too!

Surrounding the hotel is a quiet area, nothing much to see.

very nice room with great lay out. like the shower area and high ceiling.restaurant food very nice with good quality.

comfy bad ❤️hot spring

cemetery

Room was well furnished with good amenities.Nice personal hot spring baths in the room although the water seemed quite dirty at times.Exclusive resort feel due to low number of rooms with sufficient privacy between rooms.Beds were comfortable with lots of pillows.Rooms were well cleaned every day.Convenient parking available outside and at the basement parking.Eddie the guest concierge spoke good English and gave us a good overview of the facilities upon check-in and helped us with restaurant bookings as well.Daily children's activities were available to keep the little one occupied for awhile.

Location of the hotel - in the middle of nowhere with no restaurants or convenience stores nearby.Shower water pressure in the room was a joke.Toys in the kids' playroom were damaged, missing and neglected. Only two restaurants available with limited dining options. We ended up ordering UberEats for lunch since nothing was available and there were no restaurants around the area unless you took a drive out to town.Poor service at both restaurants. We had to wait 10 minutes to pay the bill at the Japanese restaurant, and at the Western restaurant, there seemed to be a lack of hygiene practiced by the waiters in serving food and cleaning up tables.Food quality poor at both restaurants - Western buffet had limited choice of food (all mostly served warm and not hot), and the Japanese was expensive and disappointing. The breakfast spread was also by far the worst I've ever experienced at a Westin chain worldwide! Seriously needs an upgrade!There's only an outdoor swimming pool available which limits activities on a rainy weekend.Check-out was a mess - not sure why but my wife's credit card was charged twice and it took awhile to sort out the payment charges; especially since I had already paid for the room with my credit card earlier but this was not detected by the concierge.

The breakfast was fine. My room was facing an alley behind the resort. For some reason the neighbour there was singing or performing all day and night with loud music. Fortunately the last 2 days of my trip they did not do it anymore.

The Japanese restaurant Mai should be better in term of service and presentation of foods.

Hot spring

For a Westin, the breakfast is not really up to the game comparing to some boutique hotels in JiaoXi.

Good design, beautiful