Hotel Valletta

* Large area of Spa facility and outdoor hot spring* complimentary high tea until 16:00 *Updated and spacious room

* Unfortunately the ladies at check-in desk could be more hospitable, rather than rude and unpleasant. * The breakfast area is under staffed.

Staff was helpful & friendly always. Loved the spaciousness & in-room spring bath.

Spring pools needed a bit of maintenance.

The highlight for us were the hotspring tub in our room plus the balcony (though we only had partial view of the mountains because nearby apartments blocked the view). The bed was quite firm and pillows comfy. The staff were great, particularly the restaurant staff, who were kind and patient even during crazy peak breakfast hours. We also received free "afternoon tea" as hotel guests-- it was basically another buffet with both sweet and savory treats in the afternoon (NOT British high tea) so for us it was essentially free lunch at 2pm but the tea machine was broken, so there were only 3 kinds of herbal tea bags to choose from. Both the breakfast and afternoon tea had a variety of food to choose from, both continental and Taiwanese; vegan/vegetarian options available. We arrived passed 4:30pm on the day of check-in so they kindly moved our free afternoon tea to the day of check out. The entire hotel was filled with lots of families and offered amenities like the spa, game room, a few arcade games, etc. Location is next to restaurants, massage parlors, parks, and the long-distance bus station, with regular rides to Taipei and Taoyuan (airport); ~10ish min walk to train station.

The coffee at the restaurant for breakfast and afternoon tea was quite disappointing (but the bags in the rooms were amazing). Also, there wasn't a table for working in the room, so this may not be the best hotel for remote work.

The location was good, spacious bedroom. A deep onsen. Close to the shops. Relaxed atmosphere & good choice for breakfast, which also got changed up.

Swimming pool could be deeper, a bit shallow

The amenities were plentiful, and staff was friendly. The bath with the onsen water was great too. The gym and pool areas were big.

Breakfast felt a little lacklustre/was underwhelming compared to how "luxurious" everything else had been. Although it is good enough and was a buffet spread which had the basics.

Excellent pool facilities. Nice breakfast was great variety. Room was comfortable and well equipped. They tried to recreate Malta in the public areas but having been there - I’d give them a 7/10.

The restaurant was extremely dense - they put tables so close together. Staff at check in paid no attention to me - gave me a terrible first impression. Poor value for money overall. Looks like they mostly serve local guests as opposed to international guests. Location walkable to a few places.

Breakfast spread was not bad although more international/western food would be great. Great service, very awesome kids playroom. Rooms are clean and modern and there’s private onsen in the room.Near to the Main Street with shops and restaurants.

Very strict on check in timing. We wanted to check in 30 mins before the official check in time but they did not allow. Seems like a popular hotel amongst large tour groups, which crowds up the hotel restaurant during breakfast time.

Clean, good space and play room is good for infant and young children.

The staff need to make guests feel welcome, especially the reception.Hot spring pool tempura is law.

Location is good at all. Easy to reach night market for Leisure. Have set breakfast instead of Buffet with limited choice.

Loved to enjoy the hot spring pool with more guest, not only three of us.

We got a very beautiful room with hot spring and bathtub for good price considering all other hotels in this town are pretty expensive. The location is good, you can walk from the train station if you don't have too much luggage. A very good breakfast was included.

Check out should be a bit later

The staff were very accommodating and the room was clean and comfortable.

Was happy with service, room and restaurant for the price paid.

The welcome afternoon tea was very good.The staff are very friendly. We had a bit of medical condition in the evening and the staff offered to drive us to the nearest hospital and picked us up when we're done.

The hotspring within the hotel was a little rundown.

The hotel excudes a luxurious feel the moment you enter with marble on the floors and walls this is also the case with the rooms where the bathrooms are also marbled. Check in was efficient and we also enjoyed the breakfast which had a wide spread with a range of local options.The location is also convenient with many well known places nearby.The hotspring in the rooms were large enough for 2 people and the ventilation in the bath was great despite there being very little separation between the bath and the room. Everything was clean and comfortable.

Swim caps are a must to enter the hotel's shared hotspring spa which you can purchase from the hotel but this is only available in 2 sizes (1 for kids, 1 for adults). The adult swim cap turned out to be too small for my head. I did not recall swim caps being mentioned as a requirement anywhere in the booking or I might have missed it, so perhaps the hotel should disclose this so that people are prepared.

- all the staffs are professional, friendly and helpful - big hot spring tub in the room- free popcorn voucher and tea time voucher

- washing machine and dryer are slightly expensive - breakfast could be more interesting

Great upkeep and staff service. Very nicely done up. In room spring bath is convenient and easy to use.

Very hard bed and thin duvet.

The staff are pleasant and helpful. Spacious room and comfortable bed. Enjoyed the indoor and outdoor hot spring pools.

Hotel recently opened but more classic styleGrand lobby, great location in a quite and upscale neighbourhood, short walk to the township centerRoms are comfortable and have a balcony as well as a private hot spring, even for the shower

Public spa available but it didn't look so inviting, we opted to just use the private hot spring tub in the roomSwim cap required for the public spaFood for breakfast is rather average

Super clean, comfortable, and modern! Stayed in the Superior Family room with a decently sized living room and in-room spa bath! Facilities are also very useful with indoor and outdoor swimming pool jacuzzis, as well as a huge children’s playroom and a gym!Located within walking distance of streets with a wide variety of food!

Breakfast can be better and staff (especially the swimming pool and children’s playroom receptionists) can be friendlier! :)

the location is close to the bus stand. The rooms and clean and amenities are good. tThe breakfast was good with lots of options.