3 Star Hotel

City Bay Palace Hotel

156 Đường L Th Nh T Ng, Hon Gai Port, Hạ Long, Vietnam View Map

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City Bay Palace Hotel

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About

City Bay Palace Hotel offers top-notch services and amenities, ensuring guests experience utmost comfort.Maintain seamless communication using the complimentary Wi-Fi at hotel.Effortlessly arrange transportation to and from the airport using the hotel's airport transfer services. Discovering Hạ Long becomes even more accessible through the taxi, car hire and shuttle amenities provided at the hotel. For visitors traveling by automobile, complimentary parking is available. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes.In search of city's top entertainment, seek assistance at the hotel's ticket service and tours for reservations. At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. Craving relaxation? Make the most of your stay at the City Bay Palace Hotel with convenient amenities like 24-hour room service, room service and daily housekeeping at your disposal. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors. For visitors wishing to smoke, designated smoking zones can be found. At City Bay Palace Hotel, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service and blackout curtains for your convenience.A few accommodations within City Bay Palace Hotel offer unique design elements such as a balcony or terrace. Certain rooms boast in-room amusement features such as television and cable TV, offering guests an enjoyable stay. In select rooms within the hotel, a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar is available to cater to your requirements when desired. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and toiletries, ensuring a comfortable stay for guests. Begin your day carefree at City Bay Palace Hotel, as complimentary breakfast is offered for your convenience. Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. Create unforgettable moments with your fellow voyagers just steps away, at hotel's bar and nightclub, for a delightful evening together. At City Bay Palace Hotel, visitors have the option to receive groceries directly in their accommodation, ensuring outstanding comfort and simplicity when it comes to meals. City Bay Palace Hotel provides a superb assortment of leisure amenities for guests to enjoy. During your stay, don't forget to allocate some moments to experience the readily available shoreline. Conclude your holiday perfectly with a visit to massage and salon on your final days. Discover the fitness amenities at hotel to maintain your health and strength during your getaway.

12 Reviews

8.1Very Good
Cleanliness
8.9
Staff
8.9
Location
8.8

What Guests Say

  • “The room was great. Staff were very helpful. I really liked the plate of fruit they brought every day to my room. Nice breakfast as…”
  • “The room facilities are better than previous stays.”
Show 12 Verified Reviews

Top Amenities

  • Restaurant
  • Free Internet Access
  • Free Parking
  • Fitness Center
  • Accessible Rooms / Facilities
  • Free Breakfast
  • Airport Shuttle
  • Kitchen/Kitchenette
Show All Amenities

Room Options

Our Best Price. GUARANTEED.

Exclusively for Priceline members Details

Ocean View Room1/4

Ocean View Room

259 sqft • 2 Double

  • Air conditioning
  • Alarm clock
  • Bath or Shower
  • Carpeting
Superior Double or Twin Room with City View1/1

Superior Double or Twin Room with City View

280 sqft • 1 Queen, 2 Single

  • Accessible bath/shower
  • Accessible by lift
  • Air conditioning
  • Balcony
VIP Suite1/4

VIP Suite

517 sqft • 1 King

  • Air conditioning
  • Bath or Shower
  • City view
  • Closet
Deluxe Triple1/4

Deluxe Triple

313 sqft • 1 Double, 1 Single

  • Accessible bath/shower
  • Accessible vanities
  • Air conditioning
  • Alarm clock
Deluxe Twin Or Double1/4

Deluxe Twin Or Double

280 sqft • 2 Single

  • Accessible bath/shower
  • Accessible vanities
  • Air conditioning
  • Alarm clock
Deluxe Triple Room with City View1/4

Deluxe Triple Room with City View

313 sqft • 1 Queen, 1 Single

  • Accessible bath/shower
  • Accessible by lift
  • Air conditioning
  • Balcony

Room Details and Photos

Room Amenities

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    What Guests Loved

    8.1
    Very Good

    Based on 12 reviews

    Location

    8.8

    Cleanliness

    8.9

    Staff

    8.9

    Overall Quality

    8.7

    Pros +

    • The room was great. Staff were very helpful. I really liked the plate of fruit they brought every day to my room. Nice breakfast as well. Street market right behind the hotel in case street food is your thing, if not there are a few restaurants as well.
    • The room facilities are better than previous stays.
    • Very good

    Cons -

    • Most of the attractions were across the bridge. This was not a big issue as taxis were plentiful and cheap. Hotel staff were happy to call taxis when needed.
    • Hairs in bathroom upon arrival. Requested iron and ironing board but no service provided like any other hotel. They charged just to iron a couple of items. Poor WiFi connectivity. Lack of info about breakfast. Misleading information about the room booked vs. the room assigned.
    • Thin walls, elevator could be heard during the whole night
    Business Traveler (10)Solo Traveler (9)Traveling as Couple (9)Family with Young Children (4)Family with Teens (2)Senior Traveler (6)Group Traveler (12)Total (46)
    10PedroPosted on: 7-20-2022

    The room was great. Staff were very helpful. I really liked the plate of fruit they brought every day to my room. Nice breakfast as well. Street market right behind the hotel in case street food is your thing, if not there are a few restaurants as well.

    Most of the attractions were across the bridge. This was not a big issue as taxis were plentiful and cheap. Hotel staff were happy to call taxis when needed.

    5JosePosted on: 11-9-2021

    The room facilities are better than previous stays.

    Hairs in bathroom upon arrival. Requested iron and ironing board but no service provided like any other hotel. They charged just to iron a couple of items. Poor WiFi connectivity. Lack of info about breakfast. Misleading information about the room booked vs. the room assigned.

    8JudithPosted on: 12-30-2024

    Very good

    Thin walls, elevator could be heard during the whole night

    9JosePosted on: 11-15-2021

    Ms. Giang’s attentive service. The room with a better view.

    8JosePosted on: 12-2-2020

    Staff & Location.

    Bathroom smells terrible.

    7IanPosted on: 4-10-2024

    Good

    9JoséPosted on: 2-2-2022

    Comfortable stay

    9StuartPosted on: 11-15-2021

    Superb

    8UnknownPosted on: 12-8-2020

    Very good

    Amenities & Policies

    Amenities

    Fitness & Spa

    • Fitness Center

    Food & Drinks

    • Free Breakfast
    • Kitchen/Kitchenette
    • Restaurant
    • On-site accessible restaurants/lounges

    Media & Technology

    • Free Internet Access

    Transportation

    • Free Parking
    • Airport Shuttle

    Health & Safety

    • Health Services
    • Daily disinfection
    • Hygiene certification
    • Professional cleaning services

    Accessibility

    • Handicapped Rooms/Facilities
    • Facilities for disabled guests available
    • Wheelchair accessible

    Kid Friendly

    • Family Friendly
    • Kid Friendly

    General

    • Adult Only
    • No Smoking Rooms/Facilities

    Guest policies

    Check-inAfter 2:00 PM
    Check-outBefore 12:00 PM
    InternetFree Wi-Fi is available.
    ParkingFree parking is available.
    Children & Extra BedsChildren of all ages are welcome. Children of age 12 and above can stay with extra bed, subject to additional charges.
    PetsPets are not allowed.
    Room RatesAll rates displayed are for two guests unless otherwise noted.

    Important info

    Guests are required to contact the property to declare the purpose of the stay prior to check-in. If no declaration is made prior to arrival, the booking will be rejected upon arrival at the hotel in the event that the hotel is unable to accommodate the guest(s) under government rules. Guests can state the purpose of their stay under “Special Requests” when confirming their booking.

    Location

    City Bay Palace Hotel

    156 Đường L Th Nh T Ng, Hon Gai Port, Hạ Long

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