Hotel Soleil Ha Long, Trademark Collection by Wyndham

The rooms were comfy and huge as expected from a Wyndham hotel. The manager (the small lady who can speak English) at the Sol Restaurant is the kindest lady we have met throughout our whole trip. She has made us feel so welcome and taken care off whenever we are eating. She even chatted to us about plans for the trip and when she learned we were going to Sapa, she handed us off with tubs of pastries for the bus. Give this woman a raise.

We were upgraded to a bay view room but almost wish that we weren't. Every single night the club at the front of the hotel is SO loud it feels like they're right beside you. The spa in the hotel was also subpar. They are late to open, slow to move, and it did not feel like a luxe experience. You can get a better spa experience in Sapa than here.

The bed and room are super large.

Too close to hotel beside it.So although the window is big we seldom open the curtain.

The hotel was beautiful with a lovely view of the bay

The spa was closed and there is a beach club directly facing the hotel that blasts music late into the night

The staff, the room.

The ceiling for the pool leaked, and the walls were not sound proof

The room was nice

Everything was closed—the spa, the rooftop bar. We went to the restaurant the first night, and it took over 30 minutes just to get our drinks. They were out of nearly everything, then another 30 minutes passed before anyone came to take our order. It took about 45 minutes to get our food, and when it finally came, it tasted so bad we took one bite, paid the bill, and left to find food elsewhere.We wanted to book spa treatments, but the spa was closed. The staff mentioned the rooftop bar, so we went to check it out and relax with a drink—but that was closed too.Overall, it was completely overpriced and didn’t come close to what you’d expect from a 4- or 5-star hotel.

free upgrade, comfortable beds, and excellent choice of breakfast

The upgraded room was AMAZING! It was a very beautiful and spacious room that provided a great view. This was perhaps one of the very best rooms I have every stayed in!

The hotel food was very disappointing compared to the luxury of the rooms. I ordered a steak that came out long before my wife's food (she had to wait) and was so overcooked that it was basically like chewing on rubber. The steak was way overpriced for being a small and poorly cooked as it was.

My stay was good. I received an upgrade, so the room was quite spacious. I especially enjoyed the view of One Theme Park from my balcony. The bathroom and toilet were also impressively large. Unfortunately, I arrived very late due to a flight delay, so I didn’t get the chance to enjoy the hotel facilities or experience the breakfast, as I had to check out the next morning. However, the staff were helpful and friendly throughout my short stay.

The rooms were royal with an amazing view, the food was just delicious and the service incredible. I highly recommend it. The design of the hotel is stunning, only 3min taxi from the Halong bay cruise departure

It is located near the international port which is convenient for cruise goer. The hotel looks good but needs to be cleaned more completely. The breakfast restaurant was spacious and splendid. The staff was responsive.

The staff particularly Rosie she was amazing. She answered all my silly questions and sorted my boat trip and taxis even after I left the property!! Rosie also messaged me to make sure I got on the boat. The breakfast was also amazing. Even though it was low season they didn’t reduce choice.

I was lucky enough to get an upgrade and on the 17th floor. But I could still hear the noise from outside, loud music, building work and traffic. It is also opposite a theme park called Sun world, if you are going to sun world then this is the perfect location. The only downside to the room was no furniture on the balcony.

We enjoyed our stay. Good location close to ferry station for Ha Long Bay boat trips. The best breakfast buffet we've had in Vietnam, simply amazing and worth the price!

We had an amazing experience at hotel soleil halong! We checked in on the eve of my partner’s birthday and I had requested to make it special for him. They organized a well-planned birthday-themed dinner that exceeded my expectations. The decorations (both in room and at the dining area) were perfect, and the bouquet they provided upon request was exceptional. The food was absolutely delicious, and the staff was friendly, efficient, and attentive throughout our stay.The hotel is budget-friendly but doesn’t compromise on quality. The rooms were clean, spacious, and offered a stunning view, making the stay even more enjoyable. I highly recommend this hotel for anyone looking for a memorable and value-for-money experience!

Staff were brilliant Very helpful and especially the female supervisor or manager on receiptionSpa was excellent

Pool in shade but not issue

The staff was very friendly, the shower had lots of hot water, and the gym was great!

Friendly & helpful staff. Huge room with all facilities.Good range of good quality food for breakfast .Love the stay. Thank you

We had an exceptional stay at Soleil last December. The room is perfect for family. It was spacious, clean and the bathroom was the biggest i ever seen in a hotel. Staff were helpful and attentive!

The only thing i noticed is the lack of lotion in the amenities, not a big deal but i was not expecting for it to be missing in the room.

Lovely rooms Clean comfortable Good location

A nice hotel in Viet Nam. My family and I just stayed 1 night there. Hotel did their jobs so well. We’re welcomed and helped. We are family with 2 adults and 2 kids, staying in a suite room with 2 rooms connected, the room was private enough for parents but still could watch our children.

Clean and modern hotel with very good location. The port for the boat tours is 15min walking away. Also a street with a lot of good restaurants is in front of it. The hotel itself and the rooms are clean and it has a big restaurant area.

For the spa services we needed a translator since the 3 employees did not speak any english. Also the cooks and some staff at the restaurant had struggles with English.