Sun halong hotel

Love is awesome. The hotel room is lovely, quiet, relaxing.

Our room was spacious, beautiful and comfortable. The staff was helpful and friendly. We had a relaxing stay there.

I enjoyed taking a boat tour to the islands. The islands are really worth seeing.

My visit was in winter - empty buildings and not many people nearby the hotel.

Very spacious and clean room, with everything you need. Comfortable bed and interior. Good price.

The service is abyssal though. The staff doesn't speak any English and seems totally disinterested. Everybody is just laying around or sleeping. The young woman at the reception was the only one actually trying to help.We asked for breakfast in the morning and got 2 slices of stale toast with 1 egg and some jam per person. Worst breakfast we had in all of southeast Asia.

The facilities and the location is 10/10. The hotel staffs are very helpful and friendly.

Nothing as such. Everything was nearly perfect

quite location but easy to approach by car. good for value.

need some anchor in toilet to hang things

The room was good and clean. There's enough storage room for all things you need. The hotel provides water bottles daily and there a kettle as well.The staff at the reception was very helpful and helped us organize a boat tour, but not all went as expected.

Even though the staff helped us booking the tour, they didn't order the taxi in the morning, es they said they would. So we arrived at the harbor late - which turned out to be no problem at all because the tour started much later than they told us.Also the taxi didn't look like an official taxi. He didn't even have a taximetet so he charged us a fixed price of 50k, which was quite a lot compared to other taxis.Also, the staff was not speaking english very good.

rooms were immaculate and very good value for money. The guy behind the desk was super helpful in trying to get me fast food delivered.

WiFi did not work in room at all.

The reception staff (especially a young guy with good English who worked in the night) was friendly and very helpful. He helped me with my boat transfer the next day.

The hotel is located in a seemingly abandoned area- it was very weird. Felt like a ghost town. Also in the hotel I think I was the only guest. It’s a pity, because the place could be very nice, but the location is just so weird. Too far away from any life and the city center. They don’t accept credit card.

The staffs are kind and take care of our hassle requests.Actually little bit far from the port of Halong bay,but we could see Cau bai chay bridge on the way to the hotel, it was illustrated so beautiful.

The service of the hotel was really good. It was above expectations and the room was very spacious and comfortable. The receptionist helped us book a tour and I would definitely come back again.

You will not have a place to stay if you book here

We arrived at the property and were informed by the staff that they don’t have rooms for us due to overbooking. They didn’t offer to relocate us despite the fact that it was the hotel’s mistake. Do not book this property if you don’t want to lose time and arrived in a place with now where to stay!

Overall good

No showerNeeds maintenance

Disappointing

ha long in low season is an eerie place to be...

very quiet and well situated

Staff hospitality is commendable.

Cannot order food on demand.

Very helpful staff and excellent service.Very clean.

Very good

Good!

Good