Hilton Quang Hanh Onsen Resort

We loved every second of our stay. The Ni room is incredibly comfortable and clean. The staff is very attentive and kind. The public baths are great (especially in the evening, they're very quiet). All-in-all we've had a top notch experience!

The buffet wasn't great. A bit too expensive for what you get, but the other food options for a la carte make up for it.

Staff are very friendly and helpful, they went out of their way to accommodate our request. There were welcoming drink and fruit, very nice and pleasant. The amenities in the bathroom were all from well-known brand and we loved the private onsen and sauna. Food was nice and and quite diverse. Wifi was pretty strong. Soft bed and comfy blanket. The overall atmosphere were calming and pleasant. We enjoyed our stay.

We were bitten by mosquito. Also the soundproof is so-so, we could hear people dragging luggage outside and trucks driving past behind the fence.

Everything. The rooms are very comfortable, room service is a plus and the food is great. The staff was very friendly and super helpful. The public Onsen is a short way from your room and is absolutely amazing. A real treat

Really nothing to complain about

We enjoyed our stay here very much. With access to public and private Onsen, it was very relaxing. The staff is also very helpful. We will definitely come back.

The Stay was amazing. the onsens and the sauna were incredible

The food for the price was underwhelming . the location also is a bit inconvenient

Mochi on arrival was good. Good rooms and breakfast. It's better done as a daycation than overnight stay. Once done with the onsens which takes maximum one hour there's nothing much to do. Rooms were really nicely done in Japanese style, nice onsens in the middle of mountains under open sky. No need to book room with private onsen as you'll hardly end up using it given the public onsens size and variety.

Checkin was a bit frustrating as the lady at checkin counter didn't know English. We were asked to wait in the nap room while room was being readied, people there were snoring and talking loudly on phones. We were absolutely quiet trying to respect the purpose of the room. However, hardly anyone gave a damn.Dinner buffet is overpriced, we went for a al carte.Seating in restaurants is very uncomfortable. You only get hard wooden chairs that you find at fast food restaurants. My husband forgot his smartwatch in the room while checking out but we didn't manage to get it back.

The buffet dinner and breakfast was excellent. They gave us some fresh fruit and dessert in our room with loose green tea which was excellent and added a special touch. The person showed us how to use the sauna and the onsen. The room was really cute and cosy.

The clientele at the public onsen were very loud. I kept on telling them to be quiet. It ruined the experience. The staff should enforce that you have to be quiet.

The room features an in-built sauna and an outdoor heated onsen, offering a fantastic view. The breakfast provided is delightful. My package comes with a daily complimentary 30-minute foot massage, which is a superb addition. Despite traveling alone and staying in a double room, I received two breakfasts each morning. I prefer a buffet breakfast, but unfortunately, this option is not available during the low season.

The staff did not provide a thorough orientation upon check-in, which led to an unexpected charge for a cookie jar that I was informed was complimentary with the tea. I took a bite, found it unsatisfactory, and was unaware that it was not included as a freebie until checkout.On my first day, I received a menu to pre-order breakfast for the next day, but the check-in staff failed to instruct me to use the QR Code on the table for ordering, a significant oversight considering my mother's age of 75. Consequently, I missed breakfast the following day until I made a call to arrange it. While the breakfast was satisfactory, the options were limited for a resort; only European, Japanese, and Vietnamese cuisines were available, with just two choices each.The lack of a single-room option for solo travelers is a bummer.

The villa is clean and we were surprised with the pastries and fruits in the villa upon our checkin.

Very spacious, beautiful Japanese-styled house in a Japanese-styled villa complex. Nicely decorated and equipped with plenty of amenities. Private onsen and saunas are fully functional and easy to use. Staff offered to drive me from the house to the public onsen however I enjoyed walking the 100-200m and enjoying the promenade and views.

It was a bit difficult navigating the public onsen so I spent a lot of time trying to figure things out. But the staff was still very helpful and tried their best to help. Still enjoyed it in the end! I would recommend new guests to ask the reception more questions before visiting the public onsen.

The rooms are nice and large and have a private sauna and Japanese furniture. The location looks nice.

Be prepared. The other guests are VERY noisy and the fact that their children shout on the way to breakfast does not bother anyone. The hotel provides wooden slippers - good luck sleeping when they pass your room. Dinner is a buffet which CLOSES at 19.30 so we did not try. A la carte is a horror. They brought my partner THREE courses before they brought my - cold - miso soup and what had to pass as main course. The other day I ordered a bottle of white wine and they brought red wine. I told them. “No no, it is white wine”. Then she called a colleague who confirmed it was white wine. (I am 65 years old and I have seen a bottle of red and white wine and believe me, it was stark red). You cannot deal with these people. Breakfast is a noisy rout with retching people and running children. We left two days early despite having paid in advance. And yes, of course we complained there was no reaction from the Management.

Yoko Onsen was a fantastic experience, not the kind of hotel you would get just anywhere. The rooms were exactly per the photos if not better. The scenery around the hotel was amazing and the facilities were great. Would 100% recommend and stay there again.

Super facilities. Own sauna, private outdoor onson. Very clean

Comfortable vipe. Clean Japanese theme rooms. Customer services was good, timely and very friendly.

The double bed was actually 2 single beds combined.

The resort was amazing, very beautiful Japanese decour, and full of wonderfull details. Our room was a studio with our personal sauna and mini garden and stone jacuzzi. They had beautiful yukatas and woden slippers for us to wear when leaving the room. The breakfasts were interesting.

I believe the price is a little inflated for the area, although it's a Japanese type of Hotel. The public Onsens didn't seem to have true thermal water. We also asked if we could take or pay for the yukatas, but the answer was negative and a little arude. The ramen we order for dinner in the room, was not very good.

The whole staff did an excellent job. High level of service except a few minor things not worth mentioning.

Loud behaviour of families with kids and other guests who were shouting in the onsen. Foreigners who broke the rules and took their phone into the onsen.

Private OnsenStaff

How many guests broke various rules in the public Onsen area, particularly by being loud and unruly, and were not reprimanded. The atmosphere was not very relaxing.

super clean and quiet, nice and relaxing area for family gathering. staffs are amicable and pleasant

we got lucky that it wasn’t crowded during our stay (Monday) but the next day, Yoko Onsen held a conference and the place was flooded with people. Definitely avoid the weekends and big events!

Good, should have more variety

Have a gym

Impresive environment

Staff is just non profesional people. They are a group of lazy teensgers...