Boracay Uptown Hotel

Staff were friendly.My first room had no windows and I was directly above were the band plays, so it was very noisy, instead of moving me, they just said I can pay for an upgrade

Beachfront and buffet breakfast

Hallways are dark at nightSome Ceilings are dripping rainwater makes the floor wet with no sign and bucketEmployees are not greeting us upon walking in and outSuite need more rugs Elevator smells bad

Center of everything

The place is run down. Booking was difficult to begin with. Loads of molds in the bathroom

The place was just so nice. Location was perfect in front of the white sand.The live band at night is really great!

There is no lift going to 5th floor to get the breakfast or it might be faulty during our stay.

Room was ocean front, but view not good , not worth the price.

One staff member was unfriendly when I asked for change. Breakfast not good. Shared roof top balcony.

Location in station 2

So smelly Smell is very bad We booked premium suite Jacuzzi in the middle of the room not working All the way from the elevator till our room the smell is so bad ?I don’t recommend booking transfer back from them .. they charge us 950 piso and the company was southwest u can book online for only 750 piso Although there wasn’t many ppl with us, the bus didn’t wait and left us behindTowels and bed sheets were very used and old

I was very disappointed with the telephone reservation team, as i booked through booking.com application i was already charged on the 3rd of july but the hotel double charged me again on the 10th of july the day of my check in before I arrived, when i called them and explained them the issue they were very rude and did not support my claim even as i had sent them the proof that i was double charged they did not coordinate and kept on telling me to contact booking.com even though the second charge was directly done by the hotel, eventually I contacted booking.com and eventually got it sorted, but there was not even a proper apology from the hotel staff which comes to show the unprofessionalism of the staff.

Staff

In the heart of Boracay

We saw 1 (one) cockroach crawling out under our bed

Very poor

the hotel is very dirty. and it smells bad. Very old . The outdoor pool in the booking pictures is not used. Trickery. There was a mouse in my room.

Staff was attentive and friendly, specially the front desk.

The only issue is the breakfast needs work, ie. food could have been warmer, but still good since part of the room rate.

location

not same the picture in booking , very old furniture , i book premium suit but very bad , very bad smell in the room and and the isle , i change the hotel with non refunds ….

Close to the sea. That’s all...

We chose this hotel to stay with a family with two children. Guided by the location and photos presented on the sites. All the photos are a hoax! They are very strongly retouched and not true. The rooms are dirty, scattered, with a strong smell. The air conditioners are old and very noisy. The pool is dirty. This hotel is significantly overpriced. The arrival at this hotel was a disappointment, and we decided to give up the service and did not stay even for one night. The hotel management turned out to be a fraud and refused to even partially reimburse us for the service that we did not receive.Do not spoil the rest and impressions of a beautiful island, choosing this hotel. Around a lot of decent hotels, much cheaper and hundreds of times more cozy.We went to the appropriate authorities to prosecute the fraudsters.

conveniently located near dmall and close to almost everywhere else. friendly staff.

loud music, my room was not well maintained - found a cockroach and some water stains in the bathroom, and loose floor tile in the shower area (which I reported to reception but no improvement or action taken or any concession given), paid premium for room with pool access but the pool opens very late at 10am so by the time I can use it there were already lots of kids in it. the breakfast buffet was so so, nothing special. the whole property just seemed not very well kept. all in all not not a good value for money which I could have spent on other premium properties.

The location of the hotel , morality of the staff

Rest.service very bad , I had a slight problem in my room i found a ?

great locationgood musicgreat pool

Passable

Be careful in booking with Agoda and Booking.com—— THIS ARE NON-REFUNDABLE. I BOOKED TWO ROOMS.Rooms has a funny smell of sewage. Air conditioning was leaking on the inside. I have to call front desk several times In a day to mop the leakage.Bathrooms were designed with no partitions— when taking a shower water flows all over the bathroom making everything wet. I have to ask dozens of towels just to make the floor dry. Caution with the floor tiles—- very slippery. Pillows and pillow cases provided has a smell. I requested several times from the front desk and kept bringing in the same thing over and over. We bought pillows and covered it with sheets instead. Towels were very old.Breakfast served on the 5th floor on an open space with flies swarming the food— no covers.

fantastic location on white beach with all of the bars/restaurants/shops within walking distance - but set back so you dont hear the noise

only 1 lift working over the Easter weekend - annoying

location and staff were great

everything was a bit run down, we were not told our room would not be cleaned unless we asked for it, 3 days later we had to ask for house cleaning to clean the room

Location

Noise from the music

location

no chairs on beach. pool area very average