Renaissance Suzhou Taihu Lake Hotel

Nice hotel with good service from the staff who speaks English. They made our stay very pleasant. We had a good time at the pool, and we liked the room with a nice balcony with lake view.

Staff were friendly and helpful. Rooms were nicely decorated and clean.

Staff were overworked during such a busy period. Buffet breakfast is overpriced with not a lot of variety. Dinner options are very limited, which isn’t usually a problem but the hotel’s isolated location makes it difficult to find somewhere nice nearby. At check in time (after 3pm) we were told we’d have to wait at least 2-3 hours before our booked room would be ready.

The rooms were clean and we were able to get adjoining rooms as requested (although it was a bit of a fight at check-in to get this, despite emailing them in advance twice). The bathrooms in the rooms were nice and large and the beds were very comfortable. The breakfast buffet in the mornings were also good with a nice variety of items to select to select from (both Western and Asian). Staff were generally friendly.

Facilities were nice, although the pool was out of order as it was being cleaned. The most disappointing aspect of our stay was the food available. Room service was essentially nonexistent. Items listed was not available or it was not possible to communicate with the person who answered the phone. Very few staff could speak English and then very limited. The Japanese restaurant was also out of many items but the staff would not say anything until well after your order was placed and then poor substitutions were considered. As prices were expensive; it became a disappointing experience. Not sure we would return.

The swimming pool is superb. The front desk was very helpful in getting us reduced-price tickets for some nearby attractions.

The bed was very wide, but a smidge on the short size. I am 6'5'', which is admittedly tall, but my feet would stick off the end.

Breakfast is expensive but very good. Rooms are very big and comfortable.

Pool staff are annoying telling you things you cant do that make no sence whatsoever. Apparently the kids are not allowed to wear swimming shoes, even though the tiles around the pool are boiling hot and hard to walk on and debris from the trees surrounding the pool is not swept up.

The room and view was as advertised. Everything was nice and clean + the staff was friendly and willing to provide a good service.

Unlike advertised, the hotel did not have a lounge. Perhaps it was closed due to covid-19 problems. The hotel offered complimentary use of the mini bar instead.

A great hotel for a family relax !!! Big thanks to everyone! Beautiful hotel with great staff and services ?

Everything else!

The quality of the food from room service was poor and extremely expensive.

Exceptional

Superb

Very good

Very good