Hotel Crystals Cove

The location was really good with access to all shops and mosque nearby. The breakfast was okay, and they provided the breakfast which we have asked for. The staff were so helpful and polite.We also used the hotel for dinner and that was good.

The toilet flush was not working from the evening.

Location is good but staff not cooperative and welcome drink given to us after demanding

Room cleanliness

Passable

Very noisyThe picture is misleading, the building is not alone, it is in the middle of the city in the busiest area crammedWe had a hard time sleeping

Staff behaviour is excellent, Beautiful looking well decorated hotel. Centrally located.

No view from windows.

Centrally located and very good ambience.

Limited parking

Good staff And So kindly And helpfull And nice And very cleen room And also mr jishnu the maneger of hotel is veery great ond honest manRegard khalid from oman

Every thing good

Generally very friendly front desk and the hotel was clean and comfortable

Great hotel, Friendly staff, nice food and good coffee. They really made an effort to give a Western look. Beds were very comfortable, like the shower. Nice location: only a 10 minute walk to the parking lot, where the busses to Periyar park start. A lot of shops in the street and an ATM across.

The hotel is at the main road, so there's noises from the street.

Amazing location. 5 star luxury. Best meal we have had since being in India.

Second swimming pool being open but no real issue

The Rooms were good , clean and spacious

Location of the hotel is on a very busy road

Very friendly personal, very clean rooms, comfartabel beds, good location, good coffee from portafilter machine

LocationRoomAmbiance AmenitiesFacilitiesEspecially the property manager Jishnu.

great value stay in heart of Thekkady, with friendly staff.

breakfast could be improved, including offering coffee.

Excellent hotel at the centre of city. Hospitality & behaviour of Staff are good. Food taste is excellent. Recommend to stay.

Nothing as such

Excellent spacious rooms and scrumptious food

Hot water from the bathroom was not coming properly

Good location and good value for money. Super nice staff.

Nice people and food. Nice location and clean!

The staff was cordial and very helpful. We were upgraded to executive suite. Also, since we had to leave early the next morning before breakfast would be served, they arranged packed breakfast box for us. All in all, a happy experience.

Room & Location

Food ( Dinner)

the rooms are nice and the staff are also very friendly. Food downstairs is also good for lunch/dinner, breakfast wasn’t very good however.

albeit friendly- the staff didn’t have much local knowledge (they didn’t know the name of the temple that was literally 100m away). We had to ask 3 seperate times for a taxi to be booked and was told each time someone would get back to us but only on the very last time did they do so. There was a lack of towels (no face towels). for a “4 star” hotel it was very disappointing- the service did not match the price we paid.