Sheraton Taoyuan Hotel

Since it's a branded hotel so it was clean, nice.

Same issue, since i booked the room for 3 people, that means breakfast should be for 3 people but they provide us only 2 and charge us for additional 3rd one.

Stuff, breakfast, swimming pool

I was disappointed at the first look of my hotel room. The entrance door to the room looks dirty from our side. Then I had the same feeling in the room. I expected much more from Sheraton! Plus, even though I am a Marriot platinum member, I did not get member services!!! Why?

Location was excellent-close to the airport and close to the HSR(high speed railway) station.And the gratis , free shuttle to and from the airport testifies highly of the Sheraton hotel.Breakfast became for us a Lucullus treat in itself. Chapeaux bas.

I could not figure out why I was not allowed to enter the swimming-pool area with slippers.I entered barefoot and it was kind of slippery. I did not feel quite safely.

Every thing bad. It is not a hotel but catering to backpackers.

I checked in after 10 p.m. When I entered the room, there were no toothbrushes, toothpaste, or soap. Of course, I knew that these items are now often available at the reception desk. So I went back to the reception and said, "Please give two sets of toothbrush and paste," but the young person at the reception didn't understand English. He took out his smartphone and struggled desperately with a translation app. When he called over an older staff member, they quickly brought them over but said, "You must pay." So they were not free of charge. Upon returning to my room, I noticed there was no soap either. Reluctantly, I used the body soap from the shower booth as a substitute when washing my hands after using the toilet. What a wonderful Sheraton experience!I was completely unaware that Sheraton had ceased operating as a hotel and switched to catering to backpackers instead. They might assume that only transit guests will stay here anyway; however, they should remember that this hotel is damaging both Taiwan’s and Sheraton Group's reputation worldwide.By the way, only the price remains at Sheraton's standards. If they have switched from being a hotel to running a guesthouse instead, it would be better for them to adjust their prices accordingly too.

Helpfulness and attitude of staff was great.Location close to the airport is convenient.

The neighbourhood isn’t very attractive.

Nice, clean, close airport, good breakfast.

We asked for places to visit but no one mentioned the sand dunes beach. We asked to switch breakfast for dinner due to early check out, they told us okay but got charged for dinner anyway.

room is big and comfortable

thought it is close to Taoyuan airport but have to drive more than 10 minutes to reach airport

Close to Taoyuan airport. Friendly staff. Complementary shuttle to airport.

Superb breakfast. Various choices of food items.

Clean rooms

NA

The property too older

Facility too older

Neat and clean

Too expensive for services offered

Adequate range of food options for selection.

Would prefer if the food options varied over the days.

Staff are very helpful and friendly.

the room temperature is very cold and could 't control.

the buffet was bountiful

the room was too hot

Very good

Superb

Superb

Very good