BW Suite Belitung

Staff were happy and helpful. Food was good and tasty.

Dirty, decoration was old, lights didn't work, aircon was old and noisy, bedside tables broken, dirty balcony. Whole place was just run down, dilapidated and in a poor state. Mold everywhere and paint peeling.

Almost none. Seafront view, but no beach

Communication: we wrote two times regarding airport transfer and our need to have rooms we booked to be located close to each other, there is no reply at all.Airport shuttle as listed in the facilities doesn't existWe need two card keys for each room, and we have to leave a deposit for the second keyThe ambience: very tired hotel. Although it is listed as **** (four star) in reality it is more like ***(three star minus).Towels were greyish in colour, not crisp and smelly (I think it is a mix between perfume and sweat). We complained and sincerely asked for a better towels, but we still got the same on the following day. Only on the third day we got a bit better quality towels,but on that day we saw a big government official meeting in the hotel. Maybe this (rather than our request) was the reason.We even found some beach sand on the bed.Toilet bowl is a refurbished (repainted) one.There is a balcony facing the sea in our sea view room, but no chair. Outdoor AC units are there sitting on the balcony, so the balcony has absolutely no function to enjoy the view.We can enjoy the sea view in the restaurant during breakfast.Fridge in one of the rooms was not functioning at all. We didn't care to file a complaint because from the towel complaints and previous communication we knew this hotel didn't have ears to listen.Apart from the sea view, it is difficult to say that the hotel is in a good location. You still can order grab car easily, but walking to the city centre is 1.5 km. So don't expect to easily stroll in the evening.I was misled by the name. BW is nothing to do with Best Western although there are two hotels with BW name in town. Beware of the listed facilities not all are existent. According to taxi drivers it used to be Aston. This maybe the only reason why the behaviors of the staffs (front office, restaurant, security) are acceptable. Not outstanding, but acceptable. There is no concierge desk.

Location

Dirty swimming pool and dirty bathroom towels

Staff were freindly and good location

Towels with stain and bad smell.Lobby was hot, and a/c was not working or not cooling

Pool position staff

Room not so clean and need upgrade

Beautiful scenery and strategic location.

Interior a bit tired

Location and the infinity pool

The WIFI connections :-(

good location..on the sea, some ok restaurants near by. friendly staff. restaurant food good.

the pool was not clean. only 2 lounge chairs . our premium room was disappointing. hardly any furniture. had to request a second chair. no balcony furniture. hotel is rather run down.

Staffs was really friendly. Nice breakfast and beautiful view from the room.

The bed and pillow was little bit uncomfortable

Location is very strategic, not far from city & beach, infinity pool

- Not welcome when I'm arrived- Button light in the lift off- Balcon not clean- Breakfast menu not variatif

Disappointing

Smell so bad, the cleanness so poor. Refrigerator so dirty, pool dirty as well. Basement smells bad and float everywhere.

Everything about the resort is just so thought out. Starting with location ans view. The grouns, lobby, hallway, pool and gym.

Room key was major issue. Really impacted the ability to enjoy the room

The room is clean and big, the internet connection also good. They have a nice beach view. Unfortunately, the pool is under maintenance but the hotel didn't update us before we stay,

location and underground parking

not available

Located in shopping area..

No milk or cornflakes offered for breakfast.

Excellent communication regarding airport transfers

The location and seaview

it is a sea facing property

Pleasant

breakfast very Poot

View

Breakfast