Hotel Indigo Alishan By IHG

New and convenient option given the location.

Over priced for what’s available and offered (i.e. food selection, activities, etc) as it’s relatively a small hotel. More importantly, it seems to focus catering to 2 adult guests per room. Family and friends with an extra adult person cannot share a bed and would need to upgrade to a room with a sofa bed (but the large price increase doesn’t justify the quality in my opinion).

Food is great - breakfast, dinner, not cheap comparing to other hotels in Taiwan but worth it. Wasabi croissants were so good.

Loved the location. Very clean which to me that’s very important. Loved having a walking trail so close by.

Everything was great. My only complaint would be that the food options were very limited aside from that loved the hotel and location.

The facilities are new and clean. Staff are polite and helpful (particularly Jing Ying from the breakfast restaurant). Breakfast was great. Great sunrise view from the hotel room.

Nil

Five stars hotel price with Four stars standard.

The location of the Hotel is very isolated, no restaurants within walking distance outside the hotel. The design and material infrastructure of the hotel is very basic compared to other five star hotels in Taiwan. The rooftop swimming pool is poorly managed and very basic, hardly classified as a truly five stars hotel standard.

The staff working here are very nice and make you feel welcome. On arrival they provided a welcome drink and a voucher for a free drink at the rooftop bar. All drinks in the mini bar are complimentary. The rooftop swimming pool and jacuzzi are lovely with a nice view of the mountains. You can watch the sunrise from the rooftop and the hotel provide free cocoa and mini pastries which is a nice touch. The breakfast is excellent with a lot of choice both Western and Asian cuisine. Another great benefit is that the hotel run a free return shuttle bus for guests to Alishan Forest. Easy to get to the hotel using public transport as the bus stop is right outside the hotel.

Dinner options are limited. Main restaurant is very expensive but they do have a bar menu which is cheaper and has a few nice options.

Is is a very nice 5* hotel. But its wildly overpriced.

I must express my disappointment with the hotel's location and the view from the "mountain view" room. The pictures on the website led me to believe that the hotel was situated in a serene and picturesque setting, but in reality, it is located in a rather ordinary town. This is a roadside hotel. While there are views of the mountains behind the town, they are partially obstructed by the building in front of the hotel. To capture the same view as shown in the pictures, one has to lie on the floor, which is not an ideal or comfortable position. I feel that this is a form of false advertising, as I paid a significant premium for a "mountain view" room but did not receive the unobstructed views that were promised.Additionally, the only restaurant in the hotel serves buffet-style meals at night, which may not be to everyone's taste. We personally prefer a more intimate dining experience and found the buffet setting to be somewhat chaotic and impersonal. The limited room service options, consisting of noodles and burgers, were also not very appealing.Despite these shortcomings, I must acknowledge the hotel's other positive aspects, such as the fantastic pool, excellent service, and well-appointed rooms. However, I would have reconsidered my decision to stay at this hotel had I known that I would miss the sunrise and sunset, which were the primary reasons for our visit to Alishan. I was quite sad to admit to my partner that I had messed up by choosing this hitek

It was small and quaint. Super clean facility

Price is way too expensive

New, spacious and attentive staff

Excellent hotel experience ... stayed in 2 hotels in Japan and 3 in Taiwan in this trip...all average above 800 AUD per night.... this one is probably the best...Nice poolSemi buffet at this altitude is very good

Location may not be the best for some, but then it is quiet.. should have more spots for shuttle bus to different places They should have more in-house activities when it is raining....

The pool and view were nice.

Limited hours of food services, the staff are not helpful. For example the free welcome drink was only available at certain hours and only be consumed at the bar. No pool side services at all. The staff failed to inform us of the events happening on alishan park and caused schedule delays due to traffic.

The rooftop swimming pool and bar had a nice view and heated water. The staff were helpful and recommended a great local restaurant nearby. The bath had tea instead of salt to put in the water, interesting touch.

No negatives, it was just a smaller hotel than expected

Really like the hotel very much, very spacious and clean with full amenities with welcome drink (1 for 1). Staff was very friendly and helpful. Might visit again!

Clean and new

Felt cheated by the photos online. We purposely stayed a night there, got a better room in hope to get a nice mountain view but in the end the view was so bad! Asked the staff why the disparity, they couldn’t explain and say they are unable to change the room as the day’s booking was full. In addition, the service is poor as well. Upon arrival we had to load our own luggages into the trolley ourselves and dragged it to the lobby to do our check in. Very unpleasant experience.

Service from the crew

Food - we were charged over NTD 3,000 per person but with bad food quality and limited choices

the staff

i booked in ealy Jan for 25-27 Feb trip with Premium Sofa bed which cost up to 38,000 ntd/ night including breakfast for 2 adults & 1 child at 10 years old. The room photos showed wide window with beautiful moutain view.In reality, the window view to boring neighbourhood.I wrote feedback to Indigo, asking for correction on their advertising to be integrity. I asked them to make financial compensation for me but nothing happened.I m attaching here the room offer and the reality of room 522 window view.

Excellent all around. Lovely staff. Beautiful roof deck.

View

Too far away from the Alisan attractions

Room smelled mildewy and the consumables had not been checked - some consumables had been used

Service

Price on restaurant