MS Vila Nova

Convenient location to everything in town.

Terse and impatient day shift concierge, lack of a refrigerator in the room.

The staff was very helpful and friendly. The rooms were cleaned daily

It would have been nice to have a small refrigerator in the room

The staff was knowledgeable and very helpful. Everyone was very kind. They accomodated us with extra beds, a taxi very early in the morning, they even recommended a tour guide to take us around the island and the service was great. Rooms were clean and th

I don't have anything negative to say.

Location/ friendliness

clean

Staff was great

This is our 4th stay at this hotel we chose it for the location (away from the down town area), breakfast and staff. The breakfast buffet has a large variety of fresh food serving all diet types. The Staff is always very professional and friendly and accommodating.

Only thing I can think is that they could improve the quality of their towels.

Convenience and close to the main strip.

Had to pay 5 euros a day to park. Breakfast should be included.

Breakfast, room size, balcony, mattress.

As a vegetarian was given a meal with meat after being assured no meat was in it.

Huge hotel, good good room with a balcony. Fantastic breakfast buffet I mean there where 4 or 5 stations... portuguese cheeses a must.

Up the road from the beach.Alot of Brits stay here.. loud mouth, tattooed peasants.

Great breakfast. Friendly and accommodating staff. Highly recommend this hotel for anyone who prefers to walking distance from the downtown but still away from the hustle and bustle.

Can't think of anything.

Good location close to the airport for a late flight in and early flight out . Bed was very comfortable .Service by staff was quick and very helpful . They made us feel very welcome . Arranged for an early am taxi pick up . Had fruit on our arrival and a welcome drink voucher ( we did not choose to use as we went to bed right away )

The staff was upbeat and helpful.

The hotel is out of the way and dated, but I was comfortable, which is most important.

Perfect for an overnight stay in transit from Santa Maria and awaiting for the plane home next day. Room had three individual and comfortable beds. Rather quiet, we had a good sleep. Ponta Delgada center is well within walking distance, and access from and to the airport is easy and straightforward, by TAXI.

I had initially asked them whether they organize airport transfers, and the desk replied something like "yes, we well contact you as soon as our partner will confirm the transfer times", and announced the tariff of 20 Euros/ride. Sounded very reasonable... except they never recontacted me, so I had to call them the day prior to arrival. However, on the phone I was explained that there never was such a thing as an airport shuttle, and it's fine to pick any taxi (there are plenty at the airport) - they have a fixed fare of 10 Euros/ride. Return is also by taxi - they have a console in the main lobby where you can order one by touch screen! That is fine - but I'm still intrigued who and why bothered to give me that fake information initially??

I had a wonderful stay at this hotel. The staff were very welcoming, friendly, and always ready to help, which made the experience even more enjoyable. The location is excellent—close to everything I needed and very convenient for exploring the area. The overall atmosphere was comfortable and pleasant. I would definitely recommend this hotel to anyone looking for a great place to stay!

Staff food

Washrooms need updating and carpets also need updating

Breakfast was 10 euros which was reasonable! Good selection of choices for breakfast!

The chicken wrap for dinner was burnt and we expressed that with the waiter but they did not take off the bill?

A basic hotel with a pool. We didn’t have breakfast as we left early for the airport. The location is convenient, just a short distance from the airport.

Staff needs some training.

Good location, delicious breakfast, swimming pool

Not enough staff at the reception during the pick hours. We had to wait for 15 minutes just to get our luggage from the storage room to go to the airport

Clean and comfy

Checked in a the hotel had no water for several hours