Hotel Casa Hintze Ribeiro

We loved our overall experience and would definitely return.

Everything was beyond our expectations!The service from the hotel staff exceptional!Our Double Room was really spacious and welcoming! We check in at Xmas day and a free Xmas cake was waiting for us!The breakfast adequate and tasty.The hotel bar/cafe is at a central spot of the town with low prices.The hotel parking really helps.The location couldn't be more central.We check out at 04.30 and a huge breakfast bag was waiting for us.Last but not least ... the room prices were really value for money!!!

Nothing If we have to say something....the juice at the breakfast

Great location, super rooms and very friendly staff!

Breakfast was pretty basic!

The complimentary breakfast was lovely. The staff was extremely friendly and accommodating. We loved the room and amenities. The garage was a lifesaver in a busy city with tricky parking options.

The beds were a little firm but otherwise the furnishings, amenities, and space were outstanding for a boutique hotel in Europe.

We went for a studio room with kitchenette. It was at the rear of the property, so quiet. It was spacious. We had free parking under the hotel. The staff were excellent. Breakfast was good, but the fruit juice was very watered down.

The garage and parking space is tight, but there and useable. Other than that, the fruit juice was strange.

The hotel is very nice. The rooms were spacious and very comfortable. The location of the hotel is great, really close to good restaurants and all the main sights in Ponta Delgada are walking distance. The hotel also has a bar that sells drinks at a good price, which makes for a good chill evening. The staff was super friendly, especially Sofia from the front desk who made sure we had a really good stay.

Great location, great staff, quiet.

Really great hotel as a base in the city. Amazing location for walking in town, easy to find, free parking attached, great showers. The room was comfortable and clean with good storage and really nice shower. The staff were wonderful and very accommodating. Perfect to come back to sleep if you plan on spending days outside of a hotel. Would definitely return for a stay.

Only downside to our room was the lavatory room door was glass (not clear) but didn't go all the way to the ceiling. Beautiful design but not ideal if traveling with another person (as a personal preference).

Room, spa, location.

Breakfast not so great. Not bad, but not great.

Location was perfect.Staff were helpful and pleasant.

Breakfast was in the foyer of the reception area, not in a specific dining area/room. breakfast was not very good, no fresh juices, only 2 hot options, tasteless scrambled eggs. I expected a better breakfast for a 4 star!The pool was out of order for our entire stay, due to filtering problems, and water was going green. I was the one who informed reception of this problem. So it was a shame not to enjoy this feature...Rooms were nice size, except bathroom lighting was very weak, was quite dark.

Fantastic large room/suite in a great location.Parking facilities available.We even got a takeaway breakfast on our last day as we had an early check out.

This is a lovely hotel in the centre of Ponta Delgada. The rooms and beds were very comfortable, the bar/lobby area a nice place to sit and have a coffee or mojito. The staff very friendly. There is also a pool and loungers outside, but we didn't make use of them. Breakfast was good. We couldn't work out how to drive up to the hotel initially since it is on a street that appears to be a pedestrian zone with cafe tables on it etc. In fact you can drive down from the street above and there is underground parking which we used on the last day. It is tight access though so most of the time we parked nearby on a street (which is free over the weekend until 8am Mon).

Hotel staff were all extremely helpful and friendly.Location was excellent and ideal for exploring the different areas of Ponta Delgada.Room size was fantastic and kitchen area reasonably well equipped.Room always cleaned brilliantly and regularly.

Pool area often had pigeon mess and the pool didn’t appear that clean.Breakfast was good but it might have been nice to have had a bit more variation.

The location is great, right in the heart of the city, the staff was always nice and available.

The swimming pool (one of the reasons why we picked this hotel) was not what we expected, it was a disappointment, as it was full of pigeons and pigeons’ poop inside the water and on the deck, so we didn’t even use it. The suite’s terrace was a bit sad on the first floor, no table for meals, so we didn’t use it as we expected for light meals, there was no view - we had a really tall wall (around 5m/6m high) surrounding the terrace. The suite didn’t look that clean, when we checked in, the bathroom had some weird smears/spots on the walls surrounding the toilet, when the cleaning team came in they always left the bathroom floor full of shoe marks, it also needs better lighting.The breakfast was another disappointment, very poor, very little choices, every morning the same, for a 4 star hotel with “continental” breakfast, I sure expected different varieties of fruits, bread, more regional/local options, etc.

cleanliness, size of room, beautiful deck.

central location and had its own car park under the hotel. hotel staff excellent and arranged a hire car for us.

Location and helpful staff

Noisy location

Location was perfect. Everything was close by and easy to access.

Bar right below our window with music and activities going on until 3:00 am.Water boiler broke down so we had no water to shower in the morning.

Great location, quiet rooms, friendly staff, I would definitelly come again.

Breakfast is quite poor for a 4 star hotel.

The hotel is a central location - you can walk to the main attractions in the city as well as to the harbor and you have plenty of restaurants and cafes to choose from. The rooms were big, very clean, and comfortable. . . Overall a really nice place to stay.

Everything was really nice, zero complaints from us. If you have a rental car the hotel also has a garage you can park in - if you are not used to smaller streets or tighter garages it might be intimidating at first. There is also street parking near by so really no stress.