Hotel Sandy's Tower

I liked the location, Xavier square is a good area.It has some places near by though it is far from Airport and station

The Hotel has less staff , You request anything , it takes forever , The swimming pull was dirty with broken chairs . We had some Air condition issue for which need to change room, They took forever to do that and with a small kid made us change room at night 12 . I would not suggest any one to stay here if you plan to stay with family .

Lovely comfy beds, well-equipped rooms.

Staff were friendly and willing, but generally had little English.

Service and the room were nice

The pool was unlucky dirty

Breakfast was good but there were no eggless cakes or pastries which was disappointing.

Very slow service. Staff are very unprofessional and unqualified and didn’t seem to understand English or Hindi. The girl at reception didn’t even know where the hotel gym was despite working in the hotel. The staff had no knowledge of the local area and forced us to pay the extortionate bill in the middle of our stay instead of waiting for checkout. The only great thing was the close location to Janta Maidan but we had to overpay for that. There was often no hot water and frequent power cuts.

Location

Price as its not worthy at all for 10K for a day. Although i checked in late on previous day where i asked to vacate on time despite requested for some 1-2 hours more as I had some office calls to take. So irritating as frequently called to vacate from reception even though hotel was not crowded. Even dinner also was expensive though preparation was good.

Only ended up spending 4 hours overnight at this hotel after Air India cancelled my flight

Only Location

I felt Unsafe in the hotel. They had a bunch of regular Reliance guests making noise on lower floor and were so loud that we could hear every single sound .I kept complaining to deaf ears some 6 times from 9.30-4 AM . At last at 4 AM i stormed to the reception and forced that I need to speak to the GM else i am calling the Police for nuisance.The Reliance guests making noise came outside my room to intimidate me and staff didnt take any action.Only when the GM arrived , they were told to be quiet at once. However morning 9AM they started the nuisance again and I had to report to the reception that i m happy to vacate if this doesnt stop. My parents are old and they got sick due to all this incident and took a week to recover.Absolutely Incompetent / undertrained Staff and they didnt know how to handle any situation. Also the rooms are not soundproof. I need my money back!

Nice location with good room size.

Bad smell coming in front of the room lobby. DG power back up took 25 minutes to restore power. Very slow response from Housekeeping team. Toilet size is too small and if you are not careful , you will hurt yourself. Price was too high for the room.

Warm welcome and checking in process

Ordinary foodDeparture was horrendous since no one was manning the reception and had to wait too long to settle the billEven when checking in, there were several staff members who were chatting among themselves and only one chap had to do the checking in and escorting me to teh room, etc

The behaviour of the Manager and reception team. The breakfast and ambience of the Hotel

Big Rooms

Breakfast is not included in stay Expensive compared to peers

Rooms are very comfortable. Staff are very humble and helpful

Gym was little clustered but well equipped. Rainy season probably made it bit shabby

Breakfast was charged not as per booking.com

mail extras were added ended up paying double the charges I raised complaint with booking .com but to no avail I was assured mail would be sent to the property but it was only an oral assurance nothing came out of it eventually paid double the price at checkout

Poor

water logging in bathroom water mixer not working food not up to the mark

Breakfast was excellent...the staff was good and courteous...Swimming pool was too small and not at all good

Swimming pool

The room was good. The staff were courteous. The facilities (in particular, the gym) were really good.

The maintenance was poor. The staff did not pay attention to my needs. I kept asking for diet friendly meals and kept receiving "dhaba" food. Every time I made a specific request, somebody would show up with something completely different.

Spacious room and cleanliness.

Service could have been faster, Intercom was not working properly.

Very nice and helpful staff. Excellent and wide variety of breakfast. The check in process was very smooth and the staff was always ready to help with any queries and questions. The room was good with all basic amenities.

No complaints

Rajendra from front office is very friendly and supportive. Definately he could be one of the reason for guest to visit sandy again.

The room wasn't cleaned on the next day of the check in .

It is in a lovely, posh location. Many new utility centers have come up nearby.

Service. Hotel needs to improve customer relations and towards providing quick attention to the customer’s needs. For example, the air condition in my room had some minor problem - it took a whole day for someone to attend to it. I had to keep calling the front desk. Maybe there was shortage of staff due to COVID restrictions. But from the customer’s point of view, a discomfort was left unattended.