Muong Thanh Luxury Song Lam Hotel

The hotel looks excellent and room was pretty nice and bathtub was amazing. Overall it was nice but very priceyThe breakfast was amazing with variety of local food and international ones.

The promoted restaurant on first floor was completely empty and we were not sure if we are suppose to be there. The menu was quite scarce.For the rooftop bar you need to take the stairs from 32 floor and when we arrived it was empty with lights off and staff was missing.There seemed to be cockroach remains in the warming pot for the water so we couldnt make the complimentary coffee which looked good.

Although locating at city center, the room rate is relatively reasonable. The hotel staff are friendly and helpful.

Breakfast menu should be improved wirh more choices.

Location

Rude staffsNot cleanNo way I would rated this hotel 5stars

Very bad customer services. They charged for dirty towel, cuz we cleaned the coffee from spilled on the table

The hotel is very large with no AC except in ur room. Everywhere else was very hot & all the hospitality was closed. Staff was very rude and unprofessional. This is definitely not a 5 star hotel. I would not recommend to anyone and will not come back.

A nice hotel for the price. decent sound proofing at the back of property 7th floor away from main road. I am a light sleeper and I stayed extra nights. Breakfast was also good for the price. It is not 5 star by western standards but good for SE Asia. The reviews about staff not speaking English, is rude, it is Vietnam, I never expect this. I love eating the countries food, try it, bacon and eggs or western foods are not served for breakfast. The staff are lovely and do their best to help.

Terrible

The staff was extremely unfriendly and lacked any sense of hospitality. Due to work commitments, I had booked and prepaid for a late check-out at 3:00 PM. However, at 3:04 PM, just as I was preparing to leave, the front desk—specifically Mr. Quân and Mr. Dương—called my room to inform me that I would be charged an additional 50% of the room rate for staying between 3:00 PM and 6:00 PM.I was completely taken aback by this, as no one had clearly informed me at check-in or payment that "even being one minute late would result in an additional charge."When I asked for leniency since I was only a few minutes late, they firmly refused, escalating the conversation into a tense exchange. Only when I insisted on speaking with a higher-level manager did they finally agree to make an exception.Technically, I may have been at fault for checking out a few minutes late, but this is not my first business trip or my first stay at a five-star hotel, and I have never encountered such rigid and inhospitable staff.Additionally, the hotel’s facilities were outdated, with carpets that were rarely cleaned, leading to an unpleasant odor. The hot water supply was also inconsistent.Overall, this hotel is far from deserving of a five-star rating.

Location

Breakfast was the same menu for the whole week we stayed. First room had AC issue, language barrier prevented us from changing rooms until I demanded to speak to a senior manager to which none were available.

A quality and well managed hotel.The views from our 18th floor panoramic windows were fantastic.

The breakfast selection was excellent for anyone from Asia. If you are from the UK then a little limited.The coffee was lukewarm always.Not too happy about hoards of children gathered around the buffet, picking and poking all the food, there should have been some member of staff perhaps keeping control of a noisy experience, although being the new year I guess that this might not be a usual experience with so many families booked in.

Very comfortable hotel with friendly and helpful staff. Excellent breakfast, with good range of options. We especially enjoyed the relaxing atmosphere in the very spacious breakfast/dining area.

Pool was nice but crowded in afternoons.

The location is perfect. You can find the pizza company and the coffee house right next to the hotel. Supermarket is also walking distance.

The noise from outside of the room is so loud that you can hear clearly through the door. The smell from breakfast buffet is so strong that you have to change your clothes before heading outside. Somehow we also feel itchy from the bed. The pillow was stained inside when we tried to take off the cover to check.

Breakfast was good and it's the reason why I came back to this hotel albeit there are newer and cheaper options.

Water pressure was weak. Not acceptable for a hotel at this price. Bathroom floor is of marble tiles, can be slippery and no sandals provided.

As the birthplace of the hotel Muong Thanh, Everything that should be there.

Stayed for one night because I came to participate in the marathon. I didn’t sleep well, the air conditioner may be too noisy, or may need to get up early.

Good Room and locality

The food was good. More vegetarian option can be included

Location is convenient Staff are very good at caring the guest

Taxi and grab cars not easy to access during the evening time around the hotel

The location is good.

The staff is not up to the 5 star standard. The room is outdated. The carpet is old, dirty & wet. When we checked out, one of our room forgot his pant in the room and nobody seemed to notice about it to pass it to us.

Breakfast was good. Could have had orange juice.

AC could have cooled the room. could not get it below 24. also was charged an early check in fee for 3 hour. it was more than 1/2 the cost. Very dissapointing

Not bad. Very big and spacious rooms, with hardwood floors.

receptionist didn’t understand that we wanted an invoice from her as it was a work trip. in the end she didn’t send the invoice, and another colleague from another Muong Thanh branch sent it to us. you can tell it’s an old hotel, and the upkeep is not too bad

. Good location. Clean towel. Staff is good. Have a big parking place

. Could not enjoy the swimming pool. It's very crowded and many children due to the hotel sell the ticket to outside person. There is no air conditioner at the lobby of the hotel

Beautiful hotelLarge breakfast aera, lot's of choices

No outside rooftop bar, no music.No bar area with a pool table or someting like that.