Swarnam Hotel

Absolutely Horrible Experience – Avoid at All Costs

This booking was originally made for FAB Swarnam Hotel (Old Goa) specifically because of its convenient and accessible location. Shockingly, one night before arrival, the booking was shifted to FAB Peak Stays (Porvorim) without proper explanation. The customer service team assured us it was “only 600 meters away.” In reality, it was 15.3 km farther, and we only discovered this after struggling to locate the property. This was completely unacceptable and caused major inconvenience.When we finally arrived, the receptionist insisted on an OTP—even though I clearly had the booking ID. On top of that, there was no proper Wi-Fi, barely any mobile network, and absolutely no access to transport. The room given to us (Room 103) had no option to order food, leaving us stuck with no way to arrange basic necessities.Overall, this was one of the worst hotel experiences I’ve ever had. Misleading information, poor service, zero connectivity, terrible accessibility, and no support whatsoever. I would never recommend this property to anyone.

It was clean . Had basic things available like hot water, kettle with cups, working ac, tv, lights. Clean bed . Balcony with clothes stand. The room was ok.

Reached early morning and had called and informed in advance about it and they said that if room is available we will give or will have to wait till 11 am . I did request please try as I am traveling with a baby and they said will check on arrival . If early check-in is not an option don't give the option to even mention it on the app. I understand it's based on availability but was traveling with a 8 months baby and this was informed a day prior. On arrival no one came to help with carrying the luggage although there was someone at the desk watching the phone ,didn't bother to help even after seeing me with a baby and a lot of luggage. When I asked for a room he said wait for 10 mins .So I waited and my baby was crying for milk . My baby is still on mother's milk so asked to provide a place with no camera so I could feed my baby. Was taken to a hall and said I will put a mattress on the ground. I am a single mum with obesity , felted mocked at when I was asked to sleep on the ground to feed my baby.And then said can give a room for 2 hours at a cost of 1.5 k . After a 15 hr journey and no place to feed my child I had no option but to pay for a room for 2 hours which is so overpriced. I didn't negotiate and paid just 1k but still was too much . The Manager said we are doing this as a courtesy as they don't give rooms for early check-in if no rooms are present, how is that a courtesy , when you have charged me 1k for a 2-3 hours stay ? That's not courtesy that's taking advantage of the situation. . The room given was a changing room behind a stage of a hall , which means that room won't be used unless there is a party or event happening , then why charge so much when u know that place is already booked and have paid 8.5 for 4 days , and was asking just for a place to feed my child . Really felt robbed but again they took advantage of a single mother who was asking for help at a cost. Shameful.

Location to Marcel is nearby (in my case). No disturbance near the hotel.

Pictures shown while booking not matching the actual scenario. Fungus in the room. (can be seen on plastic table, cupboard doors).Quality of breakfast and options are so-so. A hall room is used to serve breakfast with no tables and service.Lots of dogs in the parking area.

The staff were warm and welcoming Highly recommend this hotel to anyone looking for a comfortable and enjoyable stay The staff is helpful, and check-in is smooth

This hotel has excellent service The rooms are clean, spacious the service are hotel fantastic, buffet breakfast was good, helpfull staff

The room was very modern, clean and had very nice smell breakfast was delicious Awesome and friendly staff

Super comfortable bed and cleanliness super comfortable bed, The staff are very accommodating and friendly~Breakfast was good

Online booking price and offline price was same than what is the use of this hotel booking site's

I was asked to pay extra amount saying they had to pay booking.com seperately something... Because I have stayed there for almost 2 - 3 times before that but never paid like that....I din like that and if I had known before I would have never booked the hotel at that price... This online booking system is made only for all this offers discounts and cheap price but if going there n online price is same what's the use...

Staff was good Tukaram receptionist very sincere and gave good service

Too much noise outside,I didn’t sleep properly

The room was clean and the staff was helpful

They had mentioned breakfast included which we were not provided with

Good service homely atmosphere

Too much noise at banquet hall

There is No restaurant, that's a negative. However, they arrange for room service.

Getting connectivity, like taxi is difficult. The hotel had only one taxi source.

Pleasant

The shower facility for hot shower it was a big task, and the reception guys told me they provide dental kit only after 8am that was a bit suprising. Overall was a nice stay

The staff ( Tea makers, Reception, house keeping and driver) are very helpful, cooperative and service oriented. They are prompt and eager to assist. The food which we ordered breakfast is excellent we felt we are eating at home. Therefore we ordered lunch and dinner too from the same joint connected to the Hotel. The food was like home food. The staff also availed us TV channels which we regularly watched at home. The prime strength of the hotel is the staff which are really helpful and enthusiatic. Thank you for making our stay comfortable

ATM should be nearby.

Great place to stay with friends and family, nice and helpful staff, restaurant also available

Need to take of air conditioning as they are not functioning properly

Facilities and cleanliness

Breakfast can improve and provide some more food and varieties

Actually hotel was excellent. I wasn't expecting about the clenliness of the hotel.

Room service 24*7

Pleasant

Exceptional