Citadines Amigo Iloilo

The rooms of Citadines, as always, are well appointed and perfect for families. It was also very spacious compared to other hotel chain rooms we've stayed in. The bed and air conditioning was good, as was the bathroom. If you are renting a car to get around, they have street parking, which is relatively safe in this city. Also close to other places of interest in the city.

The breakfast was not as well spread, but acceptable for the price we paid for.

Modern and well equipped rooms (10L mineral water jug in the room was nice) Friendly staffReally good breakfast optionsGood pool areaGood location and free parking for guests

Bathroom was humid and could be better ventilated.TV and cable box were not user friendlyThe air conditioning in the gym was turned off by default. it took a while to cool down when I started to workout in the morning

Centrally located in downtown Iloilo. Rooms were refurbished to be within Citadines standards. Breakfast is decent and rooms were quite spacious. There were also bikes you can borrow to go around the city, though we were not informed upon check-in.

The narrow entrance going into the property if coming from the parking/Amigo mall (not main entrance) is a bit off putting since you have to pass through a restroom- though technically not part of the hotel.

The staff were all welcoming. They let us checked in early and checked out late. It’s like we never would want to leave the bed/hotel. It was cozy, comforting and really beautiful stay. I just also wanna highlight their toiletries it smelled really good. I took a bath 4x for an overnight stay. Lol

Everything was clean. Location is nice. Friendly staff.

Bit hot in the lobby and reception are but it’s fine.

Clean and staff friendly and accommodating and nearby good establishments

Nothing much to say in negative

CleanlinessService

Noise if your room is facing the road

Staff are extremely friendly and responsive. They are all friendly and warm.

The inhouse spa had inadequate facilities. No hot water for showering, limited supply of towels and inappropriate sizes for slippers/robes. The rooms were cold. We ended up getting sick.

Good large clean room. Nice bed. Nice lighting. Excellent breakfast.

Room was noisy is my only complaint

Ambience and cleanliness and happy staffs

We had a wonderful stay at Citadines Amigo Iloilo. The location is excellent—just a short walk to many restaurants and food spots, which made dining very convenient. The rooms and facilities were clean, and the staff were consistently helpful and courteous. Special thanks to Cara Solado from Guest Services, who went above and beyond to assist us during our stay—her service truly stood out.

If there's one thing to improve, it would be the strong scent of the room freshener after housekeeping, which can be a bit overwhelming. The breakfast selection could also be enhanced to better match the overall quality of the hotel. Overall, we highly recommend Citadines Amigo and look forward to staying here again.

very friendly and customer and service oriented staff from doorman to FO to restaurant relaxing ambiance .. places to chill and meet up

we returned for our last day in iloilo they welcomed us warmly and no longer asked us to fill up forms again as they already had it in their system so we just needed to sign up for registration their restaurant option recommendations were spot on

Location; General cleanliness; courteous staff; food

It was clean and central thin the city

The pool was much smaller than I expected. I enjoy doing laps.

Newly renovated

Not so good breakfast offering, not very comfortable beds

Pool area and the restaurant on the 2nd floor

Area to much traffic

Front desk staff were accommodating, attentive, efficient. My hotel room was clean, It located at the heart of old Iloilo City. Manifesto (restaurant and bar) has delicious and reasonable priced food. Happy Hour was great, we had so much fun! Manifesto staff are the best in service, from kitchen staff to dining area staff and bar, especially Jake! If you visit, try their Crispy Pata! Its a bit pricey, but all worth it, I think its one of Iloilo's Best Crispy Pata, in my experience.

Comfort of the room and friendly efficient staff. Manifesto a coffee bar and restaurant that is within the building, has great food and fun happy hour options! Must visit.

It's in an area of Iloilo where I don't usually stay, which was refreshingly different. I like the efforts they are making for conservation, especially not having plastic water bottles - quite innovative.

There was an issue with booking.com that led to me being charged twice; both by booking.com and by the hotel in person. This has not yet been resolved.