3.5 Star Hotel

Grand Serenaa Hotel & Resorts

164/1, Pondicherry To Thindivanam, Road Near Auroville, T. C Koot Road , Thiruchitrambalam ,, Pondicherry City Center, Pondicherry, India View Map

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Grand Serenaa Hotel & Resorts

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About

Grand Serenaa Hotel & Resorts offers top-notch services and amenities, ensuring guests experience utmost comfort. Remain linked during your visit by utilizing the complimentary internet access available.Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure.Services offered by taxi and car hire at the hotel ensure effortless exploration of Pondicherry. The hotel offers complimentary parking for guests who arrive with their own mode of transport. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services. Securing passes to the city's top attractions is simple with the hotel's ticket service and tours.For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible.During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort.For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning. At Grand Serenaa Hotel & Resorts, a selection of rooms can be found that showcase unique design elements such as a balcony or terrace.For certain chosen rooms, guests can enjoy in-room amusement like daily newspaper, television and cable TV as a part of their stay. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar.It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Each morning at Grand Serenaa Hotel & Resorts, a scrumptious, homemade breakfast kick-starts the day. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Do you possess exceptional culinary skills? Prepare your meals personally within the hotel at its BBQ facilities.Grand Serenaa Hotel & Resorts provides a superb assortment of leisure amenities for guests to enjoy. Treat and spoil yourself by taking a trip to spa. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

6 Reviews

4.0Fair
Cleanliness
5.6
Staff
6.9
Location
6.9

What Guests Say

  • “Location and ambience.”
  • “Spacious rooms and friendly staff”
Show 6 Verified Reviews

Top Amenities

  • Restaurant
  • Free Internet Access
  • Free Parking
  • Spa
  • Fitness Center
  • Accessible Rooms / Facilities
  • Airport Shuttle
  • Non-Smoking Rooms
Show All Amenities

Room Options

Our Best Price. GUARANTEED.

Exclusively for Priceline members Details

Maple Room1/4

Maple Room

248 sqft • 2 Single, 1 Double

  • Air conditioning
  • Bath or Shower
  • Blackout curtains
  • City view
Grand Villa1/4

Grand Villa

323 sqft • 1 Double

  • Air conditioning
  • Balcony
  • Bath or Shower
  • Bathrobe(s)
Deluxe Room1/4

Deluxe Room

356 sqft • 1 Queen

  • Air conditioning
  • Bath or Shower
  • Body soap
  • Closet
Junior Suite with Pool View1/4

Junior Suite with Pool View

377 sqft • 1 Queen

  • Air conditioning
  • Balcony
  • Bath or Shower
  • Body soap
Suite Villa1/4

Suite Villa

797 sqft • 1 Double

  • Air conditioning
  • Bath or Shower
  • Blackout curtains
  • Closet
Suite with Pool View1/4

Suite with Pool View

797 sqft • 1 Queen

  • Additional bathroom
  • Balcony
  • Bath or Shower
  • Body soap

Room Details and Photos

Room Amenities

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    What Guests Loved

    4
    Fair

    Based on 6 reviews

    Location

    6.9

    Cleanliness

    5.6

    Staff

    6.9

    Overall Quality

    5.5

    Pros +

    • Location and ambience.
    • Spacious rooms and friendly staff
    • Nothing really

    Cons -

    • Our experience at Grand Serena Hotel, Pondicherry was extremely disappointing and disturbing. The room was dirty on arrival — floors were not mopped properly and the bathroom was not clean. When I called to complain, a staff member came and cleaned the room using the same dirty mop used for the toilet area. That is completely unhygienic.The most unacceptable incident happened the next morning: two male staff entered our room without knocking or ringing the doorbell while my wife was in the bathroom undressed. This was a serious violation of privacy and completely unprofessional. After reporting the issue, no one came to clean the room again during our stay.No complimentary water bottles were provided. The restaurant staff were rude and the cutlery was dirty and unhygienic. Overall, this was one of the worst hotel experiences we’ve had. I strongly advise management to train staff properly and take guest privacy and cleanliness seriously. We do not recommend this hotel at all
    • Lack of proper maintenance of rooms. Restricted breakfast menu. Room location - continuous noise of generator for a marriage reception!
    • Property required maintenance
    Business Traveler (4)Solo Traveler (5)Traveling as Couple (13)Family with Young Children (20)Family with Teens (1)Senior Traveler (2)Group Traveler (5)Total (4)
    1KeeraPosted on: 8-1-2025

    Our experience at Grand Serena Hotel, Pondicherry was extremely disappointing and disturbing. The room was dirty on arrival — floors were not mopped properly and the bathroom was not clean. When I called to complain, a staff member came and cleaned the room using the same dirty mop used for the toilet area. That is completely unhygienic.The most unacceptable incident happened the next morning: two male staff entered our room without knocking or ringing the doorbell while my wife was in the bathroom undressed. This was a serious violation of privacy and completely unprofessional. After reporting the issue, no one came to clean the room again during our stay.No complimentary water bottles were provided. The restaurant staff were rude and the cutlery was dirty and unhygienic. Overall, this was one of the worst hotel experiences we’ve had. I strongly advise management to train staff properly and take guest privacy and cleanliness seriously. We do not recommend this hotel at all

    7Dr V.Posted on: 11-8-2024

    Location and ambience.

    Lack of proper maintenance of rooms. Restricted breakfast menu. Room location - continuous noise of generator for a marriage reception!

    5SumeshPosted on: 2-8-2024

    Spacious rooms and friendly staff

    Property required maintenance

    1BalajiPosted on: 12-7-2025

    Nothing really

    EverythingThe staff, rooms, cleanliness, very inconsiderate staff, not accommodative at allEverything is a scam

    2MohanPosted on: 7-10-2024

    Poor facility

    Everything

    Amenities & Policies

    Amenities

    Fitness & Spa

    • Fitness Center
    • Spa

    Food & Drinks

    • Restaurant

    Media & Technology

    • Free Internet Access

    Transportation

    • Free Parking
    • Airport Shuttle

    Accessibility

    • Handicapped Rooms/Facilities
    • Facilities for disabled guests available
    • Wheelchair accessible

    Kid Friendly

    • Family Friendly

    General

    • No Smoking Rooms/Facilities

    Guest policies

    Check-inAfter 2:00 PM
    Check-outBefore 10:00 AM
    InternetFree Wi-Fi is available.
    ParkingFree parking is available.
    Children & Extra BedsInfants 0 to 2 year(s) stay for free if using existing bedding.(baby cot/crib may be requested directly from the property). Children 3 to 6 year(s) stay for free if using existing bedding. Guests 7 years and older are considered as adults.
    Room RatesAll rates displayed are for two guests unless otherwise noted.

    Location

    Grand Serenaa Hotel & Resorts

    164/1, Pondicherry To Thindivanam, Road Near Auroville, T. C Koot Road , Thiruchitrambalam ,, Pondicherry City Center, Pondicherry

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