Le Chateau - A Heritage Boutique Hotel

Breakfast was well made although coffee is provided on request and tea was using tea-bags. Why!?

Leaking toilet, no info for making calls on the intercom and fan regulators did not work!

The location, the breakfast, the service staff...and the cafe next door!

I think the rooms were a little musty because of rains earlier. I had to air mine out ever day...that helped.

Breakfast was fair to good

Lack of care of Front Desk, Staff attitudeArriving at a room with no towels or toilet paper, a room service telephone that didn't work, a television remote control that was hanging in half, AC Control on wall with half the controls fallen out, shower/tap that wouldn't turn off. The worst - end room next to what sounded like 3 generators, the worst one starting at 3 am so I did not sleep as it sounded as if I was sleeping next door to a Boeing 747Would not return

Great location. Friendly staff. The coffee shop on the ground floor was very good. Would recommend.

Poor

Breakfast was not good, rooms were small , no proper housekeeping, no value for money paid , it was expensive

Breakfast was not as per mentioned in the website. But sambhar taste great!

The room initially allotted was not having any communication network that created an issue but next day given another room with better access.

LocationCleanStaff

Poorly lit roomsVery high bed n uncomfortable beddingPoor washroom structure AC cooling takes lot of timeRestaurant food service is very slow (probably because of low staffing)Cost is high when compared to amenities provided

Excellent cuisine & good spread

Felt rooms were little cramped due to design (obstructive pillars in room & bathroom)

Stay here if location is your top priority.

The room's size is considerably smaller when compared to the nightly rate they charge, which is approximately 6,000 rupees. Given that this hotel is situated near the beach, it would have been convenient for them to offer laundry facilities, a simple addition such as a washing machine, which unfortunately they do not provide. Furthermore, the hotel does offer parking, but it's located 1 kilometer away, making it less convenient than expected. If this had been clearly stated in the description, we might have considered other options. The elevator is subpar and does not reach the floor where breakfast is served, which could be problematic for those traveling with elderly individuals. In the rooms, the air conditioning lacks a remote control, and it may take some effort to understand its operation. The breakfast options tend to be repetitive, and I have reservations about whether they can efficiently manage the crowd when the hotel is fully booked. Nonetheless, the hotel's primary selling point is its location near the beach.

Location is spot on. Good eateries nearby. Staff was polite.Breakfast spread was decent but none of the staff are sure about its timing :-P.

We are disappointed with Booking.com as they communicated that we need to pay ~8k and after reaching hotel with family we were asked to pay ~10k. There was no way to connect with booking.com and it was a very bad experience, next time BIG no for booking.com. We stayed in room number 25 and 26, both the rooms had damp smell and at times it was unbearable

Good location!

The room that we got was a corner room, it felt congested, also the property needs some renovation like the breakfast place, there were some hygiene issues

Location is superb. Staff are friendly very Helpful. Rooms are well maintained and good ac is good. wonderful stay and e

Good

classic rooms were in very bad condition. 4K per night for a room where even AC doesn’t work is nit acceptable. I had to pay 1.2K extra per night for a superior room which was in good condition.

Nothing at all.

Just about everything. Very indifferent staff. They were asleep when I went. Misplaced my booking.

stayed here before - that was the reason for coming back - location is amazing

hospitality was bad - it seemed as if nobody cared ?‍♀️?‍♀️ reception was awful

Its pretty close to beach and 1 km away from main sight seeing locations like Ashram, temple etc

No parking place for car. You have to leave it in adjacent street.

location

not clean, old, bad breakfast

Prime location with french style beautiful hotel

Room so small and also costly not up to the level...

To be very honest when I booked the property, I had lot of expectations about the same. But it is not only disappointing, we would not recommend anyone to stay here. The word "Overpriced" is not just the right word to describe. It is terribly high priced. We took superior room with balcony for three persons and it charges more than Rs.11000/-. But the room and the bathroom were so small, it was difficult to move. There was no place to put the extra cot. Even the extra cot and the pillow was extremely uncomfortable. Balcony was hardly opened and it is useless. But the restaurant in the 4th floor is very good. Location was very good. Overall, I would not recommend anyone this hotel, if he wants to stay with family.

Room size.High price.BathroomNo freeze.Bed is very small.

Location was great.

If we paid normal prices, our stay would have been a more reasonable. However, we paid about $210 AUD per night (more than I have paid for a nice hotel in Australia), the prices were inflated because of NYE. That’s fine that the cost was higher, but I expected better service in line with the higher cost, unfortunately the service was appalling. The reception staff were not friendly at check in or check out, or any time in between. We tried to pay for our room about 4 times but every time the eftpos machine was charging upstairs. I saw the staff be rude and unhelpful to other customers as well. No smiles at all. There is no room service - We had to specifically ask on our third day to replace the water and towels. Breakfast was terrible. They put a Christmas cake in our room on our last day which was nice, but that was the only nice thing we experienced from the staff. The location is fantastic. Pondicherry is a really cool city but unfortunately our stay at Le Chateau put a massive dampener on our time there.