Astoria Palawan Resort

When we look in the website it?s nice to stay but when I reach to the hotel I feel like I fall from a big clip. The hotel is too far from the airport and all scenery area. All you need to depend on Astoria?s service.

It?s too far from the scenery area. You need to depend on the hotel service and needs 12 people to share the van, never have enough people, which didn?t work for me and my wife

The free breakfast buffet was the best I've ever seen. The dinner buffet was also well worth the price. The staff was amazing also. Everyone was so nice and helpful.

It was all brand new and some of the issues were not fully worked out. Like the phone in our room was a network phone and didn't work. Also the sink was new but gets water everywhere. They will work it out so I didn't complain.

wonderful staff. nice and helpful, always smiling

beautiful but far

Hospitality & Service

The water is not safe to drink. I was very sick during my stay.

Staff very nice

Air con broke all the time

We liked our activities outside of the hotel, because staying in wasn't so nice. Port Barton snorkeling was good indeed. Room service and housekeeping work OK.

We didn't enjoy ourselves at Astoria Palawan. There is not a hint of luxury and relaxation that could be expected from a nice hotel. Overcrowded like a hostel, with staff struggling to clean tables fast enough (and failing), concierge that takes hours to days to text you back, unattractive beach, NOISY and generally uncomfortable, this hotel was the worst disappointment of our trip. The relative position of most bungalows is awful in terms of both privacy and view: even if you book an expensive room at the beach, the only thing you'll be seeing will be your black-out curtains, which you'll have to keep shut at all times, so that passers-by wouldn't be staring at you from the outside. How hard is it to use tinted glass in the 21-st century???The massage wasn't good either: the room is small, like a cheap salon, and after the masseuse was done with by body and went on to do my head, she just wiped all of the oil from her hands to my freshly-washed hair. When I saw it in the mirror I was shocked and disgusted.Upgrading our shabby deluxe twin room with loud music from outside to 1-bedroom suite at the Nest made it bearable (yet still noisy), but you don't want "bearable" for 140000 PHP. You want good. And you won't get it at this hotel.

Staff was great! A lot of peace and quiet

My only complaint is the mattress. Clean and new…. Hard as a brick

Fully equipped resort with all the bells and whistles. It is extremely family oriented, so if you are looking for a romantic couple's getaway this may not be what you had in mind. Nevertheless, the food is great, staff are very welcoming and knowledgable, and the resort does it's very best to ensure you have a pleasant stay.

Difficult to find the pool towels at the various pools on the property.

Disappointed

There is no proper coordination of the staff, the front office in The Nest category check in are not attentive to their guests I have to follow up my requests.When we arrived i have mentioned that I requested ahead of time the connecting room as were family and we have kids and senior, however Ervin keep answering me that next to each other room requested is given. ( i don’t know if he is aware the connecting/adjacent room and next to each other room is indeed different).I understand that its not guarantee as there are maybe guest checked in. So the next day requested again as I realize that the adjacent to our room is available. I spoke with few front desk officer (The Nest) and explained again :( . The guy said he needs to check with Ervin who has checked in my 3 rooms or in reservation dept i told him you can allocate the room thats not the reservation responsibility ( i don’t understand why he cant do it and check again to other colleague?? When the room is clearly available.So I waited Ervin to call me and he did and said I haven’t requested that and the next to each other room are given. Oh God!Lot of talks happened which make me disappointed.Why to make your guests run here and there and get annoyed before you guys actioned. When the solution is very easy and you make it hassle for us.This is our first time in Astoria Palawan and sadly our last.

This swimming pool

1-The beach is really dirty. There is dogs everywhere and dog waste. I couldn’t swim.2-food options are limited not tasty and over expensive to what they are offering all oily tasteless food. They know that you don’t have restaurant next to you. This is why they serve bad food with high prices because they know that you don’t have options.

Property itself is nice

The people who work here are useless. They don't coordinate each other. Eveyone have their own topic. Bad management. Someone advice me to add another night since my sister flight is late night. So I paid the whole night. But then they out early. Becauee they dissapointed with the people here. One front desk ask my sister for additional breakfast for my nephew which is they not gonna be there till morning. So stupid. Thise hotel is only money maker. They will think about how they gonna charge you. So they didn't get two days breakfast buffet. We asked if they can replace it to dinner instead. Atlest before they go to the airport. What they gave is a piece of sandwich that only foreigner can eat. These are Filipino family with 12yrs old kid. They didn't even prepare a greating for my sister. I sent her there to celebrate her bday. So I guess only foreigner are welcome to celebrate theie bday there.

Noisy if you stay in the ground floor , Beach was ugly and too far from City Center

Comfortable and clean rooms. Nice meal options. Pretty setting. Easy to set up tours. Nice pools. Fire dancing evening shows. Friendly staff. Quiet remote location.

Its an hour and half car ride to Puerto Princessa.

Family friend. My kid really enjoyed her stay. We stayed for 4 days, we did not go out at all which was a good move as we were able to really relax.

* The resort is very beautiful and well maintained.* The rooms are large, clean and beautiful.* The staff is extremely kind and attentive.* There are 3 clean and supervised swimming pools, as well as security everywhere - we felt safe.* We had free access to the waterpark on 3 days, ideal for families with children also.* The breakfast buffet (included) and dinner buffet (18€/person) were varied and tasty (Sunday was our favorite: BBQ night)* Unlimited fresh water in the room daily.* Possibility to play golf for free, gym and discounts on massage (very nice and recommended).* Two free excursions, to a sandbar near the hotel and to a beach approx. 1h30* Some evenings we received from the hotel free desserts in the room, a very sweet surprise Special thanks to the managers, Ms. Annissa, Ms. Fritzie and Mr. Alberto who were very responsive to our requests and found solutions to all our wishes, to Carlo, wonderful service and even better company, he made us feel cared for in our days by the pool and to Juanito - Security - who does an amazing job, always with fresh energy, no matter if it’s day or night. Best wishes, Room 309

Daily buffet breakfast menu varies everyday! Most of the dishes served are well prepared. I really love your fresh salad with the Palawan dressing mixed with a little balsemic & strawberry dressing. Though beach is unswimmable, the scenery is good! Our accommodation is senior friendly!

Though sand bar trip was provided, front beach activity-swimming will make the stay more enjoyable specially for kids. The number of pools in the resort may have provided enough swimming activity together with the Water park amenities.

The resort offers a truly remarkable experience. The rooms are spacious, impeccably clean, and thoughtfully designed. The staff members are incredibly welcoming. Guests can enjoy a wide array of complimentary amenities, including washing and drying machines (with a self-service option and a charged service), a one-hour kayak rental, a one-hour island hopping excursion, a gym, a small golf field, numerous swimming pools, and a variety of restaurants. The food is delicious, with diverse options to suit most tastes. The breakfast is particularly delightful. The infinity pool is stunning and remains open until 10 p.m. Complimentary car parking is also available. Additional services and food items are reasonably priced and offer good value. There is a waterpark with one free entry, which, while not extensive, is enjoyable. A volleyball field is also available. Furthermore, the resort provides complimentary nightly shows. Overall, this was an exceptional stay with excellent value, and I thoroughly enjoyed it.

Perhaps an upgrade to the waterpark could be considered, even if it involved a fee.

Incredibly beautiful location, incredibly helpful and hard working staff who went out of their way to be polite, courteous and helpful. Amazing food and menu prepared by an obviously hard working & dedicated staff who must work 24.7 to accomodate the needs f the guests, a huge choice and offer of various activities and external sight seeing day trips. A six star resort at a 3-4 star price but with the addition of of always attentive staff who were polite, kind and went out of their way to treat the guests as valued guests. A special shout out to the kitchen staff and chef's who work tirelessly.

If i was being picky and pedantic - and i was..the only item that i could fault was a sign downstairs at "The Nest" accommodation that said "Staff's Lift" - Staff being a single or plural term which does not require an apostrophe or 's' - "Staff lift" would suffice. - Again, that was me looking for something to fault and that was the only thing that i could possibly fault.Prices for food & beveridge's were a little expensive but not out of the ordinary for any resort and given the abundance of staff and the obvious running costs of the huge facility it was not extravagant.

staffs were helpful, breakfast was so good, lots of activities only to be in the hotel, care a lot of their guests welfare

All the staff are amazing and welcoming. So much to do and see. Breakfast is great. Fire dancing and traditional dancing amazing.

Expensive to travel to and from.