V.L. Hatyai Hotel

Location was great. That's about as positive I think of. Nothing spectacular about the hotel

Pretty upset at check-in was told they dont accept credit card payment. Told her we don't have that much local cash with us. She cutely pointed an ATM across the street. To expedite the checkin we grudgingly paid cash. 2nd night there was no hot water.

The location was strategic, friendly staff, spacious room, sunrise view

No facility for disable person to the lobby e.g. ramp to access

room big & cleanIncluding breakfast Reasonable priceNearby kim yong market

No provide toothpaste & toothbrush No provide body shower

Nice location , near rail station and kin market.At night there is a night market 10mn walk.The room felt chic , fridge and very good air con.The sink is separated from toilet and shower , which is good.

Very noisy street , traffic goes on late at night. We were on the 6th floor.Reception staff do not speak english. Very frustrating.I wanted to pay my room with my bank card , none of my 5 cards worked , my husband tried his bank card , didnt work either.We asked to speak to a manager to check their credit card machine, no one came .I checked my online banking , none received notification of a refusal. I asked to change the machine language to english , the staff said he couldnt .He sent us to get cash from a cash machine .My card worked perfectly fine.So if you want to stay at this hotel , be ready to bring lots of cash .This is unacceptable for a big hotel like this to have a credit card machine that doesnt work , I told the staff to check their internet connection for their machine. Obviously I was the one at fault , he never thought that it was not normal that none of my card worked with their machine but I managed to get cash from the bank machine.Also get english lessons for your staff.Very disappointing for a start .

The location is in town. 5mins to Train Station. Walking distance to Kimyong Market. The hotel was good. The room spacious. Allowed us to early check-in. Thank you so much.

The location is good as it is near to Kim Yong Market and Lee Garden Market.

The staff at the reception counter is not attentive at all. We arrived Hatyai in the morning, left our luggages and being promised to check in at 2pm. We arrived the hotel at 2.15pm and being asked to wait for 30 minutes for the room to be ready. However, after 30 minutes, the staff asked us to wait for another 30 minutes and its already pass 3.30pm. When we pushed the staff, she immediately gave other room to us, but when we go up the room is yet to be ready. We need to go down again and being given another room. We only checked in at 4.15pm. Then we realised there is no free iron in the room. We call the receptionist and she said the iron services need to be paid. When we wend the clothes for ironing and asked the clothes to be ready by night, they said the staff already went back and our clothes can only be ready by the next morning. We are okay with that with condition that the clothes to be sent by 8am and the receptionist said the clothes can only be sent by 9am. We are very dissapointed as we already have plan at 8am. The receptionist is really bad.

Room ok, but a little bit smelly when first enter.

Parking, must risk my life and my wife.To cross busy road. Check have to carry luggage cross the road also. Imagine the problem and trouble to get at parking.

The cleanliness, the location

They dont provide iron

I was surprised by how good this hotel was. There was plenty of parking, the staff where very nice, the room was large and well designed, the shower had good pressure and hot water. They would be good to change the shower head to something more modern, though. The restaurant was excellent. I don't know why that surprised me as this is Thailand, after all. But I was not expecting such great food. The waitresses were funny and attentive and very pretty so we enjoyed ourselves thoroughly sitting there by the lake and swimming pool. We had a bottle of gin we brought and there was no corkage fee which was nice of them. I wish we would have stayed another night but we didn't have time.

Bed could have been softer, but it was fine.

Excellent locations, friendly staffs

The room (608) a bit noisy, can hear customers conversation from upper room (maybe 708).

The hotel is located in a great place- we were able to walk to shops, restaurants and the railway station easily. Our room was large, clean and comfortable. The hotel is located on a busy junction so there is constant traffic noise but this didn't stop us from sleeping!

hotel was nice, clean and near to kim yong market eventho is a open parking. staff also very friendly.. i ask for conecting room but room that i was upgraded from booking.com dont have any connecting room.. but the staff was kind enuf to show me the room that i book n room with connecting door and allow me to change..

Dab smack in the middle of where the things tourist go to in Hatyai. Upsized my room on the house - well appreciated

Location

Lift very slow, need to collect breakfast voucher daily, no body wash.

The hotel is very centrally located and is about 10 minutes from the train station. The rooms are large but a bit dated, the higher rooms have a great view over the city. It is very close to a couple of markets. I would stay again if I go back.

The location is good,the room is huge and the bed is very comfortable. Nice view of hat yai from the sixth floor.The breakfast is very good

It could be more clean and the doors for the balcony are locked so no fresh air in the room,unfortunately because of that the smell of humidity was all the time in the room

Location and staff

Too many Cockroaches and after change room still too many cockroaches

- location - value for money - peaceful - safety - WiFi - staff

- car park crossing the main road - small elevator

nice clean hotel. nearby all the attractions

small lifts. have to squeeze to enter esp peak time. cash deposit is mandatory, they dont accept credit card else you have to leave your passport. kinda hassle

I like the location very near to other attraction.. hotel and room clean

The hotel parking need to cross the road... if you with child it is very dangerous... then hotel do not have iron and iron board