Jambuluwuk Convention Hall & Resort Puncak

Morning breeze and the location of the villas among the trees

There is an opening above the main door through which insects and reptiles enter the villa. The location of the villa is far from services and the road to it is not desirable.

Adem,Nice view ditambah hujan makin sahdu,Ubur - ubur ikan leleYo staycation re

the staff was incredibly friendly and professional, making check in smooth and quick. the room was clean, comfortable, and well designed, with a great view. the hotel facilities, including the pool, were exellent. highly recommend for anyone looking for a comfortable and convenient stay?

I recently stayed at this resort and had a pleasant experience. The staff were friendly and accommodating, always ready to assist with any needs. The room was clean, comfortable, and well-maintained. The location was convenient, offering easy access to local attractions and dining options. Overall, it was a positive stay, and I would recommend this hotel to others

Clean and nice

It was written in the description that it is in the Puncak area, but unfortunately it is about an hour away from Puncak, and the Booking administration did not help me in this matter despite sending more than one message asking for help from the site.

Good facilities, with sport hall. Very helpfull staffs, we had a little accident because our fault, but the staffs helped quickly

Mixed Experience in a Beautiful Setting

I recently stayed at this resort, and my experience was a bit of a mixed bag. Let me break it down for you.Positive Points:1. The natural surroundings of the resort are absolutely stunning. If you're a nature lover, you'll appreciate the picturesque setting.2. The pricing for our stay was quite reasonable, making it accessible to a wider range of travelers.3. The staff members were generally polite and friendly, which added a touch of warmth to our stay.Negative Points:1. A significant issue we faced was that despite booking two one-room villas, we were given a single villa with two rooms. Surprisingly, we were charged the same amount as we would have been for two separate villas.2. Cleanliness was not a strong suit of the resort. Don't expect spotless accommodations, as our experience suggested that the cleaning left much to be desired.3. Communication with the front desk and housekeeping was a challenge. We had to make numerous calls, often with no response, to get even basic requests fulfilled.4. It's unfortunate that you have to constantly ask for things to be done. Simple tasks like cleaning the villa, providing water, or clearing used dishes seemed to be overlooked unless we reminded them.5. The breakfast service was a letdown. We requested it to be delivered at 9 am, but it arrived after 10 am, even after following up with two calls.6. Attention to detail is lacking. In one of the rooms, we noticed mismatched curtains, indicating a lack of thoroughness in maintaining the accommodations.7. The overall cleanliness was subpar. Lingering dust indicated that some areas hadn't been properly cleaned for a long time.In summary, while the resort's natural setting and reasonable prices have their appeal, the service quality and attention to detail need significant improvement. If you're willing to overlook these shortcomings for the sake of the picturesque location, this resort might still be worth considering.

A big villa for family, plenty swimming pools to choose. There’s a clean restaurant in the location. Most of the staff are friendly and helpful.

Shower room and kitchen

Wonderful View, Clean facilities, Nice and friendly staff, we have well experienced ever. Complete facilities, very Warm athmosphere, Family oriented, strongly recommended. I love this place. great

a villa for 2 ,in 3 bedroom villa is bonus this time only.

clean the plants, insects in room, bed sheet could be better, clean and sanitize room

Traditional wooden house with good nature atmosfer

Need to improve the room cleanliness, air con and tv need to be serviced. Some lamps need to be replaced.

Stunning mount view from pool, big room, and location is not far away from highway road.

When we stay there, all the facilities are under maintenance, so we have to wait until dusk to swim

The location and the resort itself was very nice. a lot of outdoor activities

The bathroom/toilet was old and had a bad smell. needs serious renovation

Love the greenish....very relaxing for a city girl escaping from concrete jungle and hectic work...the staffs were great and excellent...the breakfast although not buffet since it's Ramadan month, but was good and tasty as well

The facilities aren't at their best, I've found the bed was still dusty and the bathroom was moldy. The management should renew the furniture also the bathroom.... really not at their best. A bit surprised that Jambuluwuk's property in Bogor quiet unsatisfied. Please renew the furniture... Jambuluwuk should be one of the best hospitality property management in Indonesia... ganbatte...

We received free upgrade, resort looks like a new. Staff, rooms and food are excellent. Rooftop bar is also great and swimming poll as well. Our kids enjoying indoor and outdoor kids facilities. We will come back again for sure.

The coffee was ok

The kitchen was filthy and old. Refrigerator had broken shelves and mould. Showers didn’t work properly. Furniture was uncomfortable. Only single beds available. Breakfast was all greasy fried food and they delivered it at 6am knocking loudly on the doors until we all woke up. Grounds and facilities were not well maintained. Swimming pools looked dirty. Loud music playing until late at night meant we couldn’t get any rest. To top it off they demanded cash payment in advance and then charged my credit card as well. Spent hours trying to get the staff to refund the second payment.By far the worst place I’ve stayed at in the last 20 years.

Bad

resturant

Good Wifi, Good Ambience Back to Nature

not worth to stay in

the room need extensive renovation the bathroom have bad smell

Location and the environment

Little bit overprice for this level of facility