Sofitel Agadir Royalbay Resort

Nice helpful stuff and management

Very noisy loopy loud music all day and night old room

The hotel’s overall architecture and location were beautiful, and the breakfast selection seemed promising. The ambiance was calm, and the facilities were generally well-maintained.

Unfortunately, I had a very disappointing experience with one of the staff members. During breakfast, a staff member named Ashraf treated me and my guest very rudely. He spoke to us in an inappropriate and disrespectful manner, claiming I was not allowed to have breakfast—despite my stay including it. He embarrassed me in front of my guest, and it was the first time I’ve ever been treated like this in a hotel. It seriously affected my overall impression of the hotel.

Some of the staff were very friendly and helpful, namely chef Hassan and the conciërge. They understand the importance and know how to be hospitable.Especially Hassan showed great pride and energy in his function, which was definitely contagious. A real gem to have in your business.Dining facilities are attractive and tasteful. As mentioned, enhanced by some very capable staff.Pool facilities are attractive and spacious, (seemingly) clean (enough) and there's no run to the beds in the morning, meaning everyone can find a comfortable spot to enjoy the pool.

First off, cleanliness is abysmal, especially this is a 5 star hotel. Dust is everywhere. The room was covered in it and after allocation of the room, had to be re-checked and "cleaned" by the staff. Trash is put and recovered from bins without bags, while the bin itself isn't cleaned either after emptying. Towels and bathing robes are constantly being provided with very apparent (yellow) stains. Excrement under the toilet seat. Cups, plates and cutlery still have food residue.The official Sofitel website, Google maps page and Booking.com mentions a private beach, which is completely false. There's only a public beach. They used to have it, but removed it and failed to communicate this to (potential) clients.I had to provide a proof of marriage if I wanted to check in, which none of the parties mentioned beforehand and was a hard demand from Sofitel. This is highly unusual and is downright ridiculous.Some staff at dining facilities have completely improper interaction with clients. For instance blocking them from fetching things that are missing from the table in order to be able to bring it themselves. This shows lack of hospitality and communication training.Same goes for bringing the check to the table in the middle of dining. This is highly unprofessional and again shows little understanding of hospitality.Lastly the hotel itself shows a complete lack of maintenance:-Rust stains in the floor near door hinges;-Overspray of (redone) paint and caulk;-Doors not fitting properly in their frames and sometimes (improperly) recut to be able to function normally;-Improperly fastened accessoires like towel racks (mine collapsed halfway during my stay and could have caused injury to me, my wife or my young child;-Cracked and chipped floor tiles throughout the building;-Hazardous electrical connections, my water boiler was defective and the plug was falling apart, causing sparks and flashes during removal.

The location is great right on the beach. Pool is spacious. I wish it was little deeper.

Super satisfied

Staff are very friendly and the location is amazing not far from Agadir Bay where I like to spend long time.

The smell of shisha/hookah in the evening. I think it should be restricted to the bar or club not on the reception area where families and non smokers want to check in

Cleanliness and friendly staff plus good service

Overpriced

The people are good, and near beach.

The rooms are small for 450 USD per night it is impossible that in 2025 the hotel cannot put a simple electrical car charger.The swimming pool closes at 6 pm, so the guest must leave the pool.

It’s right on the beach. The rooms has been renovated.

Over priced for what you get. The staff is average and not what was expected from a Sofitel chain.

Great breakfast and evening meals, fabulous buffets - would definitely recommend the half board, as there aren't any restaurants within easy walking distance.Location was perfect, the garden/pool area opens directly onto a wide promenade by the long, beautiful beach, where you can walk along by the sea into town, a very pleasant 20-30 minute walk.The hotel staff were exceptionally helpful and friendly and it's generally maintained to a very high standard.

The ventilation system in the room didn't work at all. We didn't want heating or cooling we just wanted some ventilation. 3 requests for assistance didn't get it resolved during our stay. It meant that there was zero fresh air supply to the room while sleeping, so it became stuffy, windows steamed up etc. with the only option being to leave the windows open - noisy at night due to the constant roar of the ocean breakers. This led to somewhat uncomfortable nights.They also told us on checkin that we had ordered B&B (instead of half board), which was incorrect, which they eventually acknowledged.On departure they tried to charge us 375 Euro for an airport transfer we never had and hadn't ordered (we had arrived by coach from Marrakech), which they agreed to withdraw - check your carefully!

It’s lavish yet comfortable. It’s very clean. The staff are so attentive. The food is incredible. It’s in a good location. The rooms are lovely.

good breakfast

Service sucks. Especially in F&B. It takes forever to get a coffee at breakfast or a drink at the pool

So much open space. Room was fantastic as we were upgraded to an ocean view. Pool area is spectacular

NA

Clean and calm. Had ants coming in the room from sliding doors and was sorted siftly by management but this meant we were scared to leave the door open for ventilation overnight.

When needing something we had to ask a few times - eg - needed different pillows and had to ask 3 times.. Needed a fan or something to cool the room as husband has eczema but wasnt addressed till bringing it up 2nd time.

Excellent service . All staff very helpful and friendly, comfortable bed, lovely food

Beautifully kept luxury hotel with exceptional facilities, food and staff. The pool and ‘Riad’ lounge areas are stunning and the Sunday Brunch - served poolside - was world class. A truly outstanding stay at a hotel fully deserving of its 5-star rating. Would recommend in a heartbeat.

Everything is brand new and clean, a lot of lounge chairs and beds to chill out around the swimming pool, good food, very friendly staff, beautiful beach.

We were very well looked after and treated like royalty. We loved all the staff especially Nasreen at the front desk who helped us every day and made excellent suggestions for things we could do in Agadir.

Pros : - the hotel is absolutely beautiful, lovely interior - staff are friendly / extremely helpful / welcoming - breakfast had great variety - decent location , taxi is super cheap and can be used to get to desired destinations/ restaurants - the poolside area is clean and comfortable. Lots of beds and loungers available. - beach is 5 mins walk away

Cons : - air con was not functioning efficiently and was extremely loud . I believe it was malfunctioning, room was hot . It was tolerable because I was there in Jan/Feb

Loved everything, the room, lounge, pool, music, atmosphere, service, breakfast was so delicious

Super 5 star design building and facilities.Very friendly staffHousekeeping is superb

Despite the friendly staff, service was not of 5 Star Standard and more like a poor 3 star standard.Inconsistency of service in Restaurant at breakfast and a failure rate of 90% in getting the order correct.Concierge service that is poor and totally uncoordinated. There is no sharing of information between the members of the concierge service.Restaurant so cold, coats were needed at breakfast, unlikely to be a problem in warmer months.I am very surprised that a brand such as Sofitel would allow one of their 5 star brands be run so poorly.I would not recommend or return to this hotel.