Urban Hotel & Spa

Asked for extra fee. Should be more reasonable. Also, feel a bit discriminated.Treated differently from the other white guests ahead of me.

Everything was great

Centrally located near the train station, and with ample parking of its own, Urban Hotel and Spa was perfect for our one night stay. The staff were super helpful and our room was large and the bathroom was beautiful. Breakfast was delicious and beautifully displayed with many options - made to order hot items including omlettes, Moroccan breakfast breads (msemen), fresh pastries, yogurs and fruits, to halal meat balls. All very good!

The staff was very friendly, the hotel was clean and comfortable, central location and easy access, and excellent price for the service received !!

The service was great. Hotel very clean and convenient location. Staff was friendly and helpful. Would definitely recommend it ??that is the best hotel of kenitra

Nice and clean.

Elevator small and was going up and down , not exactly listening!

Recommended frequent preventative maintenance for the shower cabin.not enough capacity to drain the water cumulateted during shower time.excess of water in the whole bathroom(difficult to collect-no draining holes at tiles level)

Good service level,friendly staff,quick response to any demand within the property,breakfast &location

Location is perfect Breakfast was great and various Rooms are spacious and quiet The cleaning staff are doing great job

the hotel main entrance is having some stairs, so you have to carry your luggage by yourself and to struggle to open the heavy hotel’s door . Nobody is there to help .The spa is offering just Moroccan bath and massage

Excellent location near the station and city center. Hotel is very clean and staff are amazing.

Pleasant stay, colleagues satisfied.

Beer not available. Pool closed, not running all year.

Very comfortable and organized hotel, in a convenient location in Kenitra. Quality breakfast. Helpful staff.

Location

Room Cleaning was average. The shower cabin leaked and had mould in it. The carpet outside of the bathroom was wet when we arrived. On day 2 of our stay, we couldn’t get breakfast because there was no room in the dining area and we weren’t offered an alternative.

Probably the best hotel I've stayed in in Morocco. Everything was good, food for dinner was beautifully presented, breakfast was the biggest spread I've seen with everything you could want.Underground parking for my motorbike, quiet room, comfy beds. It isn't cheap by Moroccan standards, but you get European quality, so worth every penny.

Nothing to dislike. Only niggly point is, I booked a pool view room, but didn't have any view of the pool as far as I could see. But it didn't matter too much. Another small point, the shower head sprayed water a bit inconsistently, so that could have been changed, or cleaned maybe, but still, shower wasn't bad.

Simple , clean, comfortable and friendly staff.

Very polite and professional staff around the breakfast, and they initiate conversation as well. The orange juice is absolutely perfect. Coffee was good too. The reception is helpful and knows enough english to be able to help.

I personally prefer a softer bed, but this was not requested by me prior to the stay. I must say there should be easier for an english-only speaker to communicate at the spa, although the spa was very professional. The isolation at the rooms could be improved, especially when people drop things on the floor at night, or when families are right next to your room and wake up early. Train nearby is noisy too.

Location is great, within walking distance to town center.Staff are very friendly and helpful. Room is very comfortable and clean. Breakfast has a lot of variety of delicious food and restaurant is so calm and quiet. Will definitely be back again.

To be honest can't fault it.

We loved our stay and was hoping to rebook for one night however there is no availability.

See through bathroom door

The room was very clean, modern and the bed was very comfortable.Breakfast is excellent.

Facilities were not good, the gym has no equipment

Hotel design, food and the staff were very good.

There are never around at the hotel. You can't choose alternatives restaurants.

A freindly atmosphere created by the staff ,the service was given with care &smile.a variety of choices in breakfast buffet.