Villa VIK - Hotel Boutique

Quite, small, peaceful - staff are always friendly and helpful..

Having visited several times over many years, it's sad that no investment has been made in this hotel - furnishings looking tired, mattresses could do with replacing, no obvious interest by management in feedback from guests or staff - especially in relation to the food! We have returned because it's quiet and small and staff are friendly - we are always hopeful. Doubtful we will return again, which is a shame..

The setting is great with big rooms, a large heated pool and a hot tub. It was never too crowded, and we had the pool to ourselves the two times we used it. We found the food in the evening to be high quality.

The service really let the property down for us- there weren’t enough staff and some of those we did meet were poorly trained. Simple things like ordering a drink or a coffee, getting a cushion for a sun bed or ordering breakfast proved difficult. The staff were friendly and clearly trying their best, but at this price point we expected better.

Although just minutes from beaches and good restaurants, Villa Vik was a beautiful retreat from the hustle bustle of the tourist areas. The staff is friendly, and the rooms are pristine. The grounds are filled with private retreats to read or relax in the sun.

Internet in the rooms could have been better. Coffee available outside of breakfast hours.

Everything was perfect. A truly peaceful accommodation in a nice location. The food was also great. The hot tub also helped a lot after a long day.

Excellent food, friendly efficient staff.

The hotel was understaffed sometimes has to wait for staff who were expected to multitask.The beds were very hard and uncomfortable.No lift made moving suitcases difficult.

Breakfast buffet good. Quiet. Beautiful building and well kept garden. Nice pool and jacuzzi. Outdoor breakfast possible. Dinners ok.

Most of the time understaffed: one waiter responsible for reception, bar and breakfast/dining room? Wifi coverage in rooms unusable, in the bar ok.

Excellent food and choice at breakfast. Excellent food at dinner.Staff very friendly and worked extremely hard. The hotel and grounds were beautiful, quiet and clean. The room facilities were great.We much appreciated our private hot tub and the delightful heated swimming pool. The laid-back understated atmosphere.

No vegetarian main course on offer. Often the dining room was understaffed, so the service at times was too slow (we ate there fourteen times). A lack of tea/coffee making facilities in our room.We found the bed mattress uncomfortably firm to sleep on. Environmentally speaking, all the frequent towel and bed changing, as compared to many other hotels we have stayed in, made us feel uncomfortable.

Staff were excellent. They worked exceptionally hard and were very helpful, cheerful and courteous.Garden and pool areas were attractive and immaculate.Hotel was very clean.

There should have been more staff at night to support the bar service. A family waited to be served, but in the end walked away without having a drink.The hotel was a little further out of Arrecife and Playa Honda than we expected (30 minutes walk each way in both directions).

The place is very tranquil and comfortable and well situated if you like the idea of getting away from the crowds. The sea is just a very short walk away with a splendid promenade. The rooms are large and comfortable with an enormous double bed.

Food was very mediocre with many of the items advertised on the breakfast menu unavailable, having run out on some days. The staff all tried hard but some were more confident with better interpersonal skills than others. In general, there just didn't seem to be enough of them at meal times and they were working under too much pressure. The evening meal only offered two choices - fish or meat which is very limited, particularly for vegetarians. The additional vegetables for the main course proved to be a few peas with the odd carrot. After a couple of days we resorted to asking for omlettes (which were prepared). When reading previous customers reviews we found our experience was matched by others and am surprised more has no been done to address the issues which seem longstanding.There were a number of faults with the room when we first arrived - the safe didn't work and the nearby drains smelled and this had crept into the room. We asked for the room to be moved due to the smell but as the hotel was full this was not possible. In fairness, these faults were resolved with 24 hours.

Breakfast and dinner good. Pool excellent. Staff efficient, helpful and very pleasant. Location excellent - 20 mins walk to Arrecife, 2 mins from motorway, 5 mins from airport. Decor very high quality and very tasteful.

At times understaffed - e.g. one person responsible for everything. Not good even though the hotel was very quiet - perhaps 7 / 19 rooms occupied. The final bill was itemised but the amounts did not indicate reason for the expense - therefore virtually impossible to check. NB Playa del Cable is a residential area. There is a sea front but no actual beach.

I chose this hotel for the little amount of rooms they have, it gave me a sense of privacy, peace and complete relax, exactly what found once there.A special mention to Naomi, she was the sweetest and super kind.

Breakfast quality and should be improved.In general all was very good, and could actually come back but tbh I wouldn’t consider this a 5 stars hotel.. a very good 4 stars is more appropriate.

Perfect for a quiet and restful holiday.Belfa, Abdul, Paula & Naomi provided great service and support.

Need transport to visit local shops, cafes, etc.

Villa Vik is perfect for a recharging break. It is a relaxing, quiet environment (not the place for those looking for lively nighttime entertainment). The small team of staff are attentive and look after you well. It is kept spotlessly clean.

The lack of sun umbrellas

The Staff were excellent. They were attentive and friendly.Combination of buffet breakfast with a good selection of cooked food was available to order. We chose the option of half board and the evening meals were ample but not overfacing, and to a very good standard.We did not find any suitable restaurants close to the hotel. The closest was at Playa Honda, about 2.5 km walk along the sea front promenade. Arrecife was about 2 km from the hotel. There are restaurant/bars and pizzarias along the front. We would recomend a visit or two to the restaurant on the 17th floor of Gran Hotel. The views are amazing and the food is not as expensive as might be expected.

There was nothing to complain of regarding the hotel. It is a great place to just relax.If you want a place near buzzing nightlife this may not be the hotel for you.

Best thing about this hotel is the staff. Always smiling and helpful. Rooms spotless. Grounds immaculate. Quiet and relaxing.

Good, could have been more varied

No good wifiPillows, not of the comfort quality, bar/social area limited

The hotel is very small and quiet. The decor and cleanliness were outstanding. Food and drinks were good value. Fabulously quiet and restful.

Maybe a little more choice of dishes in the dinner menu

Peaceful, spacious accommodation. Spotless rooms and public areas.

The garden/pool area was not maintained as well as the house. Not enough cushions for sunloungers broken parasols and generally a bit neglected.

good

Evening meal was not as good as previously. This is our 3rd visit but first for 3 years

We liked the location , the gardens and pool area are lovely, the food is excellent

There was no general manager to make on the spot decisions the manger is based in another Hotel, nobody at reception when we arrived, and no offer to help with our luggage to our first floor room (there is no lift). We had water leaking through the ceiling into a cupboard when we reported this to the reception they attended with towels to put under the leak they could not offer us another room because they had to contact the manager who was not available they relocated us to another smaller room the following day We had to ask for a reduction in room price none was offered. The service in the restaurant depended on which waiter was on duty