Kibo Palace Hotel Arusha

The location and the sauna

The hotel staff are cheap people.. they had switched off the air conditioning in both our rooms at night to save some money..

Beautiful, secure, comfortable, great buffets.

Keys didn’t work

Elegant, clean, fully functional and modern. The staff were helpful and gracious. Highly recommend!

Comfort, cleanliness, beautiful outdoor garden and swimming pool.

The rooms are cozy, has a nice English Rustic vibe to it. Staff are quite friendly and welcoming. Breakfast has good variety!

It was very central to town. There are no good views.

Central location and good outdoor space. Decent meals and helpful staff.

Perhaps more sun loungers would be of use at the pool.

The place is very clean and nice high quality fixtures and fitings, service was good great food, overall very nice place

Improve on the tvs they are old

Location is very good. Very friendly staff, clean property

Internet was very bad, telephone didn’t work, safe deposit box in my room was locked. The breakfast menu was the same for all days

It has basic things you'd find in any 4 star hotelOne thing for sure the staff are excellent:Especially IreneFood was excellent

Pretty low standard for a 4 star hotelPool needs a heating system especially with the climate in Arusha Quite expensive for a low standard 4 star

Location

Almost no loungers around the swimming poolLarge groups of screaming children allowed around the pool

staff and food. very helpful stff and good food

being pestered out on the street.

Nice central location. Really comfortable stay with everything you need. Restaurant meal was delicious as was breakfast. Staff were lovely.

Nil

The hotel is situated close to the town within walking distance. Staff was extremely helpful and friendly.It has a homely feeling about it.

The shower in the bath is not ideal.Not all staff understand English or can speak English properly.Carpets in the foyer had stains that looked like it was not washed in a long while,

The room was wonderful, very spacious. The housekeepers were great. I liked the location of the hotel. It was close to many things. The gym was small but functional. I enjoyed the in room dinner service food menu. They also have a foreign money exchange bank inside the hotel. The pool is kept clean everyday. I enjoyed being able to eat outside as well.

The taxis they did business with were a little expensive. Other hotels were cheaper with taxis. I suggest finding your own or getting a tuk tuk. Treadmills don’t work that great but it was still functional. Lastly, as a solo parent we received less service at dinner and breakfast compared to a bigger party. I know usually bigger party of people may mean bigger tips, but it didn’t feel good to occasionally be ignored. Lastly, I didn’t know the policy of paying for the drinks right away. I thought it would just be charged to the room. It felt embarrassing to be chased down by a staff member, mind you who ignored us most of the time, to tell us we needed to pay for the drinks. I suggests letting your customers know the policy when you sit them down since things can be different in different countries so no embarrassment happens.

It’s the perfect place to go before starting Safari! We arrived very early after a long flight and Erick the nice receptionist managed to give us a room where we could rest! The staff are what make this place special! Everyone has a big smile on their face and is so polite and genuine. A special shout out to Adam who served us delicious lunch by the pool and David at dinner in the restaurant. We had by far the best paneer curry we’ve ever had. In general the food choice was amazing and great vegetarian options as well.The room was very clean and comfortable. When we checked out two of the housekeeping staff offered to take our bags on the way down. The level of service was incredible and many other 5 star hotels could learn front hear guys. Asante Sana :)

The room was a good size and comfortable, as was the bed. It was perfectly fine for a place to stay for a day or two after arriving or before departing Arusha. The buffet breakfast was good and restaurant staff were very friendly and helpful.

Several days before our stay I sent through a request to reduce our booking from 2 nights to 1 - this was inside the change period on booking dot com. However I received no response. I sent a follow up message on booking dot com two days before, and tried to call the night before. However again, received no response from the property. I finally got hold of someone over the phone the morning of our stay and they said it was fine and they would update our booking. When we arrived the booking had been shifted back a day. We were told that it was now too late to change the booking without paying the full fee. When I said that we had requested a change, they said they would agree to charge us half of the additional night due to a booking dot com ‘commission’. I struggle to see how booking dot com would take half, which was still a significant amount of money, particularly given I had documented evidence of the request several times, so they had opportunities to change it. We agreed to the payment however this was very disappointing and tainted our stay.

The falicities are really great, perfect to relax

One member at the reception who was not willing to help us, on the contrary to all the other members of the staff.There was only three long chairs for all the hotel.

Kibo Palace Hotel was remarkable ?? Staff members were amazing. Really helpful and friendly. From the reception staff to the restaurant and the domestic and the bar staff kept my Cocktails coming. Quite a charming young man.

Comfortable bed, the shower was great and the breakfast was delicious

A nice hotel in a good location, friendly personnel, very functional for 3 adults. Good value for money.

First we got a room with a faulty AC but luckily we were allowed to change rooms. The second one had the same layout as the first one. Maybe it was a bit more worn out but most importantly the AC worked like a charm. After the long hot day on a safari this was just what we needed to get some rest.