Karuizawa Prince Hotel West

Staff is very friendly and helpful,room is very big and clean with great view.

Ski-in ski-out, very close to lift and onsen.

Bus schedule not too often

Clean and nice

Check in 3 pm and check out 11 am . Cheating the time. If extend must pay by hour

Very nice and spacious rooms. Amazing location in the snow/forest. Huge on-site shopping mall with dining options. Right next to Shinkansen station. Shuttle bus services. On site onsen with sauna and both indoor and outdoor baths. Great breakfast buffet. Lovely grounds. Walkable.

The town itself doesn't have much else to offer. Shuttle bus having two slightly different routes didn't make much sense. Not being able to easily prebook English speaking ski lessons was inconvenient. No mid level on site dining options, all quite expensive. Amazing fireplace area, but often they would let it go out.

Gorgeous rooms, nice amenities, lovely view, the most serene onsen, great central location

The temperature in the corridors were kept rather warm, and the walk to our room was quite far.

It was a very spacious complex. Main hotel was designed with taste.

When staying in the cottages, you have to pay for accessing the onsen facilities and it was only accessible at certain times. It made us feel like second class guests even though we paid 1,000 eur for two nights. It would be better to include the onsen fee in the cottage rate and have guests feel welcome to hotel facilities.

Close to Outlet mall, nice town. Great grounds, nice Onsen

Very busy. Need to book to have dinner and no availability

Helpful staff, easy walk to train station through covered shopping mall, guest lounge, children's picture book display in lobby, spacious room

Hot spring and bath were amazing! Beds were very comfortable and staff were very friendly.

Too many expensive shops and mediocre restaurants in the mall.

it’s a good base if you want to travel around Karuizawa. We went cycling around karuizawa, so it was quite convenient that they already have bike rentals in the hotel. The hotel is so big that it would take around 30min to cycle.

Since they have A LOT of rooms, the check in process feels a bit like you’re about board an airplane - which is not really a breaking point, but i find funny and interesting. They announce tier levels so those with membership can check in first. The lobby is always busy, so kudos to the staff who keeps up with them even though it feels like there’s not enough of them.

Smooth check in and check out process. Staff were polite and friendly. Cozy and clean cottage surrounded by nature. Very near outlets, about 5-10 minutes walk. Family mart convenience store is just beside the lobby.

Shuttle bus fr lobby to cottages and vice versa, stops services during 11:45am- 5pm

The room and bed were super comfy, it was the best night of sleep during our 6-day trip. The cottage is perfect for a big group like ours. The surroundings are quiet and the view is fantastic.

The location of the cottage is kind of far from the city. You need to take a shuttle bus (which runs every 30 mins) from the train station to the main lobby of the hotel, and then another shuttle bus (which runs every 15 mins) from the main lobby to the cottage. Traveling between the town and the cottage can be time-consuming.Additionally, there were insufficient sockets in the rooms.

Nice location and close to Karuizawa station.Hotel provides free shuttle bus to and from train station.Easy access to Karuizawa Prince Shopping Centre

Due to hotel location, only option for breakfast is to buy food from Family Mart which located in the hotel

The Onsen and how it very close by to the entertainment and ski area and they have shuttle bus that goes around the property

Comfy stay! Good if traveling with bigger party. Kids loved running around the forest area. Door to door pick up for check in and check out.

A bit far to get to reception but shuttle buses run frequently enough

Beautiful grounds and room and free shuttle to and from the train stn

Nil

Karuizawa Prince Hotel West is a well-integrated ski resort offering a convenient and enjoyable stay for visitors. Located near the JR station, it provides free shuttle services to and from the station, making transportation seamless. It’s a great option for families, even if not everyone wants to ski, as there are plenty of other activities and shopping opportunities nearby. The cottage-style accommodations are cozy and nestled close to nature, offering beautiful views and a relaxing atmosphere. A perfect destination for both winter sports enthusiasts and those looking for a peaceful getaway!

The hotels facility in general, the shuttle bus that picks you up from the station to the hotel and vice versa. Generally the staffs are very warm, approachable and friendly. It is very helpful that some staff could speak and guide us in English. One Indonesian staff, Diana was very helpful in providing us information. Another two staff from the skii/snowboard rental guided as on how to wear our snowboarding shoes properly since it was our first try to do snowboarding.

We paid 7,300 per person (3 pax) for the lift, but we were not informed ahead that the lift has no return (for that day). Since it was our first try to do snowboarding, it was difficult for us get on the lift with the snowboards on. We were not allowed to get on the lift without the snowboards on but we were not allowed to. We tried to ask if we could just return our tickets and get a refund but they said we couldn’t get a refund. So we ended up not trying to get on the lift.

Beautiful location, spacious rooms, great facilities.

Excellent location and beautiful resort grounds. Good balance of modern comfort and rustic charm. If you are there to ski, the location of the resort right on the slopes with the attached ski centre can't be beat.