Shibu Hotel

The staff was incredibly nice and accommodating. The food was really good and different every night. The rooms exceeded my expectations! I will be back!

Meals included were terrific! Rooms are beautiful and onsen is very well maintained and stacked with amenities.

Wish there were some options for room food service. Many shops closed early nearby.

Family owned, very nice staff, very clean property right in the middle of town.

The perfect location, a wonderful room, fantastic meals and gracious hosts. This hotel is also very close to the snow monkeys!

The location was excellent, right in the heart of the charming resort town of Shibu Onsen. The staff were outstanding, and we really appreciated the pickup from the train station as well as the shuttle to the monkey park. Everyone was very kind and attentive to our needs. The hotel’s onsen was also very enjoyable.

We stayed just after New Year, so the room rate was quite high, but we understand that the whole town was sold out and demand was exceptionally high. The town shuts down very early at night so it was a challenge to get dinner after 8pm and there was no dinner at the hotel.

Japanese meal was outstanding variety and taste. Setting for private onsen had a very natural feeling. Our corner room and view was exceptional. Shuttle service saved us a lot of concern.

Shibu Hotel is an absolute gem! The beauty of the property is matched only by the incredible hospitality and service. From the moment we arrived, the thoughtful touches impressed us – our names were on shoe cubbies and our room door. When we went down for the multi-course traditional dinner, we were met with a warm welcome by a line of staff who even placed name tags on our shoes. This dinner was a culinary masterpiece, truly one of the most incredible dining experiences of my life.The ryokan was impeccably clean, and our room was spacious and spotless. The food, especially the unforgettable dinner and breakfast, is an absolute must-try. A delightful surprise was the availability of generously sized yukatas that comfortably fit both my husband and me (both over 280 lbs). The hotel’s hot spring was pristine and beautiful, offering a tranquil retreat and a lovely outdoor hot spring. They also offered a private hot spring for families/groups for an additional charge. The level of service was truly exceptional. They took care of our car, and upon check-out, it was brought to the entrance, backed in for easy loading. As a final touch, they even wiped our car windows before our departure. Without a doubt, this has been one of the best hotel experiences I've ever had, and I've traveled to over 20 countries. I wholeheartedly recommend Shibu Ryokan!l

Even though the lobby is a little dated, our stay was awesome. Room nice and comfy. Breakfast was fantastic. Shuttle from train station and also shuttle to Snow Monkey Park and back was a great bonus. The owners are really nice. All the staff went out of their way to treat the best. Really enjoyed our time there. Comp drinks in lobby and in the room were great. We would stay here again and every time we are in this lovely little town.

The shoe thing in the lobby was over cumbersome. Took a couple times doing it to get it together.

The room is spacious and the onsens in the hotel are great. I really recommend trying the outdoor private onsen, that was our favourite. The food was very high quality and the staff was very polite and helpful. Very close to the public onsens of the village. They also offer free shuttles to the station and the monkey park if needed, that is explained in advance. They also had English speaking staff members (not so important to us as we speak Japanese) overall great service and very good hotel.

Not that we didn't like it, it was just unusual that they asked for our car key to park the car for us (it's similar to parallel parking which is not a thing in Japan, so I'm sure this is great help for many guests). We haven't experienced this kind of service in Japan so we were a little confused about it.

Dinner, Breakfast, the facilities and the town area provided an amazing traditional Japanese experience and everything was great value.

Bed was very firm but quality.

Great location. Staff very nice and helpful. Room was comfortable and quiet

Very nice traditional hotel decent price and friendly staff. They picked me up from the train station and even drove my luggage to the next hotel I was booked at since they only had the one day available. They also took me to the snow monkey park for free even though it was after my check out time and found my next hotels shuttle bus to have them take me to my hotel after I was done. Excellent customer service definitely worth staying there. Also you get access to the 9 pubic onsen in town.

The room was amazing, great location, and the private onsen was such a special experience! The hosts were so sweet and went above and beyond! Was a beautiful experience all round

Nothing!

Amazing service, this hotel felt like home. They are the nicest people! Loved the private outdoor onsen.

I loved the food, but the hotel dinner and breakfast are not suitable for people who can't eat traditional Japanese food.

Loved it, didn’t want to leave. The food was outstanding and the service was amazing. Huge comfortable rooms. They even cleaned our boots for us. The owners are just so lovely and really add to the character of the hotel. Sitting in the hotel outdoor bath while it snowed is hard to beat. My suggestion is stay at least 2 nights and on the final day, leave on the 10.50am train which will give you enough time for one final onsen after breakfast.

Owners and staff are extremely pleasant and kind. Onsens were wonderful. We booked a Japanese room and it was huge! And the free shuttle from station and to snow monkey park was an added bonus!

Nothing!

I really liked the athmosphere of it. It felt like traditional Japan. We had half board that allowed us to try japanese food beyond what we would dare to order in a restaurant. The staff was exceptional!

Very comfortable and relaxing stay. Staff was very hospitable. Rooms were very spacious and clean. Breakfast and dinner were delicious. In house onsen was very nice. Right in the heart of Shibu Onsen area and a short 10 min drive to snow monkey park.

Our room was large and beautiful. I liked that there was a shuttle to take us to and from the monkey hot spring park. The shuttle will also pick you up from train station. There were only 2 monkeys at monkey park , but the hike was worth it - really beautiful hike-eat at the park’s restaurant it was great food at a good price. The hotel gives you a key to all the onsens in town. The town had a few cute shops. The hotel employees were all very nice.

I assumed when I booked and they asked me about food allergies that breakfast and dinner were included- the price of this hotel was really high- mid $300’s so I assumed food included. But on arrival they said the meals were not included- though I will admit it was my fault that I didn’t scroll down and see the half board option.. it would have raised the price to over $500 for one night. Not getting breakfast was an issue because there was only one place in town to get breakfast and it was not good. For the price a basic breakfast should be included.

The location was good for us as we wanted to stay in an onsen town. The owners are absolutely wonderful. We were very kindly given a lift to the monkey park and to a lovely spot to take some pictures and were really looked after during our stay. We had one Japanese style dinner and breakfast during our two night stay. It was delicious with real attention to detail and was beautifully presented. All the staff were lovely and warm. You are given a 'master' key to the nine different onsens in town to use at your leisure (during opening hours)

Our room was very dated and overpriced for what it was. Breakfast and dinner came at extra cost. This was the most expensive location we stayed at during our two weeks in Japan - it was offset a little by the availability of the town onsens and the lovely welcome from the owners.