About
Hotel Marroad Karuizawa provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.The hotel offers shuttle amenities to assist you in discovering your desired offerings in Karuizawa.When arriving by car, you'll be grateful for the on-site complimentary parking at hotel.The hotel offers reception amenities including luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure a pleasant stay, a selection of rooms at hotel come furnished with blackout curtains and air conditioning, all designed with your ease in mind.In select rooms, visitors can enjoy a touch of amusement with the availability of television and cable TV for their entertainment needs. Within specific rooms, a refrigerator and a coffee or tea maker is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer and toiletries within a few chosen chambers. Start your day stress-free at Hotel Marroad Karuizawa as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment.Throughout the day and night, guests can enjoy light refreshments with the hotel offering vending machines.
22 Reviews
- Cleanliness
- 8.7
- Staff
- 9.0
- Location
- 8.4
What Guests Say
- “The hotel offers a convenient free shuttle service to and from Karuizawa Station between 9:00 AM and 6:00 PM, which is a quick 7–10…”
- “Hotel Marroad Kariuzawa was very comfortable and tranquil. The hospitality was as usual for a Japanese hotel: outstanding. Japanese…”
Room Options
Our Best Price. GUARANTEED.
Exclusively for Priceline members Details
1/4Japanese Style Room - Non-Smoking
- Air conditioning
- Bath or Shower
- City view
- Crib(s)
1/4Japanese Western Non-Smoking
- Air conditioning
- Baby Cot
- Bath or Shower
- Bathrobe(s)
1/4Twin - Non-Smoking
- Air conditioning
- Air purifier
- Baby Cot
- Bath or Shower
1/4Room wiith Tatami Area - Non-Smoking
- Air conditioning
- Bath or Shower
- City view
- Crib(s)
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What Guests Loved
Based on 22 reviews
Pros +
- The hotel offers a convenient free shuttle service to and from Karuizawa Station between 9:00 AM and 6:00 PM, which is a quick 7–10 minute drive. The rooms are consistently clean and spacious, and the staffs are friendly and welcoming.
- Hotel Marroad Kariuzawa was very comfortable and tranquil. The hospitality was as usual for a Japanese hotel: outstanding. Japanese breakfast was excellent. The location was also said excellent. A short walk to the train station and to the busy/touristy streets. It was nice to be a little ways from the bussle! I really enjoyed my stay
- The front desk staff is inexperienced and management did not response to my complaints.
Cons -
- Unable to watch Netflix as TV is older type .
- There is no laundry service. So plan accordingly.
- Overcharging me by Marroad hotel KaruizawaDear Sir / Madam, My room is 201on the night of 27 march 2023 in Marroad hotel Karuizawa. I request to refund my money back. I booked a 2 singlebeds with breakfast for 1person, but 2 person on that night. The extra charge is 9900 yen. It's overcharging me. I told your staff but they disregarded my concern. Here is my grounds, One 2 beds room, 1 person with breakfast. The standard rate in your website is 18700 yen. (PAID IN BOOKING. COM) One 2 beds room, 2 persons with breakfast. The standard rate in your website is 22,000yen. The difference for extra one person is 3300 yen. Your staff is inexperienced and refuse to listen to guests. Staff can't understand English. Seniors are not take responsibility. I'll sure will make complain to relevant council and organizations for your overcharging guests. I have no time to complain onsite but will continue to do so. So you can alert the issue and rectify asap. Regards, Maggie Wonghttps://www.marroad.jp/karuizawa/
The hotel offers a convenient free shuttle service to and from Karuizawa Station between 9:00 AM and 6:00 PM, which is a quick 7–10 minute drive. The rooms are consistently clean and spacious, and the staffs are friendly and welcoming.
Unable to watch Netflix as TV is older type .
Hotel Marroad Kariuzawa was very comfortable and tranquil. The hospitality was as usual for a Japanese hotel: outstanding. Japanese breakfast was excellent. The location was also said excellent. A short walk to the train station and to the busy/touristy streets. It was nice to be a little ways from the bussle! I really enjoyed my stay
There is no laundry service. So plan accordingly.
The front desk staff is inexperienced and management did not response to my complaints.
Overcharging me by Marroad hotel KaruizawaDear Sir / Madam, My room is 201on the night of 27 march 2023 in Marroad hotel Karuizawa. I request to refund my money back. I booked a 2 singlebeds with breakfast for 1person, but 2 person on that night. The extra charge is 9900 yen. It's overcharging me. I told your staff but they disregarded my concern. Here is my grounds, One 2 beds room, 1 person with breakfast. The standard rate in your website is 18700 yen. (PAID IN BOOKING. COM) One 2 beds room, 2 persons with breakfast. The standard rate in your website is 22,000yen. The difference for extra one person is 3300 yen. Your staff is inexperienced and refuse to listen to guests. Staff can't understand English. Seniors are not take responsibility. I'll sure will make complain to relevant council and organizations for your overcharging guests. I have no time to complain onsite but will continue to do so. So you can alert the issue and rectify asap. Regards, Maggie Wonghttps://www.marroad.jp/karuizawa/
A quick jaunt from the train station, this hotel is within easy walking distance to the old machi town. The hotel provides a free shuttle service from the station, which was helpful as we had quite a bit of luggage. We arrived early and our luggage was portered to our room. Post checkout, the hotel stored our luggage until we were ready to leave Karuizawa.
The room lacked power outlets for guests and we had to unplug lights in order to charge up our devices. We could not dial out using the room telephone.
good breakfast with garden view.hotel shuttle bus to ski area took only few minutes.staff very helpful to book restaurant near by.
no shuttle after 18:00
It's a very quiet area and the staff are very helpful! The location is not near the train station but there is shuttle service from 9 to 6pm, you might want to give a call to the hotel to help you get oneWe enjoyed our stay here as it was comfortable and quiet. It was during the winter with snow so you will get a nice view by your window!
The location of the hotel was very convenient and the shuttle bus service to/from the Karuizawa station was very handy.Breakfast spread was good and nutritious. Cleanliness in the hotel was excellent.
Tennis court was not available as advertised. I brought tennis rackets and shoes hoping to enjoy the game in the excellent weather but wasted carrying all the gear in my luggage. Disappointing.
Breakfast was delicious and room was spacious
It was expensive
Very attentive staff! Great breakfast!
cleanness, very helpful stuff,
everybody friendly. serviced ex?
Amazing breakfast!So tidy room!!
Superb
Exceptional
Superb
Passable
Passable
Very good
Amenities & Policies
Amenities
Food & Drinks
- Restaurant
Media & Technology
- Free Internet Access
Transportation
- Free Parking
Health & Safety
- Health Services
- Daily disinfection
Kid Friendly
- Family Friendly
- Kid Friendly
General
- No Smoking Rooms/Facilities
Guest policies
| Check-in | After 3:00 PM |
|---|---|
| Check-out | Before 11:00 AM |
| Internet | Free Wi-Fi is available. |
| Parking | Free parking is available. |
| Children & Extra Beds | Children of all ages are welcome. Children of age 0 to 1 can stay with cot, subject to additional charges. |
| Pets | Pets are not allowed. |
| Room Rates | All rates displayed are for two guests unless otherwise noted. |
Important info
Starting 1 June 2026, changes in local tax regulations will require guests to pay an Accommodation Tax at various updated rates, which will be collected separately by the property at check-in. The tax is determined based on the room rate and is charged per person, per night, as follows: 【Accommodation Tax from 1 June 2026, onwards】 For room rates less than JPY 6,000: None For room rates JPY 6,000 or more: JPY 300 (*JPY 200 for the first 3 years after the program starts) *For the purposes of the accommodation tax, the term “room rate” shall refer to the room-only rate, excluding meal charges and consumption tax. * Please settle the payment at the hotel upon check-in, even if you have paid by credit card in advance. *Applicable conditions for taxes, etc. are determined by each local government. For details, please check the official site of each local government or contact the hotel directly. *Taxes, etc. may change or be newly introduced without notice.
Location
Karuizawa1178, Karuizawa
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