Shakespeare Hotel

The staff were very helpful.

The hotel was spotless, and the staff were incredibly kind, going above and beyond to make us feel comfortable. We arrived with our 2 year old and were pleasantly surprised to find a crib already prepared for us. The room was spacious, cozy, and perfect for our stay.Highly recommend this hotel if you’re visiting the Hakuba area.And a special mention for the restaurant—don’t miss it! The chef creates absolute magic with South Asian cuisine. ?

Absolutely nothing

Great spot right on the main street of Echoland, Hakuba. Bus stop to all slopes just up the road and easily walkable. Great breakfast, helpful staff, good sized and comfortable rooms for a couple. Plenty of storage for snow gear and if renting a pick up service is available from the main rentals which is handy.

Great location, spacious rooms. Some staff very helpful (we loved Chris), and some were not so much

Paying for the daily breakfast is not worth it. There are much better options that were walking distance nearby.

The breakfast was great but the room is abit dated. Overall, still a good affordable stay

Cleanliness could be slightly better

The staff could be more helpful, from requests about access to the ski slopes, to assistance with accommodating our 2 year old, they went out of their way to provide assistance. The location was perfect, with access to five restaurants onsite, equipment rentals and Hakuba Valley bus at the end of the street (less than 100m), a convenience store next door, there is no better location in Echoland.

The rooms were clean but somewhat dated, but still clean and spacious. Showers were difficult to control and shower head in our room was broken. The paths between the buildings were not maintained and slippery due to ice. A quick daily shovel would improve access.

Our stay was incredible. The rooms were spacious but cozy and exceeded our expectations. Access to the ski fields was easy with buses going constantly from outside the hotel. There were plenty of meal options with restaurants attached/surrounding the hotel. Shakespeare is situated in the main street of Echoland so you have access to plenty of bars, restaurants and shops. We loved our stay as a group!

Nothing. We loved our stay.

We enjoyed our stay here and would recommend it. The location is great for easy access to buses for ski fields and dinner and food options. The dry room, washing machines, and easy return of ski gear were convenient amenities to have. The staff were helpful and answered every question we had. The only reason the stay is an 8 is because it is outdated.

The locality was brilliant. Nice and close to restaurants, bars and cafe’s. Buses to slopes at your door and staff we exceptional!

Great Location, Chris and Athena staff were amazing and extremely helpful. Easy to get a shuttle to Happo One, Iwatake, or Hakuba 47. Pushed two single beds together to make a double.

1). Breakfast was average at best.2). Kin Kitchen was overpriced - should be about 50% less for the quality.3). Get a license for the shuttle busses and offer a few shuttles to Happo or Hakuba 47 at 7:30am. Guests should write down their names for it.4). Needs a fireplace downstairs and upstairs with better lounging around furniture. 5). Wifi is poor. 6). Some staff not very receptive, some staff great.7). Remove the snow from the roof, caused leaks and bloody dangerous.

Great location, friendly staff, Rooms were average but overall comfortable

The location

This was a very disappointing stay. We booked for 14 people and the rooms and hallways were not clean upon check in. We had to call for a cleaner to get rid of a terrible smell in two different rooms. They took so long, we had to run to the shop down the road to buy cleaning spray. Breakfast was advertised as included, which was not the case and we were asked to pay over $1000 dollars for our group if we wanted to include breakfast. We were specifically told that they offered a service to wax ski/snowboards which they refused/denied when we tried to use the service they had recommended upon check in. The rooms were very plain, small, and basic. We were in the Annex building. The rooms in the main building are what is advertised and are updated and much nicer. The food was not good and our group was very disappointed on our first dinner at the hotel. The staff was not helpful when it came to transportation at all. They do not offer a shuttle service as advertised even though the shuttle van just sits in the front parking lot. I would not recommend staying here, our entire group was disappointed and the hotel was below our expectations based on their website and appearance on booking.com

Great location, can walk to great restaurants, bars and convenience store. Bus stop almost out the front to the ski resorts. Nice & warm & cosy. Drying room very handy!Staff are very helpful and friendly.Unfortunately room was not cleaned as requested (only once in 7 days).

Room cleaning service did not show up.Pillows very uncomfortable.

Great location,comfortable beds,helpful and friendly staff

The property was small but mighty! It was located near a bunch of restaurants and right next to the shuttle. The bed was comfortable and the room was spacious. The staff were the highlight of my stay! Every morning they would greet me by name and help me figure out where I wanted to go. They were funny and pleasant and did their best to make you feel welcome. They even let me leave my gear (jacket, helmet, etc) on the chairs while I went to the dry room to put on my boots so I could have an easier time getting up and down the stairs with my skis and boots! I highly recommend this place for solo female travelers because whether I was at the main desk or sitting in the restaurant by myself, someone was always there making me feel comfortable, watching out for me if something wasn’t quite right, or chatting with me so I didn’t feel so alone!

They did not change the sheets and my room had a small ant issue while I was there. Also they do not provide hair conditioner in the room which was slightly annoying. My biggest thing was that while they will pick you up from the train station, they will NOT drop you off at the end of your stay and will not tell you about this. Because of this it was too late for me to get a taxi to the train station and I had to bring all of my bags and gear onto the ski bus to get to the station which almost made me miss my bus because it is not very reliable in terms of being on time. Also be aware that they are located kind of far from some of the mountains so it may take a 15 minute bus ride to get to a mountain or over an hour bus ride (depending on where you want to go) which is a little inconvenient since the lifts close quite early. And depending on how many people there are on any given day, you may not be able to get onto the bus which may take you even longer to get on the mountain.

The staff were amazing after my husband became ill. They went above and beyond to help us. The stored luggage both before and after our stay and arranged for it to be sent on to the airport.

We tried to contact the hotel via email to ask about luggage storage but were unable to get a response.

Location was great, and rooms were a fantastic size.

Would be great if the Shuttle service the hotel provides could extend the availability times, and extend locations to where it would take you - i.e., to the train station. This is in consideration that there is very limited ability to move around with luggage (ski bags particularly, and little taxis available).

The location was great, surrounded by restaurants and Convenience supermarket. Buses were close by to ALL Mountain resorts. The staff were the best.

We were promised transfers from the station to the hotel and back but we had to pay for both trips?

Poor

Never stayed in a hotel where you have to reserve and ask reception to clean your room and at least change towels and take out rubbish. ( Stayed for over a week...)

Location, space of room, staff was helpful and friendly