Sheraton Changsha Hotel

Good and varied breakfast — perhaps the only positive aspect of the property.

Worst Sheraton I have ever stayed at in terms of comfort.The air conditioning did not work during my stay, and I was informed by a staff member (using a translation app, since no one speaks proper English) that the air conditioning only works in the summer. I was even advised to leave the window open, which I did, but it did not solve the problem.I complained about the unbearable heat in the room, and they brought two fans, which helped very little. I had to sleep for three nights in temperatures close to 30°C.The hotel has central heating that cannot be controlled by guests. Forcing guests to endure 27°C daily during winter is something I have never experienced before.It is unacceptable that in a well-known international hotel chain, no staff member speaks even reasonably fluent English. Fluent English should be a basic requirement for front desk staff or any role that deals directly with guests.Additionally, the refrigerator in the room was not working and had to be replaced.

Spacious rooms, short walk away from downtown’s busiest streets, nice gym and awesome staff!

The hotel is clean but getting tired. My room’s AC wasn’t really cooling the room even at 16C. It was manageable, but this must be taken care of.

The services are very good, all staffs are helpful and can quickly solve the problems when raise.

Central air control, so can’t control the room temperature by guest.

Staff were courteous and a good source of information on surrounding attractions n transportation.

Room slightly dim and smaller than what I expected.

Great facilities, including a well equipped gym. Very comfortable room.

Location was a bit far from the metro, but the metro station is just one stop away from Wuyi Square and you can always take a DiDi anywhere.

Really friendly staff. The breakfast spread was really good.

Older property but well maintained. The laundry service is very expensive compared to other hotels we have stayed in.

Clean, nice facilities, staff was friendly and breakfast was good and there was a wide variety. Hairdryer was good too

Water flow from shower head slightly weak

Excellent throughout; comfortable room, quick and efficient checkin (with grateful thanks to English speaking staff, not a given in Changsha), and great spa facilities.

Very nice hotel, nice rooms, nice pool and in a good location. Breakfast also very good. A bit complicated to find the reservation when checking in, but sorted out by the manager.

The staff and their prompt service. The undying assistance I got from Cindy even before I got to Changsha She was very helpful via phone even when she was not at work

The rooms were quite smaller than expected

Very good

Long time for check in

Superb

Very good

Superb