Cradle Mount Hotel

The photos looked nice.

The location was terrible and felt unsafe. Property is very run down and lacks general maintenance. The room was freezing cold, hot water worked intermittently and sometimes would just stop. Lights randomly flickered during the night even though the light switch was off. Cleaning of the room never happened unless specifically asked. One single key for the room, so when you left the location you would have to leave the key behind for the cleaning of the room. Breakfast for the price was absolutely shocking. I ended up leaving 3 days earlier than planned and found alternative accommodation for the nights I could, because it was prepaid via bookings.com the hotel said “we will give you 50% discount on your next trip” and charged me full prices, even for the dubious breakfast.Drop your expectations if you book this property.

Staff were extremely friendly and helpful. Justice was very accommodating, kind and helpful. The breakfast was delicious.

Nothing. Everything was great.

Warm welcome by the staff,place is clean,beds are comfortable even though we came late they prepared dinner for us and called to notify us about the things we left at the hotel and offer to courier to us. Keep up the good work

1. Place was generally clean2. Rooms were comfortable - bedding to be specific3. What was seen on images was exactly what we got.

1. Staff was friendly but wasn't very 'staff looking'. No uniforms were present to be able to identify them. Just friendly faces.2. There were ants all over the dining area where we were seated - even over cutlery3. Food took extraordinarily long to prepare (above an hour) for three people in an empty dinning area and wasn't that palatable.4. Lady who took our order couldn't even smile and had a lot of 'attitude'. The menus had a lot of food that was not ready in the kitchen. 5. Bathroom didn't have any areas to hang towels6. Shower ran out of water while showering

the staff was very friendly

when we wanted to checkout there was no-one at the reception and even called the phone number and was not being picked up only to be told they were in a meeting. you should leave at least one person at reception!

Arriving at a sticky reception desk. We were met by a lady in her underwear. Givin a valentine menu for dinner, just to hear ingrediants for valentine menu was not delivered. Ordering wine only to learn only 2 bottles red wine are available in restuarant. Menu was limited. Meat was tuff. We paid for dinner bed and breakfast but went home after dinner.

Friendliness and helpfulness

Uncertain as to what food was available and when. Kitchen closed unless requested. Was more like a small guest house than a hotel

Great breakfast. The ambience was peaceful and quiet. Although the hotel was not full, the staff still gave us a 5 star treatment with the exception of receptionist who did the booking in on Friday night.

The reception and receptionist was not the friendliest on Friday night when we booked in. If it were not for this , I would have rated the whole experience a 10.

Everything, room clean, receptionist friendly, welcoming and helpfu, breakfast clean and fresh

I still think you are bit over priced. The same amount you charge big hotels with a nice variety of buffet breakfast, charge the same amount and even lesser. I strongly feel you are are way over priced for your location and what you offer.

Didn't include breakfast and the receptionist kept on asking us to pay for breakfast it was irritating as if we would go eat what we didn't pay for

Receptionist should improve her bad attitude and our room had no water no kettle and bath tub was dirty The cleaning staff ladies were excellent

The breakfast was good, the staff were very nice and friendly.

I don’t think it’s value for money. The hotel did not really meet expectations.

We left early before breakfast Location was good and quite

Shower water was cold

It was close to the wedding venue we were going to & security wasn’t bad.

The beds are so uncomfortable, the rooms weren’t properly cleaned, not worth the price we paid for.

I recently stayed at this establishment, drawn in by its five-star promise and stunning location. The scenery truly is breathtaking, offering a peaceful retreat surrounded by natural beauty. Unfortunately, the experience fell far below expectations, and I left deeply disappointed.

From the start, there were major issues with my booking. I was initially given a back room with no view, I booked a different Room . When I complained, I was moved to another room, but even then, things did not improve. Shockingly, multiple people were trying to enter the room between 24:00 pm and early hours of the evening . Thankfully, I had the latch on, but this serious security breach left me feeling unsafe.Adding to the chaos, the staff blamed the receptionist for not blocking out rooms due to availability because of a wedding the next day. This was completely unprofessional. Ree the receptionist, who was clearly on edge, was the only bright spot—doing her best to assist despite being under immense pressure.Dinner was another low point. While Candise the chef made an effort to accommodate my meal . Basic items like a salad were out of stock, and the managers, dressed casually in slippers, gave the impression of a poorly run operation rather than a luxury establishment.After reading other reviews, it’s clear my experience wasn’t an isolated case. Many guests have faced similar or worse problems, including poor service, hygiene issues, and security concerns, which is alarming for a place marketed as five-star.For the price charged, this place is a big NO NO. The stunning scenery and efforts of a few staff members cannot make up for the lack of professionalism, organization, and basic hospitality standards. Significant improvements are urgently needed, from staff training to security measures, before this establishment can truly deliver the premium experience it promises.This version incorporates all your experiences, from the room issues and blame-shifting to the overall lack of professionalism, while highlighting the positives of the receptionist and chef’s efforts. It provides a fair but firm critique.

The security system was good.

When I did my bookings, I indicated that I needed a room with a balcony and garden view, but when I checked in, I  was given a completely different room. Ant nests were found in the room, and it was not thoroughly cleaned. There was no dustbin in the room.

Facilities were neat and clean. The service was good

Limited meal options due to stock shortage. Wonderful place to stay, but definitely not worth the price

Complete useless. Payed but did not allow us on property. They claimed that we did not pay them. Had to drive back hom.

Beautiful tranquil atmosphere almost a hidden gem. The gardens and decor pays attention to detail. I enjoyed my stay and will recommend to anywhere looking for comfort and elegance at a sho left.

Meals

I stayed overnight did not have a chance to explore the facility

For the amount that I paid, I expected breakfast to be included in the price and not be charged for the breakfast.

The place is not far off the turn from the highway.

Room door coud not lock and the reception lady did not mention anything. When she showed me the room, she pretended to use the key to open the door and then pretended to lock the door when I went to fetch my bags. I only realised when I was leaving for my event that the door couldn't lock. When I asked about it, only then was I told that there was a problem with the lock and they didn't have any other room. All this after I had signed an indemnity that they would not be liable if I lost any of my stuff. Clear deception and if they could hide that kind of information, I wonder what else they are hiding.