Sandri Palace Hotel

Lobby, breakfast, reception staff. Everything else was bad

Rooms not cleaned properly. Water from tap muddy/rusty color. Residue of mold around ac, windows and bathroom walls. Mattress veryvood and uncomfortable. King/queen bed really not king/queen mattress....its 2 twins mattress put together making a very uncomfortable spot in the middle. This is our 4th time here. First two times, the rooms were good condition and cleaned propely but that was 4 years ago. We went back recently with in the last 2 years and it was bad but now its worse. The hotel must fire the manager of the cleaning staff and hire someone with higher standards that could instil the values into the staff.

Gym small but correct. Bed ok. Breakfast was good but very repetitive

First i was told that the tiny water bottles in the room were a token. The first day i brought a big bottle from the supermarket "no sir, there is water in the room, serve yourself". So i drank lots of them. Only on check out it appeared a big amount. I complained but the guy there did not care and charged me. That was miserable. Also, there was a sizeable water leak in my bathroom. The swimming pool: well it's a pool but too shallow and small for swimming.

Location

This is not a 4 star hotel, I would say it is worth 2 stars and at best (if you are lenient) 3 stars.The room was clean but old, it needs a thorough makeover.No coffee machine in the room (4 stars?).The next day we went to Novotel in Itajai which is a similar price but a lot more modern.

all the staff are very polite, and the rooms are clean, the breakfast is extraordinary

Superb breakfast. Lots of options. I totally recommend this. Friendly staff.

For such a high standard and big hotel, having less than 10 parking spots outside and offering to charge for a private parking is really disappointing. Also, I booked a double bed room on Booking and when we got to the room, there were 2 single beds and the room didn't matched the photos. Fortunately, the reception staff were kind to move us to a better room.

Pleasant

Big hotel with no one speaking English and don't even want to try. This is a bit difficult. Don't put multiple nationality flags on the front is you can't have tourist from aboard. Ants in the room. Noisy doors and AC

The location is great and the staff and customer service lovely but the hotel is a bit run-down and doesn't correspond to the photos, it might need a renovation to compete with other hotels in the area.

There seamed to be a sign in the bathroom saying that if the towel was hanging it meant you would reuse it but if it was on the floor it meant you wanted a new clean one. I love this because I am an ecological person and appreciate these kind of initiatives EXCEPT that even though our towels were left hanging they still replaced them with a new one every day EVEN after I asked the front desk to not do so.

hotel room, services, breakfast, spa, sauna

Our stay in this hotel was just about perfect, great shower, good bed, nice pool, and the crew is 5 stars. Also, breakfast was awesome.

The beds are great! Nice infrastructure, nice restaurant.

A lot off ugly people staying in, the room service was a little clumsy, they forgot a lot of things. At the last couple of ours in the last day, they mistakenly took down power source from our bedroom. two hours before we leave the room.

breakfast

my first room was smelly and dirty and with mould at the wall. they changed my room and the smell at the bathroom was the same and was still dirty! I do not recommend

it was clean

rooms very small, very noisy

Stayed here multiple times last two years and was good experience but this time got room with mold. I think there is a section in the hotel that is not renovated yet and if you get the section its not going to same as the renovated section which are far better.

Room 723. Lot of mold.

Friendly Staff and very comfortable room, quiet and great to sleep.

The breakfast wasn't that good, all juices were not fresh, they were actually cordial and flavored powder, which is not healthy and does not match a breakfast standard for a 4 stars hotel. Apart from that, The sandwich press was very tiny, one sandwich at a time and over 100 guests eating at the same time, which is not intelligent and generated a massive inconvenience.

they were remodeling… so all the corridors were under construction. the rooms are really small and the bathrooms updated and old.the mattress was ripped and seems to have seen better days. The staff was “ok” most of the time except for the guy that runs the breakfast, he was really rude. definitely not coming back. It wasn’t cheap so it was kind pf a waste of money.

Good place to stay. Great breakfast.

There is limited parking or you have to pay for it. Room is above my expectations. I will expect more space and better bed.

Hotel was very clean the afternoon tea was exceptional. The staff were very welcoming and made a big effort to converse in english. Relations manager André was very hospitable and made sure I was aware a a cervezaria local to visit as he found out I liked beer. Would recommend to any English travellers

I liked it how they had a pool, a gym and restaurants within their facilities, that made things much more convenient to my group.

I thought it was overpriced for everything they had to offer, plus the room I stayed in was extremely outdated.

The location is good overall, it's close from Beira Rio, where you have a lot restaurants, bar, good places to eat excellent food, and a really good place to enjoy the nature.

They made few mistakes with my reservation and provided me another room, but I needed to pay more for it, it's unfair, but I wouldn't want stress myself with it, also they charge it incorrectly, at the end I needed to pay more taxes.Also the bed is not a good one comparing to a king size or queen size, they have two single beds and join to make one.They sells the hotel as a sophisticated place, but sorry, it shouldn't be a 4 star hotel.

Breakfast was very good. Hotel is located in a good neighborhood.

Facilities are a little bit outdated,, but everything works fine.