Enjoy Coquimbo

The beautiful view

The hotel in general is very dirty, the rugs in the floor are old and they haven’t clean them in a long time.The restaurant were they serve breakfast is in the base room and it was all wet because of the rain.It is a petty it used to be a very lovely hotel

The room was good regardless of an unstoppable ventilator bathroom noise, no door sign for not wanting to be disturb or make my room, and a just fair breakfast. The breakfast is on another building, and there is no coffee, just americano. I forgot my cel phone charger and they didn't have one to sell, lend, nor even charge at the front desk. The restaurant down stairs is mediocre, the longaniza felt plastic and the mustard I asked for since they didn't have any pebre of chimichurri, was of the cheapest kind.

the spectacular view of the room, and the easy check in and check out.

Room size and view were great. The choice of places to eat in the casino complex and staff were kind and friendly

Parking system was down and hotel was highly disorganised with it taking over an hour to get the car form the front of the hotel entrance into the parking lot - this seems to happen every time there is an event in the casino according to other guests and locals. Room and bathroom were not cleaned properly with dust every where. Carpets worn and stained. Toilet flush was broken and never fixed. Room service was done through an app that never worked, and a whats app message service alternative for room service was never answered so I never received breakfast two days in a row. Towels were not provided in the quantities needed and house keeping never answered

desayuno

La recepcion del hotel no reconocia reserva de booking.com causando inconveneintes al huesped

piscina temperada y spa

no estuvo disponible Spa Femenino

Location

Costumer Support is Extremely poor , and The Sensation Of Safety Around The casino was extremely week, We Felt Very vulnerable With The environment

We stayed in Enjoy Coquimbo for a weekend in January 2024. The place has amazing location between Coquimbo and La Serena, that gives you an opportunity to commute between cities and see both. The beach is close , just cross the road, and the sea view from the room is amazing. There is a lot of fun and smth always going on around: in casino and bars. Good swimming pool and SPA. Amazing mattress and pillows in the rooms.

The overall feeling is that the hotel is not really 5 start and highly overpriced. The furnitures in the rooms and lobby are used and shabby. Breakfast is not 5 star, comparable to 3, maximum 4 star hotel of Santiago. Casino and beach life may be too loud for those who seek silence.

Breakfast was very simple but with a lot of chances to have, althought the plate was very small and i think they have to improve in future.

There was a lot of noise at 3am and i don´t understand that the hotel did not have a better policy about that in coordination with the local police

disappointing, wouldn't go back or recommend

4pm check, then a 30 minute queue to do so

The room was clean and everything worked perfectly.

To get to the dinning room you have to walk very long. Not close to rooms.

good location

poor service, rooms in poor shape due lack of cleanliness, staff like icebergs.

location, breakfast

felt a bit wore down, some furniture showing signs of wear

amazing views, in a middle of the best in town. The rooms are comfortable also yeh bed and bathroom are extremely clean

the first basement which connect the ballroom with the others facilities even the first floor are so cold because the door are always open also at night.

It was good stay but they can’t speak English in good way but they try to help to understand

Comfy , good view and friendly staff but the level of English wasn't good, sometimes this issue make difficult our stay there, because my wife needed to translate most of the time.

The breakfast was abundant but it was not a buffet which was what I expected.

The spa had separate rooms for men and women and the pool was unavailable.

Location near by beaches and highway

Room's furniture old, crowded parking lot due to cassino's events.

Breakfast service was great as well as the overall staff service. Room service was excellent and the quality of food an drink are even better. Highly recommended. Room cleaning was also done perfectly, quickly fixing any issues found on the first day. Staff was friendly and helpful, something very much appreciated. Overall, really great service.

Though the service and overall premises are good, the premium price does not reflect the quality of the hotel. The beds already show aging and amenities in the room are few. No free water, old TV set, telephone not working, curtains stained/dirty, lack of towels when we arrived at the hotel, are some of the main issues we found.

RoomWas good

Not good parking and slow roomService

Nice view, room and location

There was a strong noise during the night. We had to sleep with earplugs (we think the noise was the master air conditioning system, even turning off our AC the noise continued) and the staff made fuss about paying in dollars by credit card.

A very nice view to the beach

We have to ask for towels every day.