Sheraton Makkah Jabal Al Kaaba Hotel

The staff at the lounge was very nice and professional . Selim was very helpful and professional. His service was excellent

The check-in was late (around 4 pm). 1or 2 PM would be great.

I loved the staffs there, they were all very friendly and did the most I could have asked for. I would have to mention a staff whose name was Zahir and he was in charge of my 9th floor room. His efforts were exceptional in keeping the room tidy and clean

Horrible experience so I have nothing good to say. Customers, beware and take your business elsewhere.

Bad customer service. Not considerate of customers. Lack of character and professionalism.

Walking not good for people over the age 50 Walking is steep

Everything

Breakfast quality can be better if we have some staff to serve the food instead of letting everyone touch the serving spoonLocation is good but there is a small mountain to reach the hotel the way back from the haram

Nice stuff kindly and helpful very clean and good location

LocationServiceClean

Location

Close to the mosque and we upgraded for free and attitude of the staff was amazing

The staff and the location

The hotel was not willing to waive fees to cancel and was quite difficult.

The room was very spacious! And it was very nice!

Some maintenance needed to be done in the bathroom (some leakage was happening from the ceiling and the sink was clogged)

The main reason I booked this hotel was its close proximity to the Holy Mosque. Although the pedestrian ramp was closed due to the mosque’s expansion works (which was not the hotel’s fault), I still appreciated the hotel overall. The reception staff were professional and welcoming, the rooms were clean and well maintained, and housekeeping and room service were consistently good. I also liked the pleasant fragrances in the lobby and the overall cleanliness and comfort of the hotel.

I am not entirely sure whether this issue falls fully under the hotel’s responsibility, but it was a very difficult and stressful experience for us. Our checkout was scheduled for Friday at 12:00 PM. However, from around 9:00 AM onwards, all roads leading to and from the hotel were completely blocked due to Friday prayers, with access reopening only around 2:00–3:00 PM.This meant my wife and I were unable to leave the hotel by vehicle. In extreme heat around midday, we had to walk approximately 2–3 km with heavy luggage to reach a taxi pickup point in order to catch our pre-booked train. This was physically exhausting and extremely frustrating. Despite explaining our situation and pleading for a few hours of late checkout so we could leave after prayers, this request was not accommodated.Another major inconvenience related to the hotel’s location is that ride-share services such as Uber or Careem, as well as food delivery services like HungerStation, are not permitted due to government restrictions. This required walking long distances multiple times a day for meals unless opting for expensive in-room dining or the hotel buffet. While I understand these restrictions are not the hotel’s fault, they significantly affected our stay.Most importantly, this Friday checkout situation should be clearly communicated to guests in advance, either at the time of booking or prior to arrival. Guests should be informed that all roads will be closed between approximately 9:00 AM and 3:00 PM on Fridays and advised to plan accordingly—either to depart before 9:00 AM or after 3:00 PM—with the option of a late checkout being arranged. We were completely unaware of this issue until Friday itself and were genuinely shocked by the situation. Better communication could have avoided this major inconvenience entirely.

The hotel is very far from the Haram, and with the bridge currently closed for the Haram extension, getting there is ext

StaffHousekeeping FoodFacilities All very week and very bad

It was a good hotel. Small but that’s because of the land locked nature of Mecca

The walk to the haram though short was an inconvenience

Clean and staff was amazing

Uphill to reach from harram to hotel

The hotel’s location is perfect.Housekeeping cleaned the room very well

Restaurants were horrible. All seats were always dirty, all tables missed utensils, you can’t get a spoon, tables are never set up. Good quality was poor

Hussam at front desk had a great customer service, all the staff is very helpful and professional. We highly recommend this place.

Construction in the area. Closure of pedestrian bridge.

Cleanness, breakfast verity and staff kindness

Clean and friendly staff. Very good location

Staff and facilities.

A litlle bit far from the haram. The bretelle was hard to walk till the hôtel.

It is far from Al Haram on a mountain difficult to reach they don’t have buses and the hotel for this price is very expensive breakfast was too crowded and there is not much variety the room are really average the view is bad