Puteri Wing - Riverside Majestic Hotel

Room was spacious and clean

Bathroom got a stench smell which they could not solve the issue. Survived with air refresher.

Beautiful lobby decoration and spacious.

The soap holder in the shower room is a bit dirty, it spoils the whole room cleanliness.

The ever accomodating duty nanager

AC is not working Electrial outlet not conveniently located Carpet is dirty Mold in washroom

The check-in staff was rude. The room was not clean.

The concierge

Friendly staffs, cleanliness and other fascilities match my need.The hotel very near to the Kuching Waterfront and souveniors shops.At least there is something I can do to spend my stay there.

The constructions in the building make the hotel less attractive.

I love the interior design and breakfast

The wifi is a quite slow

Nice rooms, clean & bright. Concierge was helpful.

The hotel was recently refurbished and the rooms were therefore filled with new furniture and decor. I stayed here 3 years ago and felt it was very dated but this time round, I was very impressed with how fresh and new the rooms were. It came with a huge TV but the best part was the bed and pillows, which were extremely comfortable. I slept execellently.

The wifi was patchy in the room and the shower did not have a curtain so water could splash out slightly.

The room was very comfortable with ample cupboard and drawer space. My room, on the 11th floor, had a view of the river, albeit viewed between other buildings. The hotel is ideally located to access Chinatown, the riverfront and with a bit more effort the Borneo Cultural Museum and Fort Margherita.

Breakfast. As a non-meat eater the options were severely limited.

The breakfast was great. They provide local food and western breakfast.

The sheets on the bed are not clean. We asked them to change into clean ones but because we checked in late night and there’s no clean sheets left in the hotel. But tomorrow morning they changed the clean sheets for us but still have a few stains.

I had the pleasure of staying at this beautifully designed, princess-like hotel during a work trip—and it was an absolute gem. From the elegant interior that makes you feel like royalty, to the warm and welcoming staff who went out of their way to make my stay comfortable, everything was spot on.The breakfast was a delight—plenty of variety, fresh options, and beautifully presented. The location is another big plus: right in the heart of the city, making it easy to get around for meetings and explore a little in between.Highly recommend this hotel for both business and leisure. It strikes the perfect balance between charm, convenience, and comfort.

The only downside was receiving a robe with a visible stain, which was a bit disappointing given the overall high standards of the hotel. However, everything else more than made up for it.

Great location, great stuff, great vibe!Although there are few tourists in the town, all facilities in the hotel are functional, and the staff will help with any issue or request!

Good location facing river waterfront. Close walk distance to Chinatown shops, Parkson mall and good selections of eating places

No decent cafe at lobby

Location, size of room & bed, cleanliness

Location

Decorating old fashioned. Not our taste. Only one bath towel daily for two people. Toiletries only supplied for one person. Breakfast not to a European taste. Executive benefits definitely not worth the extra cost.

Breakfast was great. Good location and staff hospitality

location in the city centre and the room was nice and clean.

no lounge for coffee or meeting-ups after 10 pm.

Clean, spacious, good breakfast and friendly staff

Friendly staffs, comfortable bed, beautiful environment, near to waterfront

The clean water supply at sport area was empty.